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July 2023 by Michael Takeda
These guys are awesome! Used them twice, the second time was when my car was stolen and severely damaged. They managed supply chain issues and other factors out of their control and got my car up and running as quickly as they could. Management went out of their way to get parts for my car due to my time constraints and Derrik went above and beyond throughout the entire process. My 6 year old car now looks brand new. I highly recommend themServices: Steering & suspension repair
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July 2023 by Kevin R.
It's been two weeks since I dropped my car off. They take forever to start work, even after I advised to do whatever need to be done I'll pay whatever and the insurance will pay me. Nope! Didn't matter. Just hope the work is great. Will update
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July 2023 by lyneal nichols
I had a blowout on the highway, so I drove down to exit the highway to try to change my tire just so happened. It was across from the service king shop, and they help take my tire off and change it for me.
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April 2023 by Joe De La Torre
I brought my Toyota Sienna to this shop after hitting a curb. Some repairs had to be done on the front right suspension of the vehicle. About $6-7K of work was done on the vehicle and it was released back to me after about 2 weeks. When I got in the vehicle, the TPMS light was still on, which was a little annoying but nothing compared to the safety issue I later discovered. I immediately noticed that the steering was loose, but I trusted the alignment report and the work summary they handed me when I picked up my vehicle. Luckily nothing happened that day on my drive home with my 6 year old son. However, taking it out again was a different story. Again, I noticed the loose steering on the highway and could not keep the vehicle from merging into other lanes. I got off the highway and came to a red light. When it turned green and I tried to turn left, the front right tie rod completely disconnected and the front right tire turned horizontal to the car, preventing me from driving anywhere. Had this happened a minute earlier on the highway, I would have been in a multi-car collision, for sure. After getting the van back to the shop it was discovered that the tie rod pin was not installed correctly, causing the tie rod to disconnect on its own while I was driving. Needless to say, I was pretty upset. The issue was escalated to the general manager. It took me days to get ahold of him even after making multiple calls and leaving multiple voicemails. They agreed to do some extra work on the car for free and refund me $250. This was a poor attempt to remedy the situation and left me feeling unsatisfied with the whole experience.Service: Steering & suspension repair
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April 2023 by Shawna Truitt
Do not go here! I was involved in an auto accident that was not my fault. They wouldn’t fix my car unless I paid them my $500 deductible up front (they said my insurance would refund me back). Turns out, my insurance company paid them the deductible and they haven’t refunded me. Several calls and promises that they would send a refund check and months later, still nothing. The girl at the front now says she doesn’t have the number for accounting.Service: Body & Trim
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April 2023 by Rian Tyler
They did a great job repairing my car. Service was way faster than I expected and they kept me updated throughout the process.Services: Body & Trim
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February 2023 by 7 0000
I called service king on January 30 to make an estimate appointment. They said the soonest I could come in was on February 1. They make my appointment for 10;00am I go there no one is there. It wasn’t snowing. It snowed the day before. The ice was melting. Nobody called me not from the customer service number or none of the employees that did show up nobody told me not to come because the front office that do the estimates would not be there. Customer service told me they were delayed opening and they rescheduled my appointment for 12:30 and again . Three workers showed up none of the work in the front office. I needed that estimate done so I can get me repair money. Ithose other employees showed up . Other businesses employees showed up to work. Nobody told me I could go online and todo an online estimate. I didn’t even know they did that. I could’ve stayed home where it’s warm and comfortable. They knew the weather outlook and they still scheduled me to come in on Wednesday February 1. I should’ve gotten a call or text saying service king was closed and not to come. They could’ve done the estimate under the car port.
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February 2023 by Javier Santos
Don’t take any Land River vehicles here.Body work was decent. My car had all kinds of different sensors not working. They don’t know how to fix them.They gave my car back with a bad headlight, tire sensors not working, heater not working, coolant level low, and engine light on. They said they’ll contact my insurance for new diagnosis and never heard back.I’ll never come back here. Save yourself the trouble. I left multiple voice messages. Horrible service!
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December 2022 by Nicole Ravina
Terrible place. Took our car here per insurance as there was a debris on a highway that hit out car causing cosmetic damage and backup camera to fail. Took them over a month to come back to us and they couldn’t fix the backup camera because there was a “recall”. Went to Audi dealership and there was NO recall. Insurance denied further coverage because Service King said it’s not due to the accident. We now have to cover the damages all because service king can’t fix a backup camera. Go somewhere else!
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December 2022 by Emmanuel Gonzalez
Lucio at Service King off Airport Freeway really took great care of our vehicle. Always providing accurate and detailed updates. Not once did we have to reach out to them for an update or wonder when our vehicle was going to be ready. Once we got our vehicle we were surprised how much better it looked. My wife put that car through the wringer but Service King and all their employees were able to get us taken care of and returned our vehicle better than when we left it.10 out 10. Definitely recommend.Services: Body & Trim
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December 2022 by Mike Morales
The Proactive Coordination conducted between Service king updating me with the status of my repairs and tentative completion date was Spot On ! I my completed repair in their body shop took 15 days On time as projected ?and In Addition to this positive experience incurred at Service King, they Also coordinated a shuttle service toEnterprise rental to pickup my rental for the duration of the repairs. Talk about service and Seamless transition during a difficult time of being involved in a no fault accident (Rear-ended) I highly recommend this place of Business with many shops in the area.
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November 2022 by April Allen
The estimate for collision repairs at service King was $7,400. I got my car fixed at a local repair shop for $1,800. Clearly, service King is much too high on collision repairs repairs.
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October 2022 by Caitlynn Bohuslavek
They were great! Awesome customer service and good work done on my vehicleServices: Painting
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September 2022 by Brianna Carter (UniqueIvy)
This location almost had a lawsuit against them for basically not doing their jobs right the 1st time. My car was fine with the dent in it, at least it didn't risk my life like they did me. Then the excuses they had were dumb, but they fixed their mistake and gave me a rental car so that's why it's a 2. Edit, changed back to a 1 cause they KNEW they put my life at risk. They KNEW that was going to happen. If you wanna keep your life, I suggest using a different service that won't cut corners ??♀️
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September 2022 by Ryan McLain
I have never experienced better customer service in any industry ever. the general manager Michael really takes pride in his customers! christine is always friendly and happy to help on the phone. i’ll be back again the next time someone decides to crash into me! it is hard to get someone on the phone or someone to return your calls but it’s a very busy place. the updates are great every few days on the progress of the car.Services: Steering & suspension repair
