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January 2024 by Sean Miller
Purchased a used truck from another dealer, took it in for some damaged driveline issues i was having, and even though I was not their original customer, they still went out of their way to help.Communication was great, and Service was excellent.Chris kept me in the loop on repairs that needed done, and overall satisfaction with repair made was excellent. Will continue to have truck serviced at jacksboro Ford anytime I'm in the area.
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January 2024 by Angel Angel
My sister took her car around six months ago to get spark plugs replaced. The car continued to have the same issue. They told us they did replace the spark plugs but it needed new motor. Well the car was park for six months in our driveway one day after hearing bad stories from this place I checked the spark plugs and surprise surprise they were has bad they can be. I think this place is up to no good be careful. Note they try to charge my sister 6k to replace a good motor. They did charge 250$ for the “spark plugs replacement”.
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November 2023 by Robert Ostrander
Today my passenger door came open while driving as the latch wasn’t working properly. I went and met with the service manager Chris Lowther who did an excellent job getting us in and getting us a ride home. Then called shortly thereafter and said it was fixed and returned my vehicle to my house. That is the best experience I’ve had with a service department.
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November 2023 by Kenric LeBlanc
This is the best experience I've ever had buying a vehicle. David was very helpful and friendly and I never felt pressured. His manager and the Finance guy were great as well.
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September 2023 by Jesse Blackmon
My experience with Four Stars Service in Jacksboro may very well be the best experience I have had in service not only through dealerships but automotive service in general. Not only did they deliver as promised but it was well communicated thoroughly through the entire process regarding time, cost, etc. On top of all this, they were able to work around some repairs to keep me on the road for a much needed trip with my truck. Excellent service and they will be my go to place going forward without hesitation.
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September 2023 by Jonathan Beverly
Great sales and finance experience at Four Stars Ford. They should update the name to 5 Star. With us living over 3 hours away, most business was handled via text or over the phone. We came and saw the vehicle on Saturday and fell in love. Had no issues using outside financing. Customer support was so great, they even delivered the vehicle to us so that we didn’t have to make the extra drive. Would definitely come back and do business again. No hassle, no back and forward, no sitting in dealership for hours. If this is the experience you want, give them a visit. Thanks again David for an awesome experience.
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September 2023 by Toni Hailey
Though I did purchase a used a car that undoubtedly needed to be serviced before the sale…The care and service after the sale have remained top notch! They came picked the car up, took it for service, and left me a car to use since my new one immediately needed to be serviced. Keegan (sales) has kept me updated, and the service department, I assume are working to get me back to the car I did purchase as soon as possible.
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September 2023 by Dusty Mitchell
I am truly thankful they were able to work on our truck in short notice. To finally get my trucks oil leak stopped. This was the 4th try. 3 of which another place did and failed. The ford dealer in Independence Kansas said they fixed our leak. They replaced parts however in doing so they damaged more parts. that in turn caused a worse oil leek than we had to begin with. So thankful for the guys here at this shop. For doing so much work in a timely fashion. That and going above and beyond to check the first place work and take pictures of all their damage the other place did. Let me just say these guys here don't lie to you nor treat a woman as gullible and just try to get money. They treat you like they would want to be treated. To be honest the way these guys worked on my truck and fixed so much work i would highly recommend this auto shop for all your auto needs even if just a oil change or actual repair work. I promise they will take good care of you. Thank ya'll so very much. We appreciate all you did for us. Dusty and Darrin Mitchell.
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September 2023 by Diana Abrams
Great experience purchasing my Bronco. It is the only Ford dealership I’ll go to now. It was a fast and honest process. Ryan was my salesman and he had an awesome General Manager that worked great together as a team to give me an awesome buying experience. The least painful process I ever experienced when getting a car, which is why I’ll only go here from here on out. Highly recommend.
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September 2023 by Kristin Mask
I've got a 20 year old 6.0 diesel, tends to have issues every few months. They've done a great job at fitting me in and helping me solve the problems.*update - we've started using a local mechanic for our trucks. The Ford House kinda gave up on my 6.0, which is fair. New guy figured her out for pennies on the dollar, now she's running great. Going for 500k miles!
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September 2023 by Daniel McBride
Chris McBride was our salesman. What a great young man! ? He is honest and very interested in making sure that Betty De Long (92yrs young) got into the right car for her needs.He even delivered the car himself on his day off. Thank you Chris you've earned my business. , and Betty just loves car.Pastor Dan McBride, Morningside Baptist Church.
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July 2023 by Jennifer Shrago
Floyd Goatcher, the General Manager, delivered a seamless experience from start to finish. My new car was delivered to my home. He took the time to walk me through the wonderful features of the Mustang Mach-E.The sales team was very friendly and knowledgeable.I would highly recommend Four Stars Ford if you are looking to lease or purchase a new or used car.
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July 2023 by Jeff Roach
I highly recommend this dealership! Working with our salesman, David Wilson was a pleasure. He is an outstanding salesman and Rebecca also was extremely helpful with financing. If you're looking for a vehicle, check out Four Stars Ford! They are exceptional.
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June 2023 by Lilly Anne
Dave Wilson was super friendly and easy to work with! Easiest car purchase of my life. I’ll definitely be back when it’s time for my next vehicle, especially since they work with D&M Leasing so I’m not limited to what they have on the lot at the time!
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June 2023 by Jeremy Bocanegra
Ryan at four stars ford helped with making my purchase super easy. It wasn't a back and forth straight to the best price on my mustang and best trade value for our trade in. Drove in from out of town 4 hrs and was in and out in 10 min and back on the road.
