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January 2025 by Lea Diedicke
Andres was my advisor and got my car taken care off without any negative experience ! He’s great and I can only advise you to go see him when getting your car serviced ! The service team is also exceptional and fixed my car without any problems. Great service !
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January 2025 by Curtis Tobin
Professional and quick service. Thanks guys. Much appreciated.
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November 2024 by shaikh afzal
I had a wonderful experience at Westway Ford .The gentleman name Andres Cartin is very competent and courteous person and he showed his courtesy throughout from beginning to delivery of my car ford expedition . If I have to give him numbers then he deserve 10 out of 10.
Satisfied customer.
Dr shaikh Muhammad Afzal
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October 2024 by Susie Guzman
Very great service. Andres was very helpful on my questions
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September 2024 by Nathan Treese
I keep trying them because they are close by and I have a hybrid Ford but each time the customer service and communication get worse. This week they might have made me the angriest I've ever been. If you want absolutely no communication at any point from the people fixing your car (except when it's time to pay, of course) and then to be made to wait over a week after it's been fixed to hear from them, by all means, go with Westway Ford. Oh, and hopefully you'll enjoy being endlessly harassed by service reminder emails and buyback offers that you can't ever seem to permanently opt out of, because you'll be getting those forever too!
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September 2024 by Paul Lara
Dealing with them back in 2020 I had a pretty good experience getting my first car. Then recently trading in that vehicle for a truck I was feeling fantastic. Had my 2017 f150 for only 2 months and already has some issues with it. The worse was my front brakes were rubbing like metal on metal. Took it in and apparently all 4 brakes and rotors were bad. There is no way I ran them that hard traveling just around the DFW. Had my previous car for 4 yrs and never replaced them. I was the first vehicle in yesterday morning and I stayed til 430pm. They charged me $1290 for it all( even with the extended warranty). When I asked for status on the job throughout the day, i was given the run a round. Sat there cause I had no ride and no loaner car to use. I had an appt at 330pm and had to almost beg for a ride which they called a Lyft driver. At the end they smiled and said my truck is cleaned and ready but left my floor inside the truck dirty. Was a horrible experience and I and can only smh on how shocked I was.
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October 2023 by Antonio Limon
Very good
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September 2023 by Trustin Yamada
Their coffee is great! They did more than expected.
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September 2023 by Ashley L.
If I could give Westway Ford (Irving, TX) -0 I would! I have reached out several times to the GM by phone/email only to be dismissed and given wrong email address.08/29/23 Had my Ford Edge towed in to the Service dept. at Westway Ford (Irving) to run a diagnostic ($195) I explained to the advisor what the issue was and what was done to the car the day before (oil change , new oil filter and switch), but low oil pressure light is on and the car keeps stalling . I don't want anything else done to my car I just want the diagnostic ran that will tell them what is wrong with the car.8/31/23- I received my diagnostic with "Needs Oil change, new windshield wipers, Cabin air filter, and front/rear brake pads. P0104 loss HS with PCM the car seems to have has water damage and wreck BUT Needs 2 more hours to see why the car keeps stalling for $390." So, I went to speak with service manager to ask why they did that instead of diagnosing what is wrong with the car which is what i requested. He didn't understand the notes from the tech and will talk to the master tech to see what he thinks. 9/1/23- Received a call from service manager late Friday afternoon that the master tech doesn't really know what is wrong with my car could be a loose wire or mod, but he needs $390 for 2 more hours but not guaranteed he will be able to find it in 2 hours so I could be looking at much more. The tech noticed when he turns my AC on it started my car. I said why wasn't that in the report. He said tech forgot to add that in there. I said so we are looking at a possible electrical issue. He said he wasn't sure. He would give me a few days to think about what I wanted to do with my car.09/04/23 Fearing the worst I went to the used Sales dept. and spoke with Mauricio/Gilbert I let them know my car was in their service dept. I was thinking of trading in my car for one they had on the lot for $20K I filled out "guest sheet" showing my "interest in the car" and info about my car I wanted to trade in with how much I STILL owe on the car he said it wasn't an issue to trade in with still owing but he needed me to come back the next day when service dept. is open so they could give me an honest value trade in. 9/5/23 I came in at 9am did all the paperwork for the new car and GM "Kyle" asked what I wanted for my car since I still owe on it I said $3K he shook my hand and said "OK done deal." Mauricio came back with the used car being double + the amount. He wouldn't let me look at the finance paper, but wanted to tell me what was on it. He said he could mark off whatever I didn't agree too. I grabbed the paper. It had the wrong price for the used car, my trade in was WAY less than what we agreed on. also, added sale prep which was over $2K ! The used car was selling for $20k AS IS. They were trying to get me to sign a contract for over $40K after we had agreed on half that price, been told everything looked good, and that I was approved. An hour later he came back with Gilbert, and they told me they can't go forward with this deal that I still owe on my car, which everyone knew all along, and that they can't take that as a trade in. So, I walked out. They said they would see what they can do and call me ... Later that day I texted Mauricio asking for an update he said I would have to go up in payments if I wanted the car, I asked how much I never heard back from him.9/6/23 I get a call from the service advisor asking if I knew what I wanted to do with my car. I said yes, I was on my way up there to pay for my car and tow it elsewhere. I don't want anything else done to my car. I let her and the cashier know I will be having a tow truck driver here tomorrow 9/7/23 to pick up my car is it ready to go? They both said Yes. Its ready to leave. 9/7/23 Tow truck arrives and called me to let me know my car doesn't look right and I need to come up there. I told him they were only doing a diagnostic... he said you might want to come up here and see thisI got to the
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September 2023 by Dave C.
