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December 2023 by Richard B. M.
I bought a problem with this company. Ok here it goes as it did. I bought a problem with this company. I purchased a machine from them. It was a laptop. The first laptop had issues with the function keys not working. Also the plug that goes into the laptop was unplugging all the time. I sent it back. Then I got the second lap top and the Microsoft license was not activated and The function keys didn't work again. Now I am on the 3erd laptop and the bios battery was dead. I decided to change the battery on my own. DO YOU WANT TO GO THROUGH THIS?
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August 2023 by L M
This is my second purchased and satisfied all the way around so far. Great customer assistance even with a last minute change the item was received in a matter of days with some nice upgrades! Thanks so much! again! I hope you all continue to do well.
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August 2023 by Pam W.
Would not recommend.. I ordered an Acer laptop around first of July, never received took 2 weeks of fighting with them to get a replacement and guess what replacement hasn't arrived. Contacted ebay to get my money back and they have denied a refund. So my last resort is paypal, then my bank and then well we will where else will need to go. This is beyond ridiculous. DO NOT BUY FROM THIS COMPANY
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August 2023 by K. L. Arias
The PC is perfect for my needs. However the 5 stars are for the excellent customer service Jennifer Rosales provided. Initially the Windows product key would not work and after multiple emails, which she answered promptly, she was able to get the correct one and I was able to get Windows activated. at no time did she ignore me or try to say I was doing something wrong. She investigated until a solution was found. Refurbished computers are all over the internet and the only thing that differentiates one from another is the after the sale satisfaction. I'm satisfied immensely.
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July 2023 by LaVenia B.
hp chromebook said it was a touchscreen its not and the mouse doesn't work.
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July 2023 by Susan Blair
Wow! I will never go any other place for my computers! Discount Computer Depot is the best. I bought my laptop from them, and then my daughter in Florida needed one and I surprised her with a laptop and she was thrilled.My cousin heard me talk about this company and how great they were and how they took the calls and handled any concerns so she bought 2 laptops, one for herself and one for her son.Now, my neighbor asked me to get one for her from this company and Cody Q, technical representative found a great one for her also.If you are looking for a computer and want to work with a company that stands behind what they sell, then Discount Computer Depot is the one to call and don't forget to ask for Cody Q. :)
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July 2023 by Mark Spangler
Bought a refurbished computer from here. Came fast, well packed. Perfect looking. Works great. My login got deleted somehow. 1.5 hrs online with Microsoft got nowhere. 10 mins on live chat with Cody Q and I was fixed up. We got disconnected and he followed up twice to make sure I was good. Best customer service I have had for IT ever.
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July 2023 by Marc W.
Not a happy customer. Ordered a computer package on Tuesday, and by Friday had not heard anything about item being shipped. They had received the funds at the time I ordered. Called late Friday afternoon, and was then informed that they did not have the item and said they were refunding my money. No email, no phone call, nothing. Still have not received refund. I guess hopefully by Monday. Would not of known had I not called them to check up on order. Not good business practices. They new for 4 days that they did not have the computer I had ordered and did not contact me. Now I am having to look elsewhere for a computer with a week of wasted time. I will NOT deal with this company ever again.
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June 2023 by James J Fox
I was pleasantly surprised to have both bought and work with customer support on a Dell desktop computer. For an outstanding quality refurbished computer and customer service they are a 10 star. Thanks to all and a special mention to Timothy Lang.
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June 2023 by Martin Walker
These guys are great. I had a problem with the first computer I ordered, contacted customer service and they immediately exchanged it for another unit. The replacement arrived quickly, and it it perfect, same as new as far as I can determine. I would certainly do business with this company again.
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May 2023 by C Mill
So, I completed a Buy It Now on eBay for a small, refurbished, Windows 2-in-1. However, the next day I received a message through eBay from a Discount Computers Depot rep named Zach White explaining that the item was out of stock. I freaked out a little and replied with a demand for my money back. But, Zach White then called me and left me a voice mail (I was headed into work) explaining that he was offering me a better (faster processor and larger touch screen 2-in-1) for the exact same price. After listening to the message and noting how professional and calm Zach stayed with me throughout the next half hour or so that it took me to calm down and realize what a good deal I was being offered, I accepted.I received the computer really quickly and I can't tell that it is a refurbished unit. Looks and functions like brand new. Discount Computer Depot really seems to care about what people are experiencing when they spend money for electronics over the internet and Zach is a star professional and they better be looking to promote him and shoot him some bonuses or something. --Don't loose that guy, he's making your company trustworthy-- I am a supervisor at my office and if I had one like Zach, he would be the one guy I would trust to carry the day.Thanks for putting up with me Zach. I appreciate you man!R,Chad
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May 2023 by Kayla Ray
I was doing some online shopping for new laptops for myself and my daughter and ended up ordering from this store. I got a call around 11:30 AM today from Zack White telling me that they were out of stock of laptops that I purchased. Normally in situations like this, the store will refund you your money and cancel the order or at least that’s been my experience in the past from other vendors but was surprised to find out that they were upgrading my purchase and doing so free of charge. I haven’t received my laptops yet, but so far I am very impressed by this stores customer service. I am very pleased to find out that they are not canceling my order but in fact, we are getting a upgrade. I’ll look forward to doing more business with them in the future, thanks Zack!
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May 2023 by Lloyd C
Discount Computer Depot has gone beyond the normal to deliver an excellent computer at a very reasonable price. Mr. ******************** a representative of the company personally called to inform me that the original computer I order would not be available because of an accident at the warehouse. He offered a free upgrade to a better computer at the price of the one I ordered. I agreed, and computer arrived on time. I had a slight problem on my part not knowing about the **** USB dongle, and contacted the company. Within minutes, it was explained to me and the computer was up and operating flawlessly.Discount Computer Depot and it's employees care that their customers are happy with their purchases and appear to make things right even at their expense. I can say I am impressed and will make them my go to company in the future.
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April 2023 by Vincent Barraza
Pretty good operation, especially if you are tech savvy and can work on some of the refurbished PC issues that pop up. Only issues I have had so far have been incredibly cheap SSDs used/shipped with refurbed PCs which tend to crash and leave the system unusable. I just swap them out with something new from a better manufacturer and have had no issues.My latest order they were out of stock so gave me a slightly better PC than originally ordered, but worked out fine for me. Thanks to tech Zach White for reaching out promptly via email and phone to let me know of the stock issue.
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March 2023 by Mel T
I am glad I have found a good resource of obtaining a computer and I am happy with it. Packing and shipping is excellent. Customer service is outstanding and even though the computer is reconditioned, you can't tell the difference as everything looks brand new, inside the cabinet as well as the outside. You don't get full operating instructions but at least you know what to do, beforehand. I hooked it up to a large screen monitor and looks fantastic.
