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February 2024 by robert jarvis sr.
I can only speak for my experience on this day. I have to give Visionworks a five star rating just a little bit of that day…I came in without an appointment was asked if I didn’t mind waiting a little I would possibly be able to get in if someone was late or didn’t show up, I started filling out the papers and sure enough I was able to get in and take the exam the assistant of the doctor did a couple of preliminary test and boom I was in the chair and it wasn’t long before Dr. Nguyen came in greeted me and extended his hand to shake and we got right to it and I must say this guy knew his stuff step-by-step you know when someone’s not sure about what you’re doing and there was none of that he made me feel real comfortable letting him do his work and with all of that he was very patient not skipping over letters quickly and not letting me be sure ,because you know one wrong decision when taking that vision test and your glasses aren’t going to be right ,but if I wasn’t sure he clicked back and forth as many times as I needed to and that’s something that doesn’t always happen, you’re made to feel rushed like hurry up get in get out but that didn’t happen and I left out of that room feeling comfortable that when I get my glasses that I was going to be seeing like a new man performing at my best potential because I would be seeing at my best potential through those lenses. Then I get over there in the eyewear side ?️ with Miss Paula bless her soul , sweetest lady and I got the same treatment from her, making sure that my glasses sitting on my face the way I was gonna wear them because the way that that I placed them was the way she was going to send them she said so be sure, and she gave me enough time. I wish I knew all of their names because all of them carry something special about them. I don’t know if they’ll be there next year but I’m sure going to go back and see as a matter of fact I’ll stop in when I’m in the mall Irving mall that is just to see if they’re in there to say hi!!! Thank you guys for a great experience. And oh yeah, nobody’s paying me anything to say these things this is true if it wasn’t believe me, I would say they might not print it but I’d say it whatever the truth is and again, I’ll say this was my experience at the visionworks in the Irving Mall, on Belt Line in Irving Texas!!!????
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February 2024 by Elizabeth Burns
Everyone is extremely friendly and helpful and so kind. They care about their patients. They go above and beyond to assist their customers
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January 2024 by carmelia godwin
I enjoyed my visit! I had old-fashioned customer assistance in a nice environment. They have nice frames with good prices.
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January 2024 by Wilfredo Beltrán
I'll go see since I need glasses for my daughter and then I'll tell you how it goes since it catches my attention because of the good comments.
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January 2024 by L’vee
First and foremost all your staff members are welcoming and respectful but Mrs. Zamora hands down has been the most respectful and supportive individual I've ever encountered the world of business & retail needs more people like her. She goes into detail about what all I need and what works best for my day to day needs. My eyes used to hurt so bad at work since I had to look at a computer screen all day and she advised me to get the lenses with blue block my migraines have disappeared since then. It just shows how AMAZING she is, and how she cares for her customers. Can't see myself going anywhere else for my contact and glasses needs.
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January 2024 by Peter T
Awesome service very attentive
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January 2024 by Miguel Baza
There is a courteous team
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January 2024 by Darlene Lafond
Very professional experience
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January 2024 by Claire Fynn
The staff we super friendly and pleasant. Erica took good care of me.
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January 2024 by Prakash Mijar
Waiting time is too much just for pickup of glasses
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November 2023 by Cedric Fenn
I had an great assistance from Mrs. Rachel, she made me understand the meaning of the material in my lenses and the differences between standard and premium. I already knew the insurance guidelines but she made me understand them more carefully. Rachel deserves an award for her great service at hand. She had customers leaving with a smile
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November 2023 by Kathy Clark
Arrived Irving Mall at 10:00am which is Visionworks posted opening hours online. Only to find out that Irving Mall main doors do not open until 11:00am??? Called Visionworks inside the mall and a lovely employee named ERIKA opened the Mall door to allow us enter and assisted me and my husband with our glasses. Kudos to ERIKA who provided a service over and beyond her normal work hours and routine!!!!At this day and age we truly appreciate ERIKA’s dedication to customer service with a smile!!! God Bless you Erika.
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November 2023 by Linda Harrison
Irving mall vision works did a great job of making my choice of new Eyewear pleasant. Rachel and Paula were so helpful. I will certainly return for my Eyewear needs as needed. Thanks ladies for your time and help.
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October 2023 by abril celeste Moreno
Literally the worst place , bad attention, bad customer service,my husband and I went to get our glasses and they put my prescription on both of our glasses
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October 2023 by Khurram Malik
Excellent service, Got my eye exam with $0 co-pay, got in, checked in, got my exam done and out of the clinic in about 15mins. Dr. Tim was very thorough performing the exam and explaining issues and solutions. My first time eye exam went extremely well, thanks to Visionworks, highly recommend this place to anyone with eye care needs.
