-
February 2024 by James Crawford
Jasmine was such a big help. She told me everything step by step and how much it will be up front. If you ever going to Verizon in Jacksonville, look for her.
-
January 2024 by Esmeralda Reyes
Never ever ever go here !!! Save yourself the time ! They never pick up the phone and you will get transferred to the call center where you will talk to a machine. I have spent hours and hours on different dates at the store only for my bill to be wrong. I was told I would be paying pennies a month for a new iPhone 15 and now I pay $25 a month for it. My bill is over $100 a month because of this for only one phone!! I traded in my old phone which was in perfect condition andtold I would get a $800 credit for it which apparently was a total lie. These are the people I talked to Mike, Wren, and Evert. I was told by Wren that Mike the manager would fix my credit issue and it’s been almost two months without fixing. When I finally was able to reach a live person at the call center, they told me they could not fix it because this store is a Victra store not a direct Verizon store. So if you want to spend hours at the store and not have any assistance from customer service go ahead.
-
December 2023 by Anne Silva
Omar and Erica provide excelent customer service. Answered my questions. Very helpful.
-
December 2023 by Tim Y
My sales associate, Jasmine, was awesome! I got a great deal on everything I bought! She made it an incredibly easy to get through all of the experience from purchasing to set up! I called her manager to make sure that she was awesome and she got recognized locally at by her manager at the store as well! Thank you Jasmine!!
-
December 2023 by paula chavez
Evert was absolutely amazing, he went above and beyond to make sure I understood the entire process. He made it so understandable and easy.
-
December 2023 by Mary Monkress
Great store Friendly, helpful, knowledgeable employees. Always take good care of my phone needs.
-
December 2023 by Christina Marshall
Overall, the customer service was phenomenal! I highly recommend this store! Early Christmas presents!
-
November 2023 by Amber Wilson
Mike was super helpful with getting me the accessories I was looking for and the best deal on the phone I wanted, hands down best service I've had at any Verizon store.
-
November 2023 by Keith Mcanally
Great place helpful employees wonderful customer service very recommended
-
October 2023 by S
The staff is very friendly and knowledgeable. They also do their best to work with you to get the best plan/phone that will serve your needs.
-
October 2023 by Joni Wallace
Very knowledgeable. Got right to the point and explained exactly what the issue was. Mike was extremely helpful and professional.
-
October 2023 by April Cochran
Good people works with you and great phones.
-
July 2023 by Lafane Battles Jr.
Erica exceeded my expectations. My new iPhone was synced with my old one and I was out in a flash. She also took the time to sync my watch with the new iPhone as well.
-
May 2023 by Megan Sanders
If I could give zero stars I would. Always extremely slow and I’ve always been patient. We went in to pay our bill and replace a phone. They had an offer going for Mother’s Day for a free watch with said phone and the employee wasn’t even going to tell us about it. When we brought it up they acted like it was an major issue to have to click a couple buttons to order it. It’s been several weeks now and when we went in to see if it had come yet, since it had been awhile, and the employee had NOT EVEN ORDERED IT. Now they are trying to charge us for THEIR EMPLOYEES MISTAKE.
-
May 2023 by Jennifer Kliebert
Need more like her an how well she helped us. She was working alone an did awesome at it
