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February 2024 by Cherry
People are nice
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January 2024 by Pam Parks
Love the place, have used them for decades.
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January 2024 by ryan busch
I have only had 1 experience with Story Road Animal Hospital. I had to bring in a stray kitty that had been living in my garage that somehow was subject to some major trauma. They were able to get him in immediately and were very caring and attentive to him. Unfortunately it did not turn out the best for him but the staff was wonderful with his care.
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December 2023 by Jason Chatham
Was extremely pleased with the service and pricing. Staff was very friendly and seemed engaged with the care of our animal. We had a sick cat and came in at the last hour of the day and they went above and beyond to accommodate us. Dr Samuels, thank you for care and staying with Fiona. You, guys have earned a new family.
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December 2023 by Jerri T
I was forced to find a new vet clinic when the vet I had used for over 20 years retired and sold his practice. Story rd animal hospital came highly recommended by a close friend and I have been taking my pets here for a handful of years now. The vets themselves have been great, I have no complaints on them but I often wonder if the vets are aware of the frustration clients have to go through just to actually speak to anyone or get a response to either the app or phone. I dread each time I have to schedule anything because I feel as though the ones managing the phones and app don’t want to be bothered. I hate to have to put my pets through another change and to find a new vet but it seems that is what I may need to do.
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December 2023 by Derrest Soffar
Why does Story Road Animal Hospital gouge your cutomers when their pet(s) needs a prescription? Is it because you know pet owners are vulnerable and you can take advantage of them when their pet(s) issick?Here is an example: My dog was diagnosed with cancer today and needs pain medication.Story Road Animal Hospital charged me $37.00 for 7 pain pills.Costco, for the exact same medication charged me $35.00 for 21 pain pills.This isn't the first time I have paid over 3 times as much for medications for.my pets at Story Road Animal Hospital. I understand you may not be able to match Costco, Chewy or other retail pharmacies, but your prices are unreasonable.
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November 2023 by Kowboy 1982
Not the same as it use to be, we were clients for numerous years. The staff is rude over the phone and just doesn't seem the same. Will not return, would much rather go to Euless or Buena Vista.
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November 2023 by Christal Castellon
Have been a loyal customer for 3 years and I love the customer service and attention to myfur baby ❤️
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October 2023 by Shaina Willingham
There are 2 types of people in this world, the kind that should work with animals and the kind that shouldn’t. The Male vet probably shouldn’t. No hate, not for everyone. But he just does not know how to work with scared dogs.I was a vet tech for 2 years & watched vets work with SCARED/ timid/ aggressive/ defensive dogs and be able to build trust with the dog.This dude only freaked my dog out more. I have trained rescue dogs and dealt with working through their trauma for years. I got my newest baby 3 months ago, so he’s a work in progress, he’s young, scared, and defensive (tbh can’t blame him for how the vet acted). And instead of approaching the situation with ease little man in the back took one look at my dog and was scared of my dog right off the bat (he’s a pit) #unprofessional, not to mention every “idea” he had to calm my dog down was the exact opposite of what needed to be done.-Took my dog out of the room I was in (really?? Hes a rescue of 3 months… THATS your solution?)-put a muzzle on him (wouldn’t of been a problem if it wasn’t too big for him, don’t y’all know they only work if they fit??)- touched him for all of 2 seconds and decided he wasn’t going to see him without sedatives (crazy how my dog doesn’t like to be touched my strangers that don’t at least make a proper introduction ).Call me a Karen but my family takes their dogs there too & they have the exact same complaint. You’re the problem, not the dog. Period. Most mid vet experience of my life.Honorable mentions- there was 2 vet techs that were male that were pretty good with my dogs (tall dude and dude with long hair) appreciate you?.- the other dog of mine you saw today and was so sweet and well behaved was trained by me ( only me) & she was worse than he was when I got her. So instead of telling me my dog needs to see a behavioral specialist/ get professional training how about you work study up on how to deal with all behavior types and you’d be great ?- DOGS ARENT THE PROBLEM how you handle them is.
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August 2023 by Brenda Davis
This place was highly recommended by a close friend. However, when I called to inquire about services and explained what I needed for my pet, the woman who answered the phone all but told me to let my dog die. They lost a potential customer and I wouldn't recommend them to anyone who wants to fight for their fur baby's QOL.
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July 2023 by Gianna Miller
Took my dog to get spayed and they where absolutely wonderful. Also brought my another dog to get treatment done since he is a much older dog.
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July 2023 by Carolyn Sturge
I've been using them for 6 years and they've always been great listeners, caring, and affordable for my cats vet needs.
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March 2023 by Andrew Creitz
The I arrived to the appointment 15 minutes early to be considerate, and then I wasn’t seen until 45 minutes after my scheduled appointment time.20 minutes after I was supposed to be seen I asked if they had an approximate time that I would get my little kitten (who was terrified) seen by the vet and the lady just laughed and said, “Have you ever been the the doctor’s? You don’t get seen for a while after your appointment.”Not only was this a super tacky and unprofessional, but this is a horrible outlook. Representing the medical world, late and unprofessional should not be your goal—and should not be industry standard. It’s your standard, which is pathetic and you should honestly be ashamed and embarrassed.On a positive note: the vet and assistant were helpful and decent.
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March 2023 by Ramon Anthony
Great staff and outstanding service!!@
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January 2023 by Joan BVZ
I have been taking my 4-legged beast to Story Road for some time now, years. The staff are kind, thorough, and efficient. They have been taking care of my fur babies from beginning to end with some of them. I appreciate their wonderfulness.