Watch out for the bait and switch from this dealership...Not honest at all!!!
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September 2023 by Rylan C.
Went here with a friend to look for a mustang GT manual, associate that helped us was vaping outside the main entrance and by accident or not blew smoke at us as we walked up, furthermore when we were inside after telling her what he was looking for she came back with a completely different model of said car. While looking said car, she offered my friend, who's 16 and without a parent to test drive said vehicle, my friend declined and we got his keys and left. While walking back to our vehicle we saw her texting on her phone in the parking lot while driving before she floored it back into the Mustang lot and skidding the tires all while looking at her phone. Furthermore she didnt even lock the truck leaving it unlocked in the lot. Would not recommend.
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September 2023 by Krysten Molina
I will say, I'm very up and down about the service here. I purchased my vehicle here in 2018. Brand new 2019 Ford Escape. I've come several times for oil changes, wheel alignment, and more. The phone etiquette is terrible. It sounds like someone is picking up and hanging up, transferring back and forth, before you actually get a person on the phone. They tell you at the dealership to CALL and schedule an appointment and then you're on hold for 10 mins. I will give a shout-out to Jaden, in the service department, who has helped us twice now with my alignment, parts ordering, and verbally instructing us to schedule a servicing. My alignment took 7 hours to complete. Seems my appointment made, wasn't honored, and was pushed to the back of the line. I come to Westway Ford, in Irving, because they have normally been very good with friendliness and service instead of Five Star Ford here in North Richland Hills. But I'm wavering on where to service my vehicle now. Thanks Jaden for all your help in the Service Department!
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August 2023 by Zane P
5 1/2 hours to change engine oil, transmission fluid and rotate tires is ridiculous for a quick lube. If I would have known it was going to take this long I would have found a different dealership to do the work or scheduled for a different day. The only reason the I am them two stars is the guy that helped me up front was nice evern though everything he told me was wrong i know he was just letting me know what he was told. The biggest aggravation was since it took them so long to work on the vehicle they shut down for lunch while I was stuck in the waiting room. This is a service they do everyday you should be able to give your customers an accurate time to complete the work not just tell them itwill be another 45 minutes. Every other quicksand I have been to is able to why can't this one?
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August 2023 by Ed O.
Came in to buy a new Ford F-150. The selection Westway had was better than other dealerships in the area. I'm not sure if this means anything to a review but I noticed that the dealership is a reflection of the community here in Irving. I saw spanish speaking customers being taken care of. Thank you Lupe for helping my family with my new truck Great service and amazing Ford Financing which I got 3.9% on.
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July 2023 by Cameron T.
Please learn from my experience. I am not someone to take time out of my day to write a negative review. This is literally my first time, but that's how bad my experience was at Westway Ford. I bought a 40k truck from Jackson. My check engine light came on after owning it for 2 weeks. I called several times asking about it and nobody would ever call me back. Then after 6 weeks of owning it, the driver side wheel started grinding like crazy and I pulled over and it was smoking and the wheel was at a 45 degree angle. The wheel bearing was completely shot and obviously not put on correctly. Even though Jackson and his brother Ryan pushed over and over again for 6 hours to get this warranty plan with the truck and I finally gave in and agreed just to get out of there because they promised me "if anything happens to the truck you're covered" well it took over 10 calls to finally get a call back and who would have guessed. None of it was covered. Jackson even had the audacity to say "you know with it being over 30 days of owning the truck, that is something that can happen with just normal wear and tear" I have had the truck for 6 weeks and have only driven it on the highway lmao. I should have listened to all the bad reviews that are littered everywhere about this dealership. I will never purchase from them again. There are many other things like nickel and dimeing me for an extra key because they didn't tell me until after I already signed the ppwk for a 40k+ vehicle that it only has one key, but I won't spend more of my time going into detail. Just know this is the worst experience I've ever had with any company not just a car dealership. They are slimy and will lie and as soon as you sign the ppwk they do not care about you and will never return your phone call or do what they promised in the sell.
