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February 2024 by Amber Kyle
Went in to party city on Sat Feb 2nd 2024. The two ladies working at the register looked up at me and continued to work with no greeting. A customer immediately walks in behind me, and both ladies stop to greet her. All I'm saying is you are taught basic and proper procedures when a customer walks in, basic customer service (make eye contact, and greet the customer) and I was utterly offended because why was I not greeted like the next customer. I will not shop at this location again, and furthermore , the customer service is acknowledging the customer who is frequenting your place of business that you need, and it goes a long way.
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December 2023 by Lizeth Hidalgo
The best place to decorate a party !
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December 2023 by Berenise Buendia
I went in today around 3pm and I saw that only ONE person was working the register AND balloon counter at the same time. She was very friendly and pleasing to get help from. I feel sorry for her to be scheduled with no help. Manager should be ashamed of himself for this! Party city do better!
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November 2023 by N /A
Hey the manager here was awesome. Very nice and helped us get the best deal for what be bought. Never had reason to rate a Part City before now - but DAMN
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November 2023 by cooper taylor
I love this location. There were 2 employees by the name of Raymond and Vanessa (might be wrong I'm bad with names) who were very nice and helpful.
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November 2023 by brenda hernandez
Customer service was great!! Welcomed me as I entered and made sure I found what I needed!!
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October 2023 by Elizabeth S.
Website, Google, and Apple all say open until 10pm. Sign on the door says they closed at 8. Great advertising.
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September 2023 by prabish shrestha
Employees working there is worst google time says it closes at 8 pm but they closed door at 6 pm and was told us store always close at 6. Waste of our time driving up there.
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September 2023 by Alisha Quaid
Thank you so much to the staff at this location! We’ve been using this location for the last 3 years in a row for my daughter’s birthday party needs. They always have what we need in store and if not, they help us find it at another location or help us order online. This year because of the new Barbie movie, they were selling out super fast of all Barbie supplies. But, we found everything online and dropped off the balloons in store for inflation and scheduled the pickup. Her party setup turned out so cute at the skating rink and everyone loved the balloons and favor bags!
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September 2023 by ChloMoney 73
Jeff is extremely unprofessional, unrealistic & unreasonable. Horrible attitude and customer service. We bought 8 dollars in ballons and they didn't even blow them up. Please do not go here! Waste of money. And No they didn't inform us of helium charge.
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August 2023 by Lauren Becker
Jeff saved the day! Best customer service, Amazon sent the wrong color letters and Jeff went in the back inventory and found what we needed. Thank you!!
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July 2023 by Samantha Bramhall
The manager here was so helpful without me even asking for help! You don't come by this kind of service much anymore these days! All the people here this evening were awesome! Thank you for your assistance ?
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July 2023 by Omotolani Babs
Very terrible customer service. The staff were rude just because I walked in 15minutes before closing and when I brought it up with one of them she asked me what I wanted her to do, that is the way her voice is? it’s my first time in party city Irving and I don’t think I will ever go to any party city again.I was just going to get 1 Father’s Day balloon not that I am walking aimlessly around.That is not a way to treat customers
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July 2023 by Jenn Pineda
DO NOT COME HERE ESPECIALLY THIS LOCATION !!! Worst customer service ever, they WILL NOT help you find what you need they will just stand there and let you struggle to find your party supplies, if they don’t like where they are working they should just quit I don’t understand why work at a job you can’t provide good customer service in.
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March 2023 by Anna Sharief
They have exactly what I was looking for. They also carry a lot of things I will return for to purchase for my little one's birthday party. The store was clean and very well organized. This made finding what I was looking for so easy.
