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March 2024 by Pamela Nauyokas
I joined Pure Barre Las Colinas about four months ago and am so grateful I did!! The instructors are FANTASTIC. Ashley, Elizabeth, Kylie B, Emma, Lily, just to name a few, are outstanding in the way they truly care about helping you to perfect your form. And these efforts make a HUGE difference in what you get out of the workout. PBLC is also incredibly welcoming, whether you’re a newcomer or a regular. Highly, highly recommend this studio and their fantastic staff!
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March 2024 by Molly S
I came to this studio using class pass. It had been awhile since I had been to a Pure Barre and they did a great job making sure I had the right equipment and explaining everything. Always great instruction and they will give your corrections to help you out!
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December 2023 by Lily Crofton
Pure Barre Las Colinas has the absolute best staff. The instructors are willing to do anything and everything to make you feel comfortable in class. LOVE this studio. It has become home for me!
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September 2023 by Susan Berger
I belonged to this studio for over a year. In August of 2022, I informed the front desk staff that I was moving to South Carolina and to end my membership. The individual informed me she would take care of it. I moved and joined the PB studio in SC. Subsequently, I learned that the Las Colinas studio continued to charge me monthly for over a year. I contacted the studio and requested a refund. I was told there would be no refund, that the contract they use requires an email requesting and end of membership. I again explained that I gave my notice to the desk staff and was informed that my membership would be cancelled, My study of business law, is that a verbal contract is also a binding contract. The studio manager refused to provide a refund of 12 months of unauthorized charges @ $159 per month. Clearly, I gave my notice, never attended another class and joined a franchise studio in SC. The studio clearly doesn’t follow best business practices and their only objective is to have individuals sign contracts to which they bind them to even when notice of cancellation is given. I would warn anyone looking to join this studio to be weary of their integrity, lack of transparency and poor business practices. $1908 is a scandalous amount of unauthorized charges. And I do not want to hear the overused rhetoric of your definition of a contract.
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September 2023 by Susan B.
I joined Pure Barre Las Colinas in 2021. In August 2022 I gave my notice to the front desk staff that I was moving to SC and to please cancel my membership. I was paying $159 for unlimited classes per month. The front desk staff told me they would note this in my file and my membership would be cancelled. I then joined a Pure Barre In SC. To my shock and dismay, I continued to be charged for the next twelve months for a total of $1908. When I contacted management at the studio to request a refund, I was informed that that was not possible. While I gave verbal notice (an oral contract termination), she would not accept this. Also, it was clear that I hadn't been at the studio for over 12 moths. I have filed a complaint with the BBB and also written other reviewers to warm potential clients of their deceptive sales and business practices. I feel as a senior citizen I was take advantage of. To future clients, please be weary of their unscrupulous business practices.
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March 2023 by Angeles Noguez
I am writing to express my extreme dissatisfaction with the experience I had at Pure Barre.I took the Black Friday promotion, which offered a three-month membership for approximately $130 per month. However, when I provided my card and signed on the screen, I was never informed that I was signing a contract that obligated me to pay for the full three months, regardless of whether or not I liked the classes. It was only days later that I discovered this information.On my first day of class, I arrived two minutes late for a scheduled stretching class and was not allowed to join the class due to the strict arrival time policy. This policy was not clearly stated in the marketing materials, and I found it to be excessive and military-like in its rigidity. I was also disappointed to learn that if you can't attend a scheduled class or if you don't cancel a few hours in advance, they charge a fee....unforeseen events do exist.Given these circumstances, I decided that I did not like the way Pure Barre studio operates and notified them that I would not be continuing with the payment plan. I requested a refund for the first month that I had not taken, since I had never actually attended a class, and was surprised to learn that I had signed a contract that prevented me from receiving a refund. I feel that I was never properly informed of this contract, and that the company should have made it clearer that signing up for the promotion would obligate me to pay for the full three months.As a result of all these issues, I never felt comfortable at the studio and ended up paying for three months and attending to a couple of classes only. I believe that the lack of transparency and communication has led to an unpleasant and unsatisfactory experience to me, at that moment I requested for a resolution to this situation, and I only received apologies from the stuff.I hope that my experience can help other customers to be aware of this studio, or even better, that Pure barre can take steps to ensure that future customers are properly informed and treated fairly.
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February 2023 by Mariana Zayas
Great strength workout that’s also low impact. Love barre - one of the best workouts ever! And such a great studio :)
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February 2022 by Madison Ballinger
Out of all the workouts I've tried, I loved this barre studio! Their instructors are extremely knowledgeable and inclusive, giving each client the push they need to succeed. I especially enjoyed the class I took from Isabelle P; her energy is unmatched!! Excellent experience with their instructors, classes and customer service.
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November 2021 by Kinnari Upadhyaya
Absolutely love PBLC! The instructors are so encouraging and helpful. They have a great variety of classes as well as class times to fit anyone's busy lifestyle and schedule. I would recommend them to anyone who is wanting to tone up.
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November 2021 by Adhi K
One of the best barre classes I've taken. Enjoyed the "empower" workout - a good mix of cardio and interval training. Instructor Stephanie was very helpful and encouraging during the class while correcting the form. No regrets for waking up so early to make it to this 6am class. Fantastic way to start the day! Feeling empowered ?
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July 2021 by JandM C.
Giving 2 stars in appreciation for the 5 star instructors I encountered during my 3 month trial membership, big kudos particularly to Emma. However, I can not give the center 5 stars due to their billing practices. I signed up on a fall special for 90 days. Within 60 days I had to stop attending classes but paid for my full 90 days. I was disappointed to learn that the center then continued to change me at their full, non promotional rate for 6 additional months, auto debiting my credit card. I've made numerous attempts to reach them via phone and email to cancel this charge but never receiving a reply. They use a 3rd party to manage the payments, who say they are powerless to stop them? I ultimately disputed charges with my credit card company only to begin receiving late notices? Now the payment processor is saying something entirely different, saying my account has to be paid current in order to cancel? Since I am not getting any responses from the center, and only nonsense from their processor, I'm hopeful this Yelp review might get some attention and encourage them to contact me and assist on this matter.
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July 2021 by Lashawn Williams
Love this place, high spirits good without.
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June 2021 by Cynthia Tabat
Excellent.
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November 2019 by Domanique Johnson
The instructors are awesome! They always greet you when you come in and they are very encouraging through the workout.
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August 2019 by Marcela Bruner
I love this place! The staff is super friendly, the energy is amazing, the work out intense, and the results... well you will discover muscles that you didn't even know that existed! Everything will shake and hurt but is all worth it!
