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March 2024 by Stephanie Lain Hengy
I'm not sure what has occurred with management or staff at this location, but it has steadily declined in the last 6 months and more recently service has just gone out the window. Today the staff at the drive thru lane were short and even though they aren't busy, you wait at the drive thru speaker for 5 minutes before they would take your order. In my case, I placed a mobile order. I placed it 15 minutes before I arrived at the restaurant and it is still not ready. I've been sitting in the mobile order parking spot, after driving thru and 3 other cars have driven thru, but my order is still waiting? It's been almost 30 mins since I placed the order now.Officially 26 minutes from the order being received by the restaurant in the mobile app to receiving the order. In the past, I'd place the order and drive thru 10 minutes later, and the order handed to me at the window. Not anymore. It makes me not want to use the mobile app at all, and really, just go somewhere else.
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March 2024 by victor ibanez
Always good service. Taking advantage of bringing the Appel salad and chicken
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February 2024 by Karen Roach
Love the manager(the cool dude with the blue hair) so attentive, caring and
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January 2024 by Shane Aycock
Without a doubt, the worst restaurant in Jacksonville Texas. I have been a General Manager of many fast food restaurants and I know when staff is stealing. The staff would ask guest what they want and then repeat it through a headset to the manager running drive-thru. The manager would give her a total and she would tell the guest and take the money. No food was on the screen inside the back area by the line except for those laying with debit card. The front counter person would first ask how you are paying before taking your order. This is 100% stealing funds from the restaurant.The food we got was completely incorrect and we didn't even get all of what we ordered.I strongly urge everyone who wants to eat at this Wendy's to rethink that decision. Horrible service, poor food quality and dirty lobby.DO NOT EAT AT WENDY'S IN JACKSONVILLE TEXAS.HORRIBLE FOOD, HORRIBLE SERVICE AND, I BELIEVE, THEFT OF MONEY BY EMPLOYEES!*DISTRICT MANAGER*I strongly suggest you immediately investigate this particular restaurant. If you need new management, let me know lol. I'm available to get the restaurant to running as it should and to increase your profit margin (if it's even turning a profit)Good luck
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December 2023 by Hailey Arriola
If I didn’t have to leave a star I wouldn’t but any way the manager a lady with dark hair working tonight I guess was mad cause I had ordered 7 biggie bags with burgers and 1 biggie bag burger with bacon and 1 biggie bag with the chicken blt well I was missing 2 of the nuggets that go with it I sent my nephew to the door but it was locked I then told him to go to the window she got very nasty and rude to a 13 year old and so I went through the drive through and say at the window and she kept ignoring us and finally she opened the window I told her I understood she is having a long night she then said I KNOW YOUR NOT MISSING ANY NUGGETS AND SHE SAID I HAD TO LEAVE THE FACILITY I told her I was and told her she could have the bags back I never even left the parking lot I’m trying to understand why she even has a job at this point and I’m pretty sure. I’m not the first to complain on her
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December 2023 by Scott Martin
Horrible burger. Ordered a #1. Cook had to come in from outside to make burger. Asked for no onions. Burger had onion on it and one pice of lettuce, one butt of a tomato, and one end of a pickle slice. Bread rubbery, meat thin. Worst burger I’ve had from here.
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September 2023 by Peter Dutcher
Food was good but the soda machine was not mixing the drinks right. Everything tasted like soda water.
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August 2023 by Kayla Dolan
Love the food everytime I come here. Sadly today the chicken in the $5 for 5 was extremely dry and hard on bothe the chicken sandwhich and nuggets. Seems like it wasn't fresh to the point that I couldn't eat half my meal.I usually never complain but it was sad to see one of my favorite places to eat give me this experience.
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August 2023 by Jonathan Burgess
The food was just okay today. My bun was stale but my iced tea was good and cold. Still a favorite for me and the kids.Kid-friendliness: Their chicken nuggets are preferred by my daughters over the competition. They offer a self serve soda machine with seemingly endless options. It is a big hit with the kids.
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August 2023 by annabelle leigh burgess
Absolutely wonderful atmosphere, very comfortable place for kids and adults. Staff is very kind and friendly. I admire the wide variety of drinks that you can get and I love that there are free refills.
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August 2023 by Annabelle Burgess
The staff is very kind, and the food is fantastic. The atmosphere of it all is very comfortable for anyone. I love going here.
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July 2023 by Leah Wallace
Food is great. Service was excellent. The store was spotless.
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July 2023 by Maximilian Martin
2023-07-09I stopped at this Wendy's for an after-lunch dessert. The staffer recommended the strawberry Frosty, so I chose the medium size. Not bad at all :) If I'm ever in Jacksonville again, I'll certainly stop by this location.
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July 2023 by Jarrod Lott
Just left here they were in such a rush to get my order they messed up all 4 meals I ordered and then rushing to get my money just to make me pull into a parking spot with no other customers behind me the whole time.Train your employees better or fire the whole crew and start over with better training. 7/6/23 at 7:20pm
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June 2023 by Zak Tooly
It was a classic Wendy's food experience, but the staff went above and beyond.They were super friendly and chatty and all around professionals. Will bring my little girls there again anytime for a fun lunch.
