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January 2024 by Chad Porter
2.5 hours to do an oil change and over priced. Also most clean or vacuum floor mats. Not recommend
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September 2023 by K Morrow
Full engine replacement and ac work ;) did what they said in a really reasonable time. Prices are too be expected with good quality work. ?
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September 2023 by Dogee124 Nannuck
Great customer service, fuel pump was leaking, they replaced it. From the moment I walked in I felt appreciated.
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July 2023 by Rashaad Dyson
Fast and friendly service, accurate diagnosis what more can you ask for from a mechanic?
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June 2023 by Kevin Harsley
Sold me a bad tire used tire that is. My car was vibrating all over the road they said they had a bubble in it. I went back to exchange it they gave me a bunch of BS. However they finally agreed to exchange the tire for another one. Telling everyone who goes there to be careful because they have a small sign that says all sales are final. They act like they did not care but then when I said they will hear from me because they said they're not going to change it that changed their mind. And they changed it there are two or three people who are really nice they are Hispanic even though I could not speak Spanish that well. I would recommend them but use caution when you buy a tire make sure you can see it before they mount it. They did not balance the tire at all.
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June 2023 by Lamesa L.
My car was having issues and this place basically did not even want to take a look at it had me tow it in and then refused to fix it because they just turned on the ignition and didn't wanna deal with it
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March 2023 by Kiara Noble
This place is honest and trustworthy. They work fast and are under good leadership with Jon at the front desk. He was very personable and a delight to work with as I prepared to take my car across the country. I would recommend this place if you want good work done fast without unnecessary add-ons or upsells for a fair price.
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February 2023 by Cheryl H.
Great place to get your car repaired. They were able to get my car in very quickly to address a brake issue. Prices are reasonable and service and people are fantastic here. Everything was explained throughly. Highly recommend this shop!
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January 2023 by David Farr
I put my Tahoe in the shop for repairs on I had my oil changed and a new radiator in stalled it took 2 to days to get my radiator shipped from Chicago. The job was quick and they did a wonderful ? job I will use them again. good job Scott and Tim.Services: Engine repair
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January 2023 by Valarie Meese
I blew a fuse and had to have my car towed. Once diagnostics were performed, they discovered a fuse blew. After making numerous calls and searching for the needed fuse, one was finally found and installed. They checked to make sure everything else was up and running.During the two week span of searching for the part, Corey, kept me up to date as to what was going on. Corey was awesome in taking the time to go above and beyond to do the extensive search for the right part!I will refer others to Rick’s for auto repair and will seek their assistance in the future for my card needs! ❤️Service: Electrical
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December 2022 by Deborah Wolfe
Service Writers , Tim, Corey and Mechanic Randy provided excellent Customer Service. They exhibited great knowledge of their jobs. It was refreshing to me as a customer not to be given a hard sales pitch, not to be talked into services that were not needed on my car. They all put me at ease and spoke in terms I was able to understand.All the work I requested was completed.When it came to the selection of Tires.Tim was very helpful , taking the time to find out what type of performance I was looking for in my Tires This is very important as I drive less than 10 miles a week so I was looking for a different type of a tire. I did not need a super high performance tire that one would use for driving cross country or heavy traffic. Not only did Tim help me with my selection he also researched to find a Quality tire in the price range which is very important 5o me as a retiree. He kept me updated as to the status of the receipt of my tires. Randy the Mechanic performed lots of work on my car . When needed Randy would come from the garage to give me an update status. Once the work was done on the car Randy just did not hand the car over I saw him take it out for a test ride as I had all four tires replaced,the TPMS sensors , replacement of the valve cover gasket, reset tire pressure monitor system, power steering fluid service, oil lube and filter, that is oil filter. I was advised and updated as the services were performed. Randy was professional and I was impressed that he updated me as to what was going on because I wanted quite a bit of service performed on my vehicle. Corey was the first Service Writer that I saw when I came in the week prior I, was impressed that he did not try to sell me services that I did not need I will not name another company I had been to in the Irving area that was wanting to sell me a lot of unnecessary services. Many people in Irving çome to Rick's.They have website with a list of all of their services and where you can conveniently schedule an appointment. Thank you so much Tim, Randy, and Corey .You we're all polite, respectful and professional I will return when it's time to rotate my tires and there is also another service that I will need to get done in the future (worn motor mounts)Services: Tires
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December 2022 by SailorSam 13
I visited this location on a Friday and was thoroughly pleased. It was a personalized experience. They got my vehicle in, performed my oil change, and sent me on my way. This definitely beats the dealership experience. I will definitely be coming here going forward.Service: Oil change
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November 2022 by Gebriel Tedros
The staff is friendly and gets your work done in a timely manner. They called with updates and made sure my vehicle received what it needed. Corey, Richie, Ray and everyone at the shop really are personable. It was a great experience.Service: General repairs & maintenance
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November 2022 by Jacob Bright
By far the WORST experience I’ve had with any service provider. My vehicle was at the shop for 3 months. No action was taken unless I called or went to the location to ask for an update. The issues seemed to go exponentially as well as the cost. To make things worse than I could possibly have predicted I was quoted over the phone a certain dollar amount that turned out to $2000 more than I was told. With the conversation being over the phone I was brushed off and told I had no choice but to pay it to get my vehicle back. I also pulled my vehicle to go to ANOTHER shop with the integrity and service level needed to drive my car again.Service: General repairs & maintenance
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November 2022 by Marc Melane
They were easy to work with, fast, accommodating, and the great quality service. Was able to drop my car off, they called when it was done, and I paid over the phone as I could not get there to pick it up before they closed for the day.Thanks againService: Wheel alignment