November 2019 by Mark Farrugia
If there is one thing that Americans know how to do right, it's definitely hamburgers. And Shake Shack is another example of another great burger.
November 2019 by Victor Edmonds
Great food, but good lord don’t order online at this location.
November 2019 by Evan Hughel
Dang good burger and cheese fries. The service was found wanting but I didn't care. The food was on point!
November 2019 by swoosh texas
Burgers are tasty, but small and shakes are over priced. You can buy a whole gallon of ice cream for the cost of one shake. 3* BC the burgers have excellent flavor.
November 2019 by Becca B.
Went here during lunch. Service is always friendly and someone actually came around and asked if we needed anything. Chicken sandwich and there shack burger is great. Really enjoy the Manhattan craft beer there. Clean and fast place in a nice location.
November 2019 by Krell Lab
The Good: Great burgers and french fries. Genuine Coke products. Friendly staff.
November 2019 by Gary S.
The Good: Great burgers and french fries. Genuine Coke products. Friendly staff. The Bad: I don't feel safe going there. They have a ban on "Conceal Carry". I do not have a conceal carry permit, and obviously I do NOT carry. However, knowing that a robber would ignore their sign, (and perhaps even be encouraged by it) I always feel safer in an establishment where I feel there might be other "good guys" who may protect me from a bad guy. Lots of germie touch-screens for ordering. Think about it, you're putting your fingers all over a PUBLIC touch-screen, sharing the germs with the last 25 people that used it. I never saw the screens being cleaned in my visit. Strongly recommend thoroughly washing your hands if you decide to use the public touch-screens. On my visit, I bypassed the touch-screens and ordered at the counter. This was MUCH faster, and more sanitary. Again, the food here is good, if you can get beyond the other issues, if these are issues for you.
November 2019 by Jamie Y.
Shake shack is a great addition to our neighborhood. They always provide fresh burgers and fries! Although the price is on the high side (considering it is a fast food place), food is pretty good. I would say my favorite things on the menu is their cheese burger and the chicken burger. Crinkle fries go well with those burgers. Shake shack is definitely a better option than In-n-out burger!
October 2019 by Michael McMurray
We ran across our first Shake Shack a couple of weeks ago in New York, and we're thrilled to learn there was one in Irving. These are now my favorite burgers, and the custard is to die for. This restaurant is fairly new, so the facilities were clean and in good condition. The service was great. Ordering is done through touch screens, and you can customize your food the way you like it.
September 2019 by steven parsley
Great service fast and friendly. I had the chicken sandwich because popeyes is sold out apparently. Hype. Shake shack was a good sandwich. Got fries and a hot dog as well. Portions are smaller. I would have loved more fries. But the food was good. Service was great as well. Will be back.
September 2019 by Elvira Aubakirova
We ordered a chicken burger and a hamburger through the touch screen stand. First of all, they ask for your phone in order to send you a text saying that your order is ready but they never did and we decided to get it ourselves. It’s been sitting there waiting. Never got the text still so that’s useless. Second of all, the food. My chicken burger was burnt and completely covered in breading. I think there was more breading than there was chicken! Now, milkshake. Also disappointed. Our strawberry milkshake tasted like syrup so much that we didn’t even finish it. ALL of this for $20 for 2 people. Outrageous!
September 2019 by James Bell
Ordering is made super easy with kiosk available to place and pay for your order. Food came out quick, hot, and delicious. This was my forth trip to this location, I have had the Chicago dogs and the hamburger. One of the freshest burgers I have had in a long time, hot dogs are good also.
September 2019 by Kevin Scott M.
Love this place, the team is amazing! The product is the best!!! Shack burger 3patties . FRIES Cookies & Cream shake. YUM. Thank y'all
August 2019 by Sienna B.
This place is mediocre. I would definitely choose Smash burger or whataburger over Shake Shack. I didn't order a shake and I had the protein style cheeseburger. It was cooked pretty well and it was flavorful, however, I was still unimpressed. I did pay about $5.50 for the burger and had water. So that was a plus. They don't have combos, so you pay additional money for fries. I tried my coworkers fry, and it was very bland (think -bag of Ore Ida crinkle cut fries). My other coworker got the cheesy fries (think- the same thing with two slices of kraft single cheese melted on top) No sir! I will not be back lol
August 2019 by Chuck Cameron
1st time I have been there and what a pleasure, you order your own food and pay for it and there it is, the hamburger I had was awesome, not like a McDonald's burger or the other ones, was fresh and tasted delicious, the fries are great and I had a foot long flat hot dog and was also good.
August 2019 by RePaula Tate
Fantastic burgers! Wonderful customer service. They have really good icecream shakes and serve beer and wine. Love it!
August 2019 by norcalzx3
While the restaurant was very clean and appealing, both inside and out, the food left much to be desired. $10 for quite possibly the smallest double bacon cheeseburger I've ever consumed. The bun was soggy, the bacon had minimal flavor, and overall it just wasn't that good. ~$3 for crinkle cut fries (actually worth, much good). That leads me to the most disappointing bit, the shake.
August 2019 by Donald Harrison
Good food, good chocolate shake. Missing a star as the price for what was provided seemed a little on the high side. Staff was attentive and nice for a good atmosphere.
August 2019 by Symone L.
I was pleasantly surprised. It was super clean and nice. Not a typical burger/fast food joint. Fries were really good, love the shack sauce. Lemonade was bomb.
August 2019 by David Stevens
So the food is pretty good, but I'm giving it three stars because of the price. More than $6 for a chicken sandwich is just too much (JUST the sandwich). I got two fries, two chicken sandwiches, a hot dog, a small shake, and small soda... More than $30. That's just way too pricey for food that's just "pretty good". If money is no object for you though, it's a good place to eat. My final reasoning for the three stars is the seating...nowhere near enough of it. You'll be standing around waiting for someone to leave, hoping to grab a spot for a bit if you're going around lunch/dinner peak times. There is some outdoor seating, but with 100°+ weather, no one wants to eat in that. I will say though, the staff is awesome. Super friendly and helpful. I would give them 4 or 5 stars if the prices were better, and finding a seat didn't feel like playing musical chairs.
August 2019 by Ruckus
Had the chicken sandwich and it was great! Better than chick-fillet. My daughter had a burger which she loved and I also tasted and it was great. But a bit expensive for fast food.
August 2019 by Zachary B.
Super standard burger. Bomb cheese fries. Made for an easy lunch close to work, and I thought I'd save some time by ordering ahead of time online. Well, when I got there, it took me 15 minutes because the people working at the counter wouldn't help me. I guess they thought I was waiting on them to call my name like I'd ordered at the counter but what a strange, undefined process. And clearly a waste of time since it took so long inside. And by the time I got my food it was cold. Clearly needs some process improvement.
July 2019 by Edwin Raynor
I really enjoyed the burger meat was good and bun soft also enjoyed the shake sauce, burger is small and everything is separate. That is expected these days though. The staff were very friendly and restrooms were really clean as was the entire restaurant. I would eat again although a little on the expensive side.
July 2019 by John Maxwell
Firdt time eating at a Shake shack. Shack burger, double meat, plus bacon and no sauce was a pretty good burger.
July 2019 by Ryan Crosley
Great food, quality ingredients! The service from the staff left a little to be desired as they didn’t say a word to us and looked half asleep (the kiosk order system probably doesn’t help this). Portions were smaller than average but still had large portion price.
July 2019 by Katie S.
We tried this out because we wanted to see if the hype was as good as what everyone says, turns out they were right. The place was very nice and I like that you can order on the iPads and customize your food. We got burgers and fries and ended up buying more burgers because they were so good. They are a little small for burgers, but we just ended up buying another round which was worth it because they were so tasty. Food came out fast, we ended up getting water and they leave cups out for water so you don't have to ask. 10/10 really. I definitely see the hype. We will be back!!!!
June 2019 by Crystal Lemere
Love the burgers, chicken sandwich and cheese fries. The pickles are so delicious. The breading on the chicken sandwich is tasty and not salty. The char on the burgers perfect. They also have Arnold Palmer's. The cheese sauce isn't weirdly fake or too orangey. Just solid fast food sit down burger place.
June 2019 by Melissa B.
Three of my family members got sick last night. The other five are ok. The food was good but I don't know what happened.
May 2019 by Jenn S.
I've been to other Shake Shack around Dallas, Houston, and Austin, TX, and they never disappoint. So when this place opened up, we were excited! When we first walked in, we noticed you can order at the kiosk. Love this idea since we can take our time and look at every item on the menu. When we were ready to checkout, the kiosk took forever to process our payment. We stood there for a good 3 minutes waiting for our order to go through. We sat down and five minutes later we get a text saying our order is ready. Went to go pick up our order......but it wasn'tready....Stood there for five minutes while they were preparing our order. I don't know if other places do this, but we saw them grab our "pre-made" shake out of the fridge and our fries off the warmer. If we remembered correctly, we thought they made the shake per order. I guess not?? We ordered a Shakeburger, Crinkle Fries, Black & White Shake, Coffee Shake, and the new Chick'n Bites w/ShakeSauce. The burger was good, tasted like how we remembered. Crinkle Fries didn't taste fresh...The Shakes weren't as good. And don't get the Chick'n Bites, didn't taste good. Wasn't worth it. The worst part was the Shack Sauce. It was so cold, dense and thick that I couldn't dip the Chick'n Bites without scooping the whole sauce out. Thought my sauce wasn't fully melted, so I went to the counter and asked for another one. They grabbed the sauce in the fridge and handed it to me. I asked if the sauce was suppose to be this thick, and they said yes....Even saw the couple next to us open the Shack Sauce, dipped their finger in it, licked their finger, shook their heads, closed the lid, and tossed it to the side. Don't get me wrong, the burger was good! But, for the price you pay, I expect everything else to be top notch and fresh.
April 2019 by Amanda V.
Go try their cheese fries today! I LOVE LOVE their cheese fries and bacon cheese fries too! Shake Shack is right off MacArthur in Irving/Las Colinas. The cheeseburgers are so delicious and made fresh! All the pictures you see are what you are really getting! They have lots of fun seasonal milk shakes and the have seasonal lemonades too!