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July 2023 by Chris D
Co-op scam artists still trying to hang onto their monopoly. I have been with this electric service for around 15 years due to not being allowed to choose the electric company in which I would like to do business. Should be illegal in the great state of Texas. I would highly advise not to move where this company reigns. Electric bills will double overnight. Stay far away.
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June 2023 by Bryan Basse
Just got my first bill.... This is Asinine!!! $70 in fees on top of there Crazy per kWh rate! (.14) This should be illegal. We need Power to Choose!
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June 2023 by Elaine S
We are forced to use Hilco. No other option where we live. We didn't use to have issues BUT as of the past year or so our bills have DOUBLED. So because of the high bills $350-500 at times I have had to try and somehow budget how to pay this all on top of everything else. We have always communicated with them and have sometimes had to ask them if they can extend ours a couple days for payday to pay the full amount. We have always paid when we said we would. Well we called them today, probably our 3rd time needing to push it out literally 2 days and they told us we can't do that anymore. You can see our payment history, yet you're so greedy, you can't wait two extra days for the other half of our payment. We are trying to keep our head above water just like most people. Maybe people could pay their bills on time and in full if they weren't so HIGH. Its ridiculous. I hope the day comes where we can choose who we use. I'm sure this complaint will be looked over like they all are. Be better, We are all trying to pay our bills...
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May 2023 by Katie Jackson
We recently setup a new Hilco account and our bill seemed to be incorrect. Mark from Itasca offered to meet us at the property and go through it with us. Moreover, he even drove by last night and this morning to check if any lights were set to automatically turn on and off. He went above and beyond!
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April 2023 by Kellie Thompson
Being new to the area, Carrie has went above and beyond to get us set up. Prices are explained in detail and she has walked me thru every step needed!! Thank you!!!!!
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April 2023 by tiffany williams
Called to speak with someone, our electric was off and the bill was paid. The representative we spoke with was Lacy. Lacy, was very condescending & rude the entire phone call. On a positive note they did get the electric turned back on quickly after our not so lovely phone call.
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February 2023 by Valerie Criner, Texas Realtor
My only power company choice. Been with them 3 years now. So far so good.
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January 2023 by Deontay Hampton
This light company is the worst! This is like being bound to a life or death contract. Oncor is so much better with a variety of options to choose from. You NEVER know what your bill will be. The fees vary depending on the robbery this company commits. Someone needs to really close this company. The owners should be ashamed of this disgraceful company. You give your customers no choices or good customer service. All while charging an arm and leg. Deposits whenever you want to this is by far the worst. I am about to pay on or a few thousand to be rid of this foolery.
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October 2022 by Crystal Tipton
Hilco has always been on time when we have had a power issue. The field technician are polite, efficient and take care not to damage property. We have never had an issue with anyone at Hilco. Thanks so much for great service.
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August 2022 by Sarah Anderson
So happy.. the guys that came out walked all the way to a far box and repaired it because it was too muddy to drive, then helped me with the house breaker. Awesome
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August 2022 by Exo VK
This is the worst Electric company ever! They're the only provider, in the area monopolizing the market with extremely high rates lately. We've been living on our home since 2016, and all of sudden we're using almost 3600 to 3700 KW; which is more than 1000 kw from previous years and having $500 to $700 monthly electric bills, at a fluctuating PCRF rate of 14cent per KW. This is insane! Nothing has changed in our home, and half of the time no one is even here. So, I am trying to figure out where is all of the additional usage coming from. But of course, they can't tell you that... SMH. This company is a joke, and profiting greatly off of hard working people.
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August 2022 by Dustin Shue
They are not very good cuz we have been waiting for them to come inspect our new electrical system that they required us to upgrade to because we just got new central air system installed and it pushes to much power so now we are sitting in texas heat for over a month with no air. And its all because they will not come do there job and inspect the new installed electrical system. We have been waiting for them for 2 weeks and they have not come yet.
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August 2022 by Amanda Hill
What they are charging customers should be ILLEGAL!!! How can a light bill, when conserving energy in the heat of summer, be more than a mortgage payment?! Outrageous!! And because it’s a coop we aren’t even able to shop for a better option. We are just stuck paying for the mistakes of the state and government that have failed us with astronomical pcrf charges.FED UP!!!Maybe it’s time to petition or protest outside of their facilities!!!!!!
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July 2022 by zach smith
This electric company is the worst company I have ever had to deal with! They cut us off without giving any kind of notice and made us pay $100 security deposit and a $50 turn off and a $50 turn back on amount. They give no leniency with your power and our Bill is never under $200 a month. I really wish our area would cut them out and make it to where we can have our own company service our electric. Because trust me we would not have this service. Oh and your deposit will be outrageous!!!! Even with good credit. They are definitely a money hungry company!
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November 2021 by Betsy Dreier
We called for a power outage tonight to find out your awesome crew was already on our road looking for the problem. What a great Co-op we are part of. Bless you guys.
