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March 2024 by Matt V.
First of all people complaining about the quality of furniture don't seem to understand that the dump gets furniture from all sorts of manufacturers and other retail stores that are discontinuing it or closing it out. So if the quality of the furniture is lacking, that has nothing to do with the dump. I went there and purchased a zero gravity barcalounger today and had excellent customer service and pricing could not be beat and I saved nearly 50% off the retail price when I did a quick price check on my Phone. People who complain about pricing generally aren't intelligent enough to check on their smart phones before making the purchase it seems. It takes literally 30 seconds to do a price check on your phone and if the dump was not competitive in price, they would not still be in business. So I disregard all of those negative and unintelligent reviews. As far as delivery service, that is subcontracted by the business and obviously I haven't had an issue yet, but if I do then I'll say something about it. Otherwise I felt the service and selection and pricing and quality of the merchandise available were excellent. Additionally, I did not purchase an extended warranty or any protection. I have found any such warranty to be a waste of money, whether it is with furniture or electronics or most other things, and it is a money maker for businesses. Again, lack of consumer knowledge expressed in reviews just makes me laugh if people are silly enough to think that's a good value proposition. Think before you buy and pay attention and understand you get a good savings at this store. If you want all of the things that you're complaining about go pay three times the price and go to a high-end retail furniture store If it makes you feel better, otherwise I would suggest closing your mouth.
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March 2024 by Carolyn J.
One of the worst experiences I have had. First I was overcharged. That took weeks of contacting them, until I refused to have delivery until it was fixed. Delivery was 2-3 weeks after promised, then one of the items was damaged. I pointed it out to the delivery people, who called someone who told me they would send someone to repair. After a couple weeks of no call/no show, I contacted The Dump who said no one told them and they would not fix it...it was still within 30 days of delivery!! BUYER BEWARE. They will overcharge you and send you defective furniture. This has been the biggest hassle I have ever experienced.
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January 2024 by Debra L.
The Dump's selection is eclectic. You'll have to see for yourself, but it's a lot of styles you're not likely to find elsewhere. My experience is what I want to share, so perhaps you'll be more prepared should you choose to purchase from them. I chose a sofa and declined several times to purchase the extra coverage. I was offered the white glove delivery, which was an extra $200.00, and the salesman included it before I had the chance to choose it. I was going to purchase it anyway . . . Just would have been more business acceptable if I had verbally said I wanted it. I asked and was told it was already included. So I leave the store anticipating my delivery date, which was approximately 2 weeks out. It was a few days later I received a call to tell me my furniture was in and ready to be delivered. I pulled the paperwork before returning the call only to find out the papers I was given belonged to another customer. I called the salesman back and informed him of this - he said would be calling me back in no more than 5 minutes. I never did receive that call. Going forward,the day arrives when my sofa is ready. All went well until it was set in my living room and left. White glove delivery meant removing and disposing of packaging and set up (in my case it was installing the legs). Delivery team said that was not the order - they were to deliver (dump) it only. So they left. I called to request this service I paid an outlandish $200.00 for be performed. They could not come back out for SIX days - the delivery van was still in the parking lot!! So I waited another 6 days. . . . Overall, I'm satisfied with the sofa and any 2nd thoughts would be my own fault for not checking it out further. The fabric feels a bit plastic but it's mine now. The service was not ok. Wrong receipt, wrong calls, wrong delivery orders, etc. Just know this going into it. You'll sign so many papers you'll think it's another mortgage. The salesman spoke so fast I didn't have time to ask no less comprehend. I wouldn't go back and in my opinion the company lives up to their name.
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November 2023 by Keilye P.
We bought a gentleman's chest that wasn't in stock. Waited 2 weeks for it to arrive, then set up delivery. We are repeat customers (unfortunately) so we know the drill. Delivery guys showed up and only called ONE of the TWO numbers we listed on our delivery form at the store and did not physically knock on the door. (*captured by Ring) My boyfriend took off work to receive the item and the doorbell was on silent because I'm a Night Shift nurse and I was asleep upstairs. We had explained this to our salesman and why it was so important to include both of our numbers. Despite admitting their salesman forgot to include the second number after it was verified to be on the form, they still want to charge us a 20% restock fee as well as the delivery charge. The sales manager threw her employee under the bus and told us all about how she was "going to have a sit down talk" with him about failing to include the 2nd number which is not my business and extremely unprofessional. The Dump should expedite delivery, not charge a restock fee for THEIR mistake (which was the root cause of the issue) and not charge us a delivery fee at all. We have spent hours on the phone while the managers get so angry they have to put us on hold while they make excuse after excuse. Plain and simple: if their salesman had listed the 2nd number (my boyfriend who was sitting on the couch 15 feet from the front door) they would have gotten in touch with us immediately. Instead they make excuse after excuse and said they would call us back yesterday with an update and never did. The worst customer service and extremely unprofessional leadership.
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October 2023 by Sheryl B.
