August 2019 by Raeann R.
The food was good (as usual) , the customer service was great (red head I believe) but EVERY TIME we come it's SO HOT in the building! Hard to enjoy my food when my toddler and I are almost dripping in sweat!! Me and my son love potbelly but, don't know if we can come back in this hot Texas weather! Really makes me second guess coming back, please do something about this I would hate to stop coming here.
August 2019 by Darren Anderson
AC was out and bathrooms needed cleaning. They had spot coolers running and the food was constantly good. Might need a reimagining of the property.
July 2019 by Brian Carraher
Zero complaints about this shop, I will be back... Again and again. "Bigs wreck on multi grain with hot peppers "
July 2019 by kiruthika elangovan
The sandwiches and soups are fresh and tasty. A must visit for a quick lunch. And not to forget the ambience. It's subtle yet very comfortable.
July 2019 by Kasey Krummel
I used to eat potbelly a lot about 10 years ago and today I had the craving...went with a friend and it was exactly the same as it used to be...DELICIOUS
June 2019 by George Hollo
I really miss Javid. He ran a tight ship full of friendly outgoing caring folks. The rude millennials there now just don’t care and will move on after a few weeks
June 2019 by Frank
Food was good until I bit something hard. I found some sort of hard plastic in my sandwich. I bit a second time and found another one! I checked my sandwich to make sure there wasn’t any others. I told employee so they are aware. She was indifferent and told me it was from their serving spoons. I would give them zero stars if I could, this is very dangerous.
June 2019 by Tony Jordan
Food was good. Not fond of atmosphere. The guy that waited on us was kind of rude.
June 2019 by Jackie Calahan
First time here. Delicious food. Good menu choices to pick from. I got the Italian with the pepper sauce. I'll be back
June 2019 by Mahi _M
The sandwich was dry eventhough I asked a few times for extra dressing the guy just ignored me or gave me an attitude. I was not particularly impressed with the guy who prepared the sandwich. He was sarcastic and condescending for no reason. I came to the location by accident and will probably not return again.
May 2019 by Monali D.
Love love love their bread! I usually get the Mediterranean veggie without feta cheese and I love it. I'm basically here to review only because I love their bread! Will be going back for sure to try other options!
April 2019 by Apurv Ghai
We wanted try a good salad place and we chose to go here. The experience was awesome. I really liked their Mediterranean chicken salad and hot chicken pie soup. Customer service, options to customize, quality of food all were brilliant. I would definitely go again.
April 2019 by Scott Higgins
Fantastic service and quality groceries! Will definitely eat here again soon.
April 2019 by Johnny Baldridge
VERY DELICIOUS !! Friendly staff , hot or cold sandwiches, cold drinks !!! Oh , and try the fresh sugar cookies OMG :) ...... Very clean restaurant and restrooms too .....
April 2019 by Franklin Wilson
Loved the food and service. I will be going back.
February 2019 by paraffinscratcher
They do their own delivery which is totally unreliable and does not show up or is late. Food is good, but they need to get their act together if they are going to advertise delivery on their website. There are plenty of sandwich shops that do a far better job.
February 2019 by Jessica Hornsby
Really fresh salad, quick turnaround for the lunch crowd, good seating and the cookies are on point. Menu has calorie listings which extremely helpful for me.
January 2019 by Mike M.
If you're looking for a quick lunch or meetup spot this place is a solid choice. It's always warm temperature inside which I like. I know it sounds strange but most places are cold all year round. The food is usually toasted but they will customize a sandwich to your liking. I find their prices are on par with the competitors but the service is fast and the decor inside a step up from a subway. Soups are a hidden gem here. Check it out. Beware avacado gonna cost you an extra 1.10$ but they try to get you to upgrade at every chance.
January 2019 by Adrian Sanchez
Ok staff, but good fresh food.
January 2019 by Ashley L.
Enjoyed our lunch today! We had the tuna sandwich and the wreck. The service was great. Especially when our hockey team bombarded them right at opening and only one worker was there. He was very calm and handled our large group like a champ.
