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July 2025 by Hayley Pierot
We had such a great experience working with Frank and Phil! From start to finish, they were incredibly helpful, patient, and knowledgeable. No matter what time of day we had questions, whether early morning or late at night, they always answered our calls and made sure we felt confident and informed every step of the way. They made the home buying process so much smoother and less stressful. Highly recommend to anyone looking for a lender who truly cares!
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June 2025 by Lalah Pitts
Brie is the best to work with!
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June 2025 by Peyman Jo
Avoid this mortgage company at all costs.
They are disorganized, unaccountable, and quick to blame you for their own mistakes.
I was in the process of refinancing my home and was working with Darrell Satchell (do yourself a favor and steer clear of him). He assured me the process would be smooth and hassle-free. We were originally scheduled to close in mid-May 2025, but they completely mishandled the loan application.
I was advised not to make my May mortgage payment while they worked on fixing the issue and was told everything would be fine. They never resolved the problem, so I eventually made the payment. I was then told the new closing date would be June 9th—that date came and went, and no one from the company contacted me.
After I followed up, Darrell informed me—without any prior notice—that they couldn’t proceed with the refinance until November because I had made a “late” payment (which I was told to hold off on!).
Darrell refuses to take responsibility and dodges communication. I escalated the issue to his supervisor, Ross Shapiro (#107275), who turned out to be even more useless. All he could say was, “I hear your frustration”—which seemed to be the extent of his problem-solving skills.
This company doesn’t listen, doesn’t take accountability, and certainly doesn’t care about the customers they’re affecting. Their only concern is their own bottom line.
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June 2024 by Damien Grandberry
worst company ever….cheated me out of $2000 and all they want to offer is a “I’m sorry”….there are no amount of sorry that can account for being cheated out of $2000…sad thing is I lost it based of what they told me to do. For sure filing a BBB complaint
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May 2024 by Jeremy Hjelmeland
Having had experience with two separate companies trying to get this house, I would recommend Frank at Planet Home Lending in a heartbeat. Frank made the experience easy because he's willing to explain everything and answer all questions that come up. He works proactively and is very responsive.The next time I'm in the market for a loan, I'll be back, and will recommend him to friends and family.
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May 2024 by Tylor Nunn
To be clear, they got my loan from another company about 18 months ago. I did not want them and I would have never chosen them if I had been given the choice. Long story short, I am a 100% Disabled Vet and went through a hard time where I couldn't pay my mortgage. Since that time I have caught up on all payments including the additional late fees. I called about two months ago and made a finally payment, in addition to the mortgage note due, which was supposed to include all other fees and penalties (+$500 in fees). I received another "fee" this month and when I called to ask what it was for the supervisor said it was a fee from my previous mortgage company and that there was nothing they could do about it, I just needed to pay it. They have horrible customer service and are constantly tacking on fees whenever they can.
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May 2024 by Rachel Pundt
I have been very satisfied with Planet Home Lending, LLC being our service provider. We have been using you for over 2 years and you have been amazing. I wanted to thank Kate from the insurance department for helping us fix an issue. We really appreciate all of your help!!
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May 2024 by Kasey Bynum
They are amazing!! They made everything so smooth and the easiest process ever!! We couldn't have gotten our first home with out them!! Thank you so much Marjory and Allison!!
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May 2024 by Lee Mook
Lori Lee and the Planet Home Lending team were the sole reason we were able to win our home! She helped us close in 15 days – and gave us the confidence to bid with no financing or appraisal contingencies. She made herself available when we needed her – answering all of our questions and guiding us every step of the way! All of this and their rate was lower than everyone else I called. If you’re trying to buy a home in a competitive market (like us), then Planet Home Lending is the way to go!
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May 2024 by Shawn Green
I would like to thank Brie and her team for the awesome service and making my home purchase a pleasant process. Brie and her team are dedicated to their work and helping the customer with their needs. If you are looking to make a purchase, Brie and her team are the ones that will get the job done ? %.
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May 2024 by Marie Williams
Frank Brandt, my lending officer, exceeded my expectations. He demonstrated not only top-notch experience and knowledge of the financing industry but also took the time to explain each strategic decision to ensure that I was not only comfortable with the process but also confident that the best steps were being taken for my benefit. I've worked with lenders and purchased homes before, but never have I worked with anyone as customer-focused as Frank and the team at Planet Home Lending. Without hesitation or reservation, I highly recommend Frank Brandt as the absolute best resource for any lending needs. Margot H.
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May 2024 by Alvana Lydia
My mortgage loan was sold to them (unfortunately I didn't have a say) it's been more than 90 days and it's still not reported on my credit. Also, More than 98% of my mortgage is put towards the interest. Lending companies are just legalized thieves preying on middle class smh
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April 2024 by Frank Peters
Been with them since 2014 on a 15 year loan. THE BEST! Was always 3.5% and their computer system has never changed. The people that service my account are always ON POINT! Never have issues with payments, escrow, anything!
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April 2024 by Killeen Studer
Stay away from planet home lending all together. Absolute nightmare.
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April 2024 by Joseph Rodriguez
Henry Brandt, Jennifer Roper Planet Lending, shockingly good at their jobs.
