Michaels Headquarters is a craft store that receives mixed reviews from customers. Many appreciate the friendly and professional attitude of its staff, highlighting employees like Eddie at the Kendall gate shopping center in Miami and Anthony at the Albuquerque NM Cottonwood location. Customers mention that staff members are patient, kind, humorous, and willing to go above and beyond to assist with special orders and personal needs. For example, Eddie provided comfort and support during a difficult personal moment, making the store visit meaningful. Similarly, Anthony and his team showed patience and professionalism when helping with online orders and framing projects. Customers also note that a positive store environment starts from leadership, with some praising the good attitudes and welcoming atmosphere created by the management. However, not all experiences are positive; one customer reported terrible service and rudeness at a different store location, leading them to take their business elsewhere. Overall, the store is valued for its helpful staff and welcoming environment, but experiences can vary depending on the location. Many customers recommend visiting Michaels for craft supplies, especially when staff members demonstrate care and professionalism.
I sure miss AC Moore. Better selection of products, better prices and much better coupons especially during holidays and such. I make suckers—very few sucker molds in store.
April 2026
What’s happened to Michaels? The stock looks like dollar store merchandise. Cheap, unattractive, out of date, leftovers. Seriously, not for me anymore.
December 2025
My creative juices get excited around this time of year and I truly felt Christmas and football would look awesome with a train set....
