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March 2024 by Humera Idrees
Our lock jammed and was not opening, Susan was a huge help in facilitating a locksmith to come out and assist! Great customer service from Susan, she took it on as her own problem and was able to solve in a day.
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March 2024 by Charlene Horton
Shannon my favorite
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March 2024 by Sarah S.
Best facilities and staff at this location!Emma was filling in today and although it wasn't her normal store, she was super helpful and kind. She took the time to help me locate my unit (it has been a years since I personally was here). I had my keys and my ID but I couldn't remember the code. She was extremely helpful kind and professional. You could tell she genuinely wanted to serve her customers! ????Upon arriving to my unit I was trying to find the key code to open up the interior door and overheard music. I saw a female staff member doing her walk and cleaning. I didn't catch her name.. I knocked on the door to ask her to let me in. She did not and said that I'd have to use the code. I greatly appreciate their adherence to policy and security for our belongings at this facility. She was also very kind and you could tell that she took pride in her work as well.10 stars for all the staff here! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
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January 2024 by DeAtria Smith
No one here to get equipment
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January 2024 by Latoya Owens
Don’t rent from this location! Worst customer service!! They never answer the phone. They gave me misinformation. Slow to respond to phone calls and service requests issues. They never apologize for the confusion!And they keep increasing my rental price!
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December 2023 by Steve Bunker
Don't know much about the place. I do business with a Gentleman that sells things I need for my business. Seems to be a very clean place. Just small front end area.
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November 2023 by jo-al martinez
I purchased a unit here to store my things while I'm in between apartments, and MAN, this place is nasty. Maybe the other units are fine, but I doubt it. I moved my things out and found an absurd amount of rat feces everywhere. Even though it's an indoor unit, all of my stuff was covered in dust and spider webs. The pictures might give you an idea why it's like this. One of the photos shows the rat feces in the hall, so it can't just be my unit. I'll never be renting from public storage again.
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November 2023 by Nathan Gifford
Had appointment at 2 PM and by 230 PM no employee had arrived. I live 2.5 hrs away and had to leave for work. When manager was called my call went ignored. Furthermore, rent mysteriously raises with zero justification. Original price was $130 then it jumped to $160.
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October 2023 by Bhanu Prasanth
Very professional people. Like this storage space its easy to access.
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September 2023 by Sana A.
Amy from public storage in fountain Valley on Newhope is an amazing associate! She helped me to receive a cheaper amount on my unit and looked into it for me! Really needed this at this time and good to know people like her really do look out for you!! Thank you Amy!!
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August 2023 by Amber E.
It is nearly impossible to reach the manager or anyone the phone for that matter. If you call the number on the door you will be left on hold for extended wait times, before not being helped. The office also does not follow operation hours, so disregard when it says they should be open. Highly recommended you use another storage facility!
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June 2023 by Jerron Jones
Place is very clean, safe, and well kept. I would recommend!
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May 2023 by Shae West
Everett was so sweet and helpful. His jokes makes everything less stressful. He walked view my storage and was very kind. Everything was quick any easy. Thank you for a great experience
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March 2023 by Marybeth Murphy
We've been trying to get the lock-cutting reset re-scheduled and have left 4 voice mails with no response yet. Can someone please call us back?
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March 2023 by Amy O. Loggins
Drove over to buy boxes because hours show 6:00am - 9:00pm. I have bought boxes here multiple times over the last 8 years. No sign saying they were on break and would be back; just locked down.