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December 2023 by Daniel Wilson
Austin Bank has been a great partner for my businesses! Jaclyn Tyler is Fantastic to work with
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March 2023 by ROJELIO ALONZO
I love y'all
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February 2023 by Ferlin Blood
The only Saturday banking is at one drive-thru in town and it doesn't open till 9:00 and closes at 12:00 noon. Fraud department is located overseas and only stops you from making charges when you would like to and allows criminals to access your account and card and then want you to wait 2 weeks to get a new card. They do offer to send it to you sooner if you're willing to pay $60 to mail a card to you that weighs a few grams.
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June 2022 by Jeff Smith
Unable to cancel stolen credit card. my wife’s purse was stolen so we called to cancel our credit card, we reached a number for Austin Bank, we got some lady in a foreign country and she said she could not access our information. She said call back on Tuesday, Monday is a holiday and report your card is stolen. I guess Austin Bank isn’t concerned if all my money is drained out of my account.We had several other credit cards, that were stolen as well and we were able to cancel all of them quickly and easily. It was only Austin Bank that doesn’t think it’s important to cancel stolen credit cards.
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March 2020 by Minty Napalm
They don't help you when you need it. I needed to overdraft money to afford my medication but the most they could give me was $40 which didn't pay for any of my medication and one was an inhaler for my asthma. When my husband gets paid we will be switching banks.
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June 2019 by Margie Evans
Always get friendly professional service here.
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April 2019 by Bruce Evand
Every time I deal with the Austin Bank employees I am so glad to be a customer of this bank
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January 2019 by James Hall
Austin bank is a terrible bank. They block my debit card every month when my cell phone bill is blocked due to fraud detection and then I cannot get it unblocked until someone is at this bank so Monday to Friday only during business hours when it's not a holiday. If you want to have access to your money this is not the bank for you
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November 2018 by sreylen ly
Good service friendly and treat you like family
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May 2017 by Anastasia Wilford
Everyone here treats you like family.
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February 2017 by Farhad Azad
We have recently moved to Jacksonville from Dallas. Since here is no Wells Fargo in Jacksonville, we decided to open a new account. Everyone recommend Austin Bank so we went in. Jentrie Tarrant helped us to setup our new checking account and we would like to thank her, because she made everything very smooth and enjoyable.
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October 2011 by Terunda Montgomery
The best place to bank in East Texas
