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October 2024 by Holly Lane
Worst company. Was with Southern lp gas for 20 years before pinnacle. Now they can't get my billing right. Continue to charge what I've already paid. Can't speak to anyone at local or any office who knows anything, no manager will call back. Rent Tank will be picked up once I use my 100 gallons of propane. I will use someone local.
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September 2024 by Lynette Hutcherson
Pinnacle is the worst propane company that I have used. The customer is very poor. They were suppose to fix a gas leak 2.5 months ago and have canceled twice! They didn't show up or call
yesterday for the scheduled appt.!
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July 2024 by Stephanie Tenison
2 months still waiting on deposit refund! If you can find any other propane service I strongly recommend doing so!
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December 2023 by Randall Wisner
Driver came and filled my tank. But he was completely green. He could not get his hose disconnected. He banged on my tank numerous times for reasons unknown to me. Then I find out he left my tank over full. The gauge reads 110+ %. I have a bomb next to my house now. I cannot get a hold of them and don't know what to do.
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December 2023 by tamer Amin
Very good company 👌
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December 2023 by Craig Dallas
Alow me to get the lowest price each year when I buy propane.
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November 2023 by Josh Martin
Billing is NEVER correct and pair that with the some of the worst customer service. Not the first option I would suggest.
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September 2023 by Gbenga Oyawe
This is the worst company I’ve ever dealt with. Inconsistent, and customer service is very poor. Customer agents lies all the time.Delivery service and response is poor. You have to call them for weeks before they fill your propane. They don’t ever return calls. They ignore customer complaints all the time.
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March 2023 by Dan W
My business Lone Star Kitchen gets deliveries weekly. My driver Mark always delivers without fail and makes me feel like a priority. I could get propane cheaper elsewhere, but Mark is the reason I have kept my account all these years. He has been outstanding and I've come to trust and rely on him to deliver week in and week out, this has allowed me to focus on my business instead of being concerned about deliveries.
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March 2023 by Dan W
My business ***************** gets deliveries weekly. My driver **** always delivers without fail and makes me feel like a priority. I could get propane cheaper elsewhere, but **** is the reason I have kept my account all these years. He has been outstanding and Ive come to trust and rely on him to deliver week in and week out, this has allowed me to focus on my business instead of being concerned about deliveries.
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March 2023 by Johannes Heynekamp
Good service, easy to reach customer service and compeiptative pricing
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March 2023 by Jill Dorman
Pinnacle is a big company that forgets about folks in the rural areas. I do business with them because they offer a discount to prebuy propane. the ease to talk to a real person needs to improve. A status report of usage would be helpful. Keep full option would be extremely beneficial. I only give a 3 rating because they are no better or worse than any other propane company in my area
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March 2023 by Hank Breshears
Inept at best. Bad customer service with every call-in (delivery people are great).Can't process the pre-buy agreement/payment even when submitted online. Took 2 months and me calling to get them to post the CC payment. Prior year lost the check, found it on someone's desk after I called for a delivery.People you reach by phone can't fix stuff, must "email another department". Never gets fixed. Can't post the gas delivery charges to the prepayment agreement. 3 consecutive months I've called about "overdue account" because they can't post and can't correct, even after agreeing that I was correct (amount overdue is sales tax, which was collected with the prepayment agreement.) Even when calling at 8:00am, put in hold queue for 15+ minutes. Spent over an hour on hold between the 3 calls.Will not be using them in the future.
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February 2023 by oPaz Paz
The website is not user-friendly, or it was designed for Ph.D. graduates, for us mere mortal users is hard to navigate it and find the information needed. I have been buying propane for the same place for more than 15 years and I was happy for the friendliness of the their staff. Long live big corporations.
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February 2023 by Kevin FAHRENDORFF
Pinnacle Propane has taken care of us for the last three years. They are very reliable and respectful of our property. Our driver, Floyd, is awesome!
