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January 2024 by Sleypi Brown
Great customer service and really help me out when I needed it the most. I needed a bowling shoe pad cut to the shoe and he was able to get it done within 5 mins. I will be back to get some cowboys boots for the rodeo!!
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October 2023 by JADA EARY
I needed my beautiful Dooney & Bourke bucket bag updated: new color, pocket added to inside and strap modified. Paul made good recommendations and his crafmanship was excellent. I am very pleased and highly recommend him.
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October 2023 by Jacob Garza
My favorite out-on-the-town boots were starting to look more like they were headed to the giveaway bin. Off the recommendation of a friend, I gave Michael's a chance. WOW! These guys work MIRACLES with boot repair. Thank you all! I'd give you 10 stars if I could. My boots even smell new.
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October 2023 by Joshua Packard
Dropped off my boots and became a customer forever! These guys did an amazing job with the restoration of my boots! The quality is great and I'm definitely coming back in the future.
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October 2023 by Jacob G.
My favorite out-on-the-town boots were starting to look more like they were headed to the giveaway bin. Off the recommendation of a friend, I gave Michael's a chance. WOW! These guys work MIRACLES with boot repair. Thank you all! I'd give you 10 stars if I could. My boots even smell new.
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October 2023 by Royal Soto
Best Experience ever!!! Great job on my dress shoes, I will be back in the future!
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August 2023 by David LaCour
Paul is GREAT ! SpectacularCraftsmanship!
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May 2023 by Andre Young
The original color is Tan and I wanted black color . The color change was professionally done . I'm very excited of the workmanship that was done.
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September 2022 by ruben esquivel
The part that holds the ring broke off and I lost the ring as well. He was able to fix and replace the ring. Very couple. Good to support a local business
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March 2021 by Teresa Gonzales
I dropped off boots on 1/18/2021 and was told boots would be ready the following Friday 1/22/2021. I called on Saturday 1/23/2021 and was tld the boots were not ready. So I waited until the following Friday, 1/29/2021 to pick up the boots and I was told they were not there and to come back on Sunday, 1/31/2021. I went back on Sunday, 129/2021.and was told the boots were not there. The attendant advised for sure they would be ready on Tuesday, 2/2/2021. I returned on Tuesday and The attendant advised they were still not ready. And told me she was sorry. By this time I am wondering if I am going to get my boots back.My husband finally had a few words with the attendant. And by 7:00 Pm on Tuesday 2/2/2021 I received a phone call the boots were there at the shop for two days.I picked up the boots on Wednesday, 2/3/2021. After inspecting the boots which looked like good worksmanship. Although the taps that I had asked for and paid for was not done. The lady gave me a discount of $3 for our efforts to drive in several times to pick up the boots and knocked off $4 for the taps that I paid $8 for. I gave up. I was not going to argue. So I decided to warn other to be customers how unprofessional this shop is.
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March 2020 by John K
After picking up my boots from having the soles fixed, there were 3 scratches from something sharp on the nose of the right boot. One scratch that was deeper was close to an inch long. I recommend to anyone going here for repairs to put protective tape on the nose of boots & shoes before bringing them here. They earned a 1 Star rating because of this carelessness. (otherwise would have been 5) I paid the full amount - but I should have asked to receive a discounted price for this damage. 3/11/2020
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November 2019 by Forrest Chevaillier
Great customer service, very fast, and job well done!
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June 2019 by Joseph Robinson
I went in to get a pair of boots restored 10 days before Father's Day as a gift for my dad. I asked if they would be ready prior to Father's day and the lady reassured me they would be done "next week." Two days before Father's day I called the store and asked about the boots and the same lady, without knowing who I was was, stated "Yes, they'll be here tomorrow, come by anytime." So I come in the next day, the 15th, and the lady tells me the boots are not there and to come by tomorrow. I was a little disappointed because she misled me to believe they were ready. She calls me that same night and states "The boots are ready but the store is now closed, come by tomorrow." I go up to the store on Father's day and the store is closed with no one to answer phones - I was pretty upset by this. On Monday I called the store when I got off work and the lady stated "We're open for 30 more minutes, come by tomorrow." I work down the street and told her "I'll be there in 3 minutes." She said "ok." I get to the store and it was closed with the lights turned out, she sent me a text message stating "Store closes at 7:30, open again tomorrow." I was getting very annoyed.
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June 2019 by Alfonso Hernandez
I take all my boots and dress shoes , I'm a very happy customer
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June 2019 by Joseph R.
I went in to get a pair of boots restored 10 days before Father's Day as a gift for my dad. I asked if they would be ready prior to Father's day and the lady reassured me they would be done "next week." Two days before Father's day I called the store and asked about the boots and the same lady, without knowing who I was was, stated "Yes, they'll be here tomorrow, come by anytime." So I come in the next day, the 15th, and the lady tells me the boots are not there and to come by tomorrow. I was a little disappointed because she misled me to believe they were ready. She calls me that same night and states "The boots are ready but the store is now closed, come by tomorrow." I go up to the store on Father's day and the store is closed with no one to answer phones - I was pretty upset by this. On Monday I called the store when I got off work and the lady stated "We're open for 30 more minutes, come by tomorrow." I work down the street and told her "I'll be there in 3 minutes." She said "ok." I get to the store and it was closed with the lights turned out, she sent me a text message stating "Store closes at 7:30, open again tomorrow." I was getting very annoyed. I went to pickup the boots today and the lady was not welcoming when I came in. She handed me the boots but I noticed 2 tears in the side of the boots - I was having them re-soled and conditioned. I pointed out the tears and she said "No, we didn't do that, we just conditioned." I have pictures showing the condition of the boots prior to having them worked on and there are NO tears in the leather. I've never experienced such poor customer service. I would recommend everyone go somewhere else for any restoration needs.
