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September 2025 by Sabrena St Clergy
i’m from out of town and I had to open up an account here at this local date for a loan on a home. I was a little apprehensive because it is a small town bank and they do things differently. But I have to say that they really have gone above and beyond to help me get things done when I’m used to doing things a certain way they’ve helped me get things done. The phone customer service just when I call sometimes is not always great on the customer service part but when I call specifically to ask for certain people, it’s fantasticEthel and Kathy and Caroline and Grace. They’re all super amazing women they’ve all just gone above and beyond they’ve all done a great job and they have made me think differently about the small town bank.
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February 2025 by Ethel Ingram
The only problem I've had is reaching the drive- thru . The main bank doesn't give the extension number to the drive thru
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February 2024 by Tho Nguyen
Customer service is a joke. Spends most of the time condescending you and telling you that “well in my personal experience” when I told them that I was having app problems. And when told to come see them and I told that I don’t have the time to come in “well we close at 5 on Fridays so”. Yes and my schedule is 830am to 9pm. I Tried to be as polite as possible when speaking to the customer service agent but they very much had the attitude of “well it seems like a poor person problem”. Take the people’s advice and bank else where. They’ve gone downhill since switching over to being first state.
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December 2023 by Diane Cummings
Morgan, Ethel, Allison and Kathy are the most helpful, thoughtful and "go above and beyond" smiling bankers we have ever encountered!!!
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March 2023 by Donna Harris
I opened a checking