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February 2024 by lady charlotte
Took my car for a diagnostic check and was recommended to a nearby transmission shop. I was thankful that I did not have to pay for the diagnostic check since no service was done on my car
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December 2023 by Denise H.
They let me schedule an appointment on line with the details for my vehicle noted then when I arrived I was told they could not service my vehicle because it was too big. I should not have been able to schedule the appointment at that location for my specific vehicle if this were the case.
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November 2023 by Seun Shonola
I was here today 04.11.2023 parked outside at exactly 2pm today for a oil change I scheduled online, they where working a car when I arrived so about 3min I walked in to checkin the car and the manager told me I was late and lied I had to be there 15min early, he said he started working on a car at 2pm and I have to wait for another 3hrs i ask how? I just told him I will go else where, he said ok and I walked out. In my mind I wonder how an older guy lie so comfortable, I always pay for tire rotation for about 3yrs but they never switch my tires but I complain.will never return here.
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November 2023 by Nayeem ti (Nayeem)
Don’t make an appointment and show on time.. they will ask for 4 hr to wait just to see your car.. even though u have appointments. Pep boys reduced their employees so that customer can w8 4hr. Actually u drop off the car for them and they will charge u as they want and they will pay for ur rides and your time.. so disappointing.. I use to go there every time.. no more !!!
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October 2023 by Giselle Ventura
My mom went for new tires with the car working just fine, as soon as she picks up the car, there’s a check engine light, there’s another symbol on, the car doesn’t turn on correctly. There’s also handprints on top of the hood, making us think that they were doing something under there. We went for new tires not for anything else…When we went to ask about the situation, they said that they did go under the hood to check if the battery was working and other things … first of all, we didn’t ask for any of that, we needed new tires and that’s all. They need to stop doing extra things that the customer didn’t ask for.
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October 2023 by Mary Sle Oduor
The wait time is ridiculous. Other tire shops it’s normally about an hour wait time. This is basically a whole day. I missed some appointments I had because of this.UPDATE: my valve ended up leaking after they fixed my flat a week later. I ended going to my regular tire shop.
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September 2023 by Barry Lewis
This is one of the worst shops I've ever seen. Lousy work, and high prices. New waterpump installed, and then my temp gauge didn't work when I picked it up. Brought it back two times, and both times they said it was fixed, and it was NOT. Charged more than the estimate by a big amount.
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September 2023 by Laurie Brainerd
Everyone was very friendly and helpful. Everyone had smiles on their faces. They got my truck in and inspected and out of there very quickly. The waiting area was very clean. I would recommend Pep Boys in Irving to anyone who wants fast, friendly service.
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September 2023 by Jay Bennett
I needed a battery late on a Friday night, Pep Boys was able to replace it, no problem. I have a Buick Enclave and the battery is under the floor between the front and rear seats, not easy to get to. Thank you for getting me out so quickly.
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September 2023 by Zachary Blasdell
Waiting 2 hours to have my car even touched, arrived at shop right when they opened. Asked manager if It was okay to wait outside of shop and speak with technician regarding my car and was informed that I wasn't allowed to talk to tech but would be told how much I owe.Felt brushed off and the shop was just going through the motions. May not come back here.
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September 2023 by Sharon
I have taken my vehicles here for oil changes. Appointments are always made online. A confirmation text was sent to me as a reminder for the appointment for 12:00. After driving 15 miles to this location and arriving on time, I was told they could get to it but it would be about 2 hours before they could. If reminders can be sent to your customers, you may want to add a feature letting your customers know about delays as well. Very disappointed in my wasted time and gas.
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September 2023 by connor rekieta
They set the proper expectation for how long it would take and they kept me updated. At first they told it would cost me 130.00 but it wound up costing me 85.00 for the coolant exchange. All smiles here.
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August 2023 by Angela Norman
I've been coming to this location for almost 10 years now. Brent and Nesh have both been great managers and very honest when it comes to what's actually NEEDED on your vehicle vs trying to sell you on a big ticket item/service. Definitely my go-to spot if I'm not wanting to deal with the dealership.
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July 2023 by Matt Satterfield
Check in was easy, they did warn me about the wait due to short staffing. But they did get my car done and told what else it needs. The staff was polite and not pushy about the other services, will definitely be back.
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May 2023 by Nancy K.
Best car place ever. I needed some new brakes, and they took care of me asap. Nash and his crew did a great job, and the price was very decent. Pep boys is the only place I take my car to.
