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April 2024 by Cougarmom Taylor
The workers there aren't very smart. Didn't know how to do a grease job. Were there 45min before they came to tell us that they didn't know what a grease job was..
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April 2024 by Vinay Nenwani
Waiting for 40 mins now, no movement at all. Can’t even get out of the line and there are multiple cars behind me
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April 2024 by parimal singh
The wait time is disastrous.Will take more than 90 minutes for the job.Drive only if you have plenty of time.
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March 2024 by Chinnapareddy Yampati
Worst service I have ever seen. There is no coordination between the store manager and their employees
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March 2024 by Suryanarayana Murthy Maganti
Generally, it was great but not anymore. Recently i went for state inspection and had to wait for 15 minutes on the line, thats fine. I got my time to enter into the bay and paid the fee for state inspection. I had to wait for 35 minutes to start inspection for my car, its really very bad , they uncessarily made me to wait after payment. Please visit them on Monday to Friday not on Saturdays and Sundays, they are lazy people.
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March 2024 by Chris McMullen
This an update on 3-22-24. I have never heard back from them about this situation. So when tell you its going to handled they are lying. They really dont even deserve one star.I went in for an oil change a few months ago. I had about $300.00 worth of service work done including rotating the tires. After some time my alignment was off and the front end was shaking when I would drive. I stopped in a tire shop by my house and that said the front tires had bubbles in them. They checked the psi and it was 89 on the front driver's side and 85 on the passenger side. When it's supposed to be 40. I just bought the tires in March and now there ruined. I've called twice and never have got a call back. Next step is small claims court. I've have a written statement from my tire guy. I tried to resolve this without going to court but they want to do it this way so here we go
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March 2024 by Lindsey Wallace
Joe was awesome and helped me out the other day! The whole crew was great honestly
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March 2024 by Ronke Oyekunle
I have always had a good experience here when I go. The emloyees are friendly and fast. They educate you as much as possible in the short time. If I ever need the their services again I will go. Oh and they have always made sure I got a discount!
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March 2024 by sakar aryal
The service is something I never complaint about this location. they work expectionally well. But the one thing that makes me give a 1 star rating is their WAIT TIME in the long Queue.I don't know how it's all being managed or what kinds of services they are doing for the owners. basically, this suppose to be quick Oil change stop for consumers. Now, it feels like we waiting minimum 2 hrs off our daily schedule for just an Oil Change. Very very disappointed. Been a customer of Valvoline since long years but this place finally makes me think before coming here. One suggestion , if there are other extreme services being provided inside the worshop, I recommend them to atleast designate the few shutters for quick or fast services. came here at 3.30 and it's 5 now !! wow!!
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March 2024 by Bruce Stringfellow
All four bays were occupied upon arrival — pulled in behind a car that was behind a car in the work bay (it was the shortest lane).30 minutes later, the car in front of me pulls into the work bay.40 minutes later, I pull in the work bay.10 minutes and I am on my way — with an inspection only (1 hr 20 mins)The folks seemed very friendly but there was no effort placed towards quick service. While there, I observed a number oil changes and they all took over 25 minutes — everything ran at a sorta lazy slow casual pace.My tech commented about the number of miles that I had on my car, and said he was surprised and made some besmirching comments because I had a 5-minute oil change reminder on my windshield.I have used 5-minute oil change for years and will continue to use them. With 5-minute, I am generally out in less than 10 minutes. Perhaps if the tech felt so compelled to talk down 5-minute, he should work harder to get his oil changes down to the advertised 15 minutes.Even though this Valvoline “Instant” Oil Change is convenient to work, I cannot spare the time in the future.If you are in a hurry, do not put yourself through an experience at this establishment.
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March 2024 by Morgan Hawkins
I was visiting from Oklahoma and needed an oil change and saw this place. They were super nice, bubbly and fast. Also, I paid less than I was expecting to pay which was nice. I will definitely come back here if I’m visiting again
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February 2024 by Bianca Patel
I have been here for over an hour and so far they have only seen 2 Cars within that hour. They are not fast at all, and they claim that people are here 10 to 15 minutes to do oil changes. I only came here due to the fact the Coppell one was out of my car's filter.
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February 2024 by Shiva Prasad A
Too slow service. Always have to wait in the line for min 30 mins. The wait time is always more and it's very frustrating….have been waiting in the line for 40mins to get the oil change done.
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February 2024 by S K M
A bit wait will be there during day time but the technician were very quick and talented
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February 2024 by rajdeep chakraborty
Was here for annual inspection. It’s a super busy place. Had to wait for an hour. But once you are in, it doesn’t take much time. The guys are fast.
