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January 2024 by Sherry Terry
I was having difficulty with my previous pharmacy. My husband suggested I go to the Tom Thumb Pharmacy on MacArthur in Irving. I spoke to the Manager of the Pharmacy and not only did she assist me with my prescription she also provided me with information on RSV, based upon my specific health conditions. I will take this information to my doctor to discuss next steps. A huge thank you to a pharmacist that actually cares about the patient they are treating. Happy New Year!
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October 2023 by Tames Ink MannyFresh
Went to pharmacy today first time being here the gentleman took very good care of me was very courteous made sure I was in and out even the gurl checking me out was amazing best customer service I have ever encountered at a pharmacy
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August 2023 by DiAnna Parbs
Depends whose working. Sometimes, I love this place. Other times, you feel like you're bothering them by being there
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June 2023 by Paul Mathew
Great pharmacy team!Especially the enthusiasm Jose shows in ringing people up and taking care of their needs and Rutul with his problem solving skills and getting prescriptions out fast!Found myself a new pharmacy ?
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May 2023 by Zaid K
Fast turnaround. The answer their phone unlike cvs and receipts aren’t 3ft long
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April 2023 by Phillip Stephens
I’m very understanding with wait times, mistakes, etc. I struggle when it comes to being spoken to with frustration and anger when there is nothing I’ve done to cause this emotion. Painful and disappointing experience simply bc of the tone of the doctor at this pharmacy.
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April 2023 by dave salazar
Poor service over the phone… customer service is rude as can be… and they’re always always late to work… how can a cashier show up on time but not the pharmacist on duty for day 3/4/2023
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February 2023 by Irving F.
Find another pharmacy. Don't waste your time. You will get two responses from the sullen , expressionless young lady at the register -- the item is out of stock and will be here in three days or we are still working on it; come back in 30 minutes. No matter that the prescription was sent in 24 hours earlier.
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February 2023 by Anthony N.
Well organized and the pharmacy department is extremely helpful. I would recommend this location.
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February 2023 by Mortimer Korea
Not lgbt friendly. Woman with light brown hair and glasses I guess has 0 training when it comes to respecting trans people. Their customer service is uncomfortable and rude. Being a medical professional this is the bare minimum. Do better.
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January 2023 by Morty K.
Not lgbt friendly oof. Lady with light brown hair and glasses is unsympathetic and rude. Medical professionals should know better.
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December 2022 by Iris Cantu
Love the service at self check
Out
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September 2022 by Sarah Carter
Friendly helpful staff! Always willing to go the extra mile.
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July 2022 by Amy Lanford
Only pleasant person at this pharmacy is Kristy. But app is misleading on delivery times, other staff is rude, and customer service is non-existent. Even for long term customers. Time for a new pharmacy.
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June 2022 by Dave S.
I'm only giving one star at this time. I will change it to more stars if my next visit improves. I went to this Tom Thumb location today for the first time, around noon. I got a buggy from the parking lot and proceeded to the entrance. Two people a man and a woman, obviously employees were talking to each other standing at the doorway and blocking my path. I couldn't read their minds and they didn't acknowledge me or say anything until the man who might have been the manager walked away and I asked the woman (who wasn't very approachable) if they were open. She said they were closing because they were going to have to restart their whole system. The electricity was on so I didn't really understand what she meant, I'm not convinced that was the real reason they were closing. At any rate I'll probably give them another try as my doctor's office is in the immediate vicinity. They should give me a discount or some coupons or something for the inconvenience though.