Michaels Headquarters is a craft store that receives mixed reviews from customers. Many appreciate the friendly and professional attitude of its staff, highlighting employees like Eddie at the Kendall gate shopping center in Miami and Anthony at the Albuquerque NM Cottonwood location. Customers mention that staff members are patient, kind, humorous, and willing to go above and beyond to assist with special orders and personal needs. For example, Eddie provided comfort and support during a difficult personal moment, making the store visit meaningful. Similarly, Anthony and his team showed patience and professionalism when helping with online orders and framing projects. Customers also note that a positive store environment starts from leadership, with some praising the good attitudes and welcoming atmosphere created by the management. However, not all experiences are positive; one customer reported terrible service and rudeness at a different store location, leading them to take their business elsewhere. Overall, the store is valued for its helpful staff and welcoming environment, but experiences can vary depending on the location. Many customers recommend visiting Michaels for craft supplies, especially when staff members demonstrate care and professionalism.
Horrible, attitude in stores. They are un kind to seniors and children.
June 2025
They think they will get Joann's customers for fabrics. Think again. Michaels is a rip off store.
May 2025
Oh Michael's!! Your CC is the worst. No, I don't want you to FAX me anything. Seriously?? I closed the account last summer and somehow it's open again. I have a letter confirming its closure, too.
