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December 2023 by jeffrey lowery
Stop here today to take a shower. What a very big mistake this shower that I used number six was absolutely filthy. There was dirt on the floor there was shampoo or body wash all over the floor the walls. The sink look like they had never even touched it there was some hair from where somebody had shaved there was toothpaste on the mirror.
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December 2023 by Timothy Zipper
All of the negative reviews are true. I stopped in here quickly just to get some drinks and to grab a bagel to go. Took much longer than it should have because nobody here wants to work. Didn't even get my bagel because the employees for Einstein Bros are out back getting high.Time to ship all The Californians back to their state.
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November 2023 by sean coleman
Stopped here to get diesel and asked for a cash advance, which their system let's you do, at the pump. Went inside and was told, very rudely, that I wasn't getting a cash advance. I used to stop here all the time because of the food option close by. I'll go across the interstate to Loves from now on and pay the .02 cents extra for fuel there.
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August 2023 by david gordon
Crooks. Most items are not priced. I asked for pricing on a small bag of ‘chili spiced Lima beans’. I was told $1.99. I said ok, I’ll take them. The same Hispanic woman at the register said that’s $2.50 with tax. A 25+% sales tax! Crooks. I let her keep the snack. Where’s the law?DON’T come here!
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August 2023 by Allen Tiffany
Pumps don't tell you that you have to pay inside. Spent several minutes trying to figure out what was wrong before I finally went in. No one at the counter at first, but within a minute a lady showed up and was polite and fast and I prepaid for gas. Went back to my car, to fill up. The pump was moving at about half the speed as a normal pump, so had to stand there a long time just to put $15 of gas in the tank. So I decided to wash the windows...but they don't have any window squeegees. Bathroom was fine. Functional, but won't stop here again.
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August 2023 by Melissa
If there was any possible way to give negative stars I would. Pilot why is it ever single pilot location I've been to since being out on the road is ridiculously nasty and dirty? You're employee's are extremely lazy. So at this one site located at 101 L R Campbell Rd Italy Texas 76651 the cashier didn't greet anybody who came in. Not a problem we get busy it happens. Myself I had to use the ladies room. Oh boy it's always an adventure. Four of the stall were out of order. Leaving 3 open. Two of which had fecal matter all over them. So in reality there was one stall. Said stall had toilet paper and trash all over the floor. Not sure if it would had been cleaner to pee outside. Go to wash my hands no soap and the sinks had food....in them? Maybe someone got sick. Left the restroom to be delighted in hearing the complaints of the crew. One girl kept saying how she wasn't even supposed to work. The other girl (both Caucasian females) whom was wearing a black shirt, Grey sweat pants. With the name James stitched on the shirt. Keep cusing and wanting to know and I quote "why the F#$% do two people needed ten days off?" Could careless there were children and customers in the store. She was also sitting down. Then proceeded to tell the other girl that she can go ahead and sit down since Ann or Anna wasn't there. The store inside and out was incredibly dirty. In the parking lot there were two huge jugs of pee someone had left. I understand customer service and especially how tiring and upsetting gas station or convince store can be. As myself had actually been a store manager of a few gas stations or convince store locations for many years. But if we set a standard with the employee's and hold them accountable. I'm sure you'd probably have a lot happier customers.Sincerely an extremely unsatisfied customerP.s But if you would like to check into this the time frame was 6:19pm on 7-15-2023
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August 2023 by Claudia V
The law is simple – retail spaces like restaurants – must provide toilet facilities to customers, patrons, and visitors at all hours of operation unless the establishment meets one of the two exceptions listed.
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June 2023 by Len Bealer
If you're a trucker don't waste your time here if you want a shower or restroom. This place is pig stye. Showers are out of order all the time. Restrooms are absolutely filthy & the counter help is extremely lacking. Bottom line go to the Love's
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June 2023 by Anthony Doggett
3 stalls for all the truckers and other people to use. No good help. State troopers sitting and following trucks from the entrance to the fuel island to give them grief and hassle. Worst pilot I've ever been to. Will never stop again.
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April 2023 by K M
Let’s pictures speak and showers r down.Never again
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April 2023 by NewLife N
Descent.My experience with the exception of someone walking into the shower to clean it while I was in it.Aside from that the truck stop experience was a good one.
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April 2023 by Katlyn
Young cashier was only interested in talking with her friends. Bathrooms were dirty, hand soap barely got your hands cleaned, paper towels sucked. Chicken place inside store.. employee was rude and refused to serve 3 people. Store needed swept and mopped as well. And as of April 1, 2023 they will start charging truckers for parking!
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March 2023 by Scott Baker
Lots of options, nice parking lot, even and only a couple of minor holes, no moon craters. Friendly staff, very quiet, and clean environment. April 1st you have to pay for certain spots and will not be able to use your pilot points to reserve a spot. Just a warning.
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March 2023 by Allan Meehan
Here is a problem, as a truck driver you CANNOT get a shower till 8 am. This is B.S.. Drivers work around the clock and have to plan for their days and Pilot is becoming a hard factor to plan for. ??????
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March 2023 by drake bizzell (drakedrag74)
The station itself was barely passable. The bathroom was completely in disrepair when I went. Prices were well over what I expected. Overall not a great experience.
