Car Rental in Jacksonville, TX

“Called this morning to confirm a car pick up this afternoon. Put on hold long enough that I hung up. Called back three times with no answer. They have been open for more than an hour. Surprised they are still in business. (Originally left two star rating in morning)That was in the morning. That afternoon I dropped my car at the collision repair center, which is located next door to Enterprise. Talking to collision rep, I learned that this Enterprise store has one employee. This young lady answers the phone, checks customers in and out, checks cars in and out, cleans cars inside and out and gases up the cars. By herself.When I walked next door to pick up my rental, she was poised, professional and very proficient. She took a phone call and worked with a customer that had questions about Apple Play, not missing a beat entering my data. She even got a couple laughs out of me and a waiting customer. Car was spotless inside and out and full of gas. Five Stars are for the service I received. Wish I could leave Two Stars for the owners of this store. I would bet to guess the reason the phone wasn't answered in the morning was because she was cleaning my car spotless and filling it with gas. If Enterprise doesn't move this hard worker up the ladder, another business will.”