December 2018 by Zach Mickler-Sandoval
Mediocre sandwich shop, the "Philly" is the worst Philly I've ever had. They used roast beef instead of steak and it tasted like dog food. I threw it away without finishing it. I gave it a second shot and got a normal deli sandwich and it's barely a step above subway. A ton of nasty lettuce, stingy with the meat and they drowned it into mayo. I have them a fair shot but I won't be returning to this place. Firehouse subs is 10,000% better. Just go there.
November 2018 by Syed Ahmeduddin
We had ordered the sandwiches online for an afternoon group lunch. We placed the order at 10:30 for a Noon delivery. It was for a team building lunch. The sandwiches arrived 1 hr late in return didn’t have a booked room to eat our lunch as a team. Since the lunch was late most of the sandwiches were cold and soggy so couldn’t even enjoy the wonderful potbelly sandwiches. Please have a better delivery service available. I understand that it was a rainy day but that shouldn’t delay the sandwiches by 1 hr. The restaurant is only 8 min away. Potbelly did give a partial refund which is fine but because of delivery it did ruin the team lunch. Originally I gave one star but now updated it to 2 stars since it was a third party delivery service.
November 2018 by Mike Taylor
Love this place. Used the app to order quick lunch pickups. Mostly on time pickup. Sometimes late but we were bribed with free cookies. Great toasty sandwiches made to order. Service with smiles. What’s not to like?
November 2018 by Amy F.
Food great. Only thing - It's 43 degrees outside and feel like the ac is on. Every table is being blown with cold air. Have to bundle up to eat.
October 2018 by Lindsay T.
I order a tky and broccoli cheese soup from this potbelly at least three times a month. Their online ordering system is great, you can rack up point for perks (think: free cookie or bogo sandwich! Real legit!) and save your payment information. Online order pickup is separate from the eat in line so you are in and out in a flash! Parking is a little difficult because of the popularity of this chain for lunch, along with nearby lunch spots. All of the employees that I have dealt with are nice and personable, even when their swamped! I will continue to order from this location!
September 2018 by Kimberly B.
I placed an order online at 10:15am. The earliest delivery time available was 12:15-12:30. I started calling the restaurant about 12:25 to see if they were on their way. It is now 1:06, no lunch and no answer at the location. NEVER AGAIN!!!
September 2018 by Clinton H.
I frequent this restaurant and the food and service is always great. Today during a "semi busy" experience the cashier was more than helpful but apparently not fast enough for the manager, (Robert)who embarrassed the cashier and made it known that he was manager. I love the food and service but this was enough for me to write a review and say I will not return to this establishment.
September 2018 by Daniel H.
I ordered the new bbq sandwich with coleslaw. While I waited for my sandwich, the worker was trying to talk to me, and he even told me which sandwich shops he dislikes and which ones he likes better than Potbelly. They didn't put enough bbq sauce on the sandwich. Then when I asked for more sauce, they barely gave me anymore. They aren't a fast sub shop, so be ready for a bit of a wait.
August 2018 by Tiffany N.
I'm not a huge sandwich person but I can definitely appreciate the sandwich art out there. I've seen Potbelly all over the place but never visited one yet somehow was signed up for their rewards club. Enter in a night where I didn't know what was for dinner and a BOGO offer popped up and my first visit to Potbelly was finally going to happen. I ordered on the app for a specific time, walked in, grabbed my order and was on my way home. The regular size sandwich was more than enough to fill me up and when they say "Hot peppers" trust them, those babies are hot! I pimped out my Cuban sandwich with them and snarfed that bad boy down. The Mac and cheese my husband and I shared wasn't too shabby either! Potbelly, next time when I get a wild hair for a sandwich, I will be heading your way!
July 2018 by Eli N.
Placed several orders the day before we needed them and provided a credit card #. Went in to pick up the order and cashier said "nope not paid for and there's no credit card#". I ask if I could speak to who ever was in charge to see if they knew anymore than the cashier, she said there's no one in charge and the general mgr would be in the next day. Really? You can't communicate with each other any better than this and where did the credit card # go??? SMH