First, I recommend everyone read these YELP reviews and the ones on the BBB (F rating). I wish I had. The one star is solely because our sales person was helpful and friendly during the sale. I strongly disagree that these are discounted prices. I saw a side table that was actually priced higher than NFM was selling it for. Nonetheless, I did find a shelving piece similar to what my daughter wanted and I purchased it for her. Delivery is a joke. The two men only spoke Spanish (allegedly) so communication was minimal. One of the men was very small. They would only carry piece using carry straps which made the item taller and more cumbersome and awkward than it needed to be. They refused to bring this 7' cabinet in a 10' door once they saw they would also have to carry up a flight of stairs (something that was on the delivery paperwork). They also did not offer to leave item in garage so we could have someone else move it up. (Customer service said that was our responsibility to ask. They just kept speaking Spanish, which I do not speak) They just left after calling the delivery manager to tell them it wouldn't fit, which it would have. They were just unwilling and/or not capable. That same day, movers carried a sofa larger than the cabinet up without any difficulty and NFM delivered a large dresser, mirror and king size headboard without any problem. When the contracted drivers decide an item is not deliverable, the customer loses 20% for restocking plus the delivery fee. Customer service at The Dump is the worst you will ever find, both in helpfulness and attitude. They do not care about the customers at all and it shows. Learn the easy way and avoid The Dump. I learned the hard way and lost $339.44
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October 2023 by Beau W.
I paid over 6,000 for a couch, bought the extended warranty, which I found out the furniture store keeps over 80%.. within two months it started fraying. Contractors the dump, they referred me to the warranty company.. spoke to the warranty company and they said it's the furniture store's responsibility, and it begins. Finally got in touch with the General Manager Rob Waddle. Rob seemed very responsive. I explained what was going on and he requested pictures. He contacted me the next day and said he would handle it personally. He was going to contact the manufacturer to get someone out here to look at it. 2 or 3 weeks pass, and no call from Rob. I call the dump, Rob gets on the phone and apologizes for not calling me back. He set an appointment for the warranty company to come out 3 weeks later. Finally get the warranty company out, looks at it, and tells my wife we'd hear back from the Dump within the week. Ten weeks later, I haven't heard from Rob. Not only have I not heard from Rob, I've called now 9 times without 1 call back. Rob is either with a customer, vacation, or off. Either way, they'll sale it to you but are nowhere to be found if there's issues. I've attached photos of what a 6,000 dollar couch looks from the Dump, after 7 months.
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September 2023 by Beth W.
I bought 2 couches and the 5 year protections plan. We love the couches but after 4 years 1 on the couch's footrest bent. The sent a company to look at it and it was determined the the couch needed to be replaced. They said they no longer carried that couch but they credited me back the cost and told me to come pick out something else. When I got to the store, I found the exact same couch and said I just want the replacement. They told me that the couch in the store was a different manufacture so I could not have a replacement. So to get the exact same couch, I had to pay 400.00 more dollars and a 300 dollar deliver fee. It cost 700.00 do replace my couch under warranty. This is a big rip off. If they change manufactures, they don't have to honor the replacement even if it is the exact same couch down to the trim.
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August 2023 by Chantel Reedus
I went to the Dump last week and purchased a mattress set. The salesperson was really nice and provided me with options that were within my budget. After paying cash for the furniture I was told that I could pick up the furniture that same day before 7pm. I was told by 2 different staff members that the warehouse closed at 7pm. After renting a truck and paying someone to come and assist with picking it up we arrive at the warehouse at 6:15pm and the warehouse was closed.After noticing that it was closed I go into the showroom and find the salesperson and the store manager and was told that the warehouse actually closes at 5pm. The manager was very rude and would not even consider offering delivery and waiving the $199 delivery fee. So I returned the items that totaled almost $1600 and I'm glad I did I was able to find the exact same mattress for $200 cheaper, no tax and free delivery.The Dump has nice furniture but need to get better management and train their staff on the basics, such as store/warehouse hours. I felt bad for the salesperson because of the rude manager she lost out on her commission.
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August 2023 by Zaib J.
I recently paid a visit to The Dump Furniture, and I was taken aback by the vast array of options available. If you're someone who enjoys a good variety to choose from, this place will not disappoint. Their pricing is quite decent, considering the quality and range they provide. It's a welcome relief to find a place that balances cost and quality so well. The staff was knowledgeable and I did not feel pressured to buy something which is a plus.
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August 2023 by Dick Abernathy
Katy our sales associate was very friendly, professional, knowledgeable, and helpful. She helped us pick out exactly what we needed. We are very pleased. It was our first experience to shop at the Dump.
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July 2023 by Liz Ford
I bought a table and four chairs from the Dump and unfortunately only three chairs were in stock. That was around the 14th of July.Today my furniture was delivered and it looks really nice in my kitchen nook.I am happy with my purchase and my only recommendation is to make sure you give either an email OR a cell number.In order to deliver my items I was a touch inundated with correspondence on confirming delivery.All in all, I am pleased and will shops there again on the weekend if I need more furniture.
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July 2023 by Dedrick Hopkins
One of the best big box furniture stores in DFW. Our salesperson Mike was very knowledgeable and personable. Definitely would recommend both the store, but especially Mike.
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July 2023 by Daphne Martindell
Great service from Candice who helped us with her expert knowledge matching with what we are searching for. She is wonderful and we love our new selection of great furniture! Love the store!. The delivery team was on time and perfect! Excellent furniture delivered as the same as I the showroom! I am 100% satisfied with everything. Highly recommend!
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July 2023 by Ann M.
The furniture looks very nice but the service is horrible and you don't discover that until you've paid. I bought a piece and planned to pick it up. It had to be transported from their Houston location. I was told it would be ready for pick up in four days. That was a few weeks ago. I now have to wait until the end of the month. Four days turned into 30 days and who knows? The reason? It didn't make it on the truck yet. What kind of operation is this? That's a horrible way to treat a customer.
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July 2023 by Stephanie B.
Very helpful and amazing quality items! 10/10The couch and bed upstairs I believe will last us a very long time!
