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February 2024 by Akil Virani
Creat customer service and very friendly staff. Highly recommend them if you need your car fixed.
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February 2024 by martas Curry
Customer service was second to none! Made me feel valued, kept me well-informed during my time of my car getting repairs completed, Bernard was another key person in taking statement, observing during his audit and making assessments as to what was needed. The communication between their representatives, the car rental place, Enterprise, and my insurance carrier, USAA, was very smooth. The car ride feels even better since I have gotten my vehicle back, and still no issues to report. Job well done, from customer service representatives, the auditor, as well as the mechanics! I thank you all so much!
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December 2023 by Alejandro Moreno
Great people, great work! Toyota certified replace center so I bring all my vehicles here if they need collision work.
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September 2023 by Cindy M.
These folks are a preferred supplier for my insurance company and they were close by. Had an appointment on a Monday for the estimate. A week later a still no estimate after a week of excuses. After reading the feedback here there is no chance these idiots are repairing my car. You have been warned.
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September 2023 by James D.
They informed us that it would take seven days to complete the repairs when we dropped off my car. They kept saying everything was on schedule, then all of a sudden said it would take another 9 days to fix. The lower covering was exactly the same as the one they had claimed they would replace, Surprised with a kinds of extra charges when picking it up. My rear bumper had been replaced but didn't fit right. Paint looked like a 3rd grader did it and rear spoiler was bent and poorly fitted. When we pointed out that trunk wasn't closing properly, they simply advised us to close it harder. A problem we didn't have before. Tried reaching out to management but they just ignore problems.
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September 2023 by Seth Goodwin
This place finished a repair on my truck that involved painting and blending a small area. The paint job was finished, however there was a paint run, plus while washing my vehicle, they completely ruined my paint job with tiny scratches. To repair the damage they caused, I had to pay for a paint correction at another place. I strongly advise you to take your business elsewhere; this place lacks the precision and attention required. If there is an issue, don't expect them to care besides replying to your review on how they are so sorry. Read the other 1 star reviews before making your decision to go here.
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September 2023 by Lori B.
Really shoddy work. My fiance took a car here. I could slide my finger through the crack on the hood, the seat was stained, and my emblem wasn't put back on the car. When I questioned the representative about all the problems, he said he hadn't looked at the car before calling to say it was ready. I requested to talk with a manager once I had dealt with all the back and forth. The manager was extremely intimidating and continuously interrupting me. I have never had to deal with so many managers behaving unprofessional. If you take it here be ready for problems. BEWARE.
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September 2023 by Larry R.
Just like Lamar's review this is our worst experience with a collision center. Our SUV had a minor repair, and was confused by the length of time it took and the lack of communication. When it was finally finished, was given a bill beyond the quote. When my partner called them out, the person in charge didn't care and tried to intimidate her. There's no reason for this behavior. Why bring it here when there are so many other options. If you don't want headaches, please take it somewhere else. 1 star only because 0 isn't possible.
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August 2023 by MO MO
I have been waiting some parts of my vehicle for 1 year and 5 months. I have been calling hundreds of time and they only say “You have to wait”. Let see in which year finally they will call me back to tell me they have the parts ?
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July 2023 by Sc OM
I have been waiting some parts of my vehicle for 1 year and 5 months. I have been calling hundreds of time and they only say “You have to wait”. Let see in which year finally they will call me back to tell me they have the parts ?
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June 2023 by Ju La
I was very pleased with the customer service and work from the Toyota of Irving collision repair staff. Amber was the person that scheduled my appointment to take in my car for repair. She was very nice and understanding with getting me scheduled to drop off my vehicle for repair. When I arrived I was helped by an employee by the name of Alec which directed me to the friendly receptionist Jennifer. They really helped me feel at ease. The made the entire process very easy. Within minutes of checking in I spoke to a gentleman by the name of Abimael who explained the process of what to expect and directed me to the person to whom would be handling my car repair process. Jesse was very detailed and kept me informed on the status of my car. The entire process was very fast and I was able to get my car fixed within a reasonable amount of time. All in all I highly recommend Toyota of Irving collision repair center to all everyone. Their customer service is amazing!!!!
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June 2023 by Amber Garvin
For starters, poor communication. Secondly, I received my car back with new scratches on the paint that they swear were already there. Secondly, my car came back with a broken mirror that I KNOW wasn’t broken. My advice is take pictures of EVERYTHING before you take your car here.
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May 2023 by Jimmy Medina
I was scheduled to drop off my car on May 9. I called to come in before my initial drop off because I found out I did not have rental car coverage on my policy. I spoke with Jesse. I was hoping coming in early we could get the ball rolling to have my car in the shop for as short a time as possible. Jesse understood this. He said everything should be done on May 23. Then he told me everything should be done by May 25 because they were waiting on a part. I called twice last week May 22-26 to check on the progress and my call was never returned. I called Monday May 29, I was told it would be probably until Thursday.I was really hoping this would be a smooth and pleasant experience and it has turned in to anything but. Communication was great at the beginning and has all but dropped off. I have now had a rental car for 20 days and counting. I now understand why so many people hate dealing with dealers and shops. Very frustrating.Services: Exhaust
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April 2023 by Gary Hetrick
My Toyota dealership recommend a different body shop. Howe, I wanted to take it to a shop with the Toyota name attached to it. I took my car to them in November. They said it would be a few weeks for a part to arrive. I checked back with them every three weeks. If I was even able to talk with anyone besides the person who answered the phone, I was given no answers. This went on for 6 months. The last two months I couldn't even get the manager to talk to me or give me a call back.Had to take my car to the shop my Toyota dealer had actually recommend. They got the parts in 3 days.I wouldn't recommend this shop.
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March 2023 by Teresa W.
I don't mind waiting for repairs, the issue is I picked up the car they painted the bumper silver in my car is gray, and they also somehow when they were fixing the bumper disconnected the horn! Now my horn doesn't work! Meaning I have to drive another hour back from Fort Worth to Irving to get them to fix the problem when they assured me everything was great! This is after having told me it would be ready 2 weeks ago, only to tell me that when they put it all together they realize they didn't add a piece and then they had to order it! So now I have my doubts as to whether or not the whole thing is even put together correctly! Very disappointed! Exhausted! Can't believe I have to drive back up there! I have missed too much work to have to go through this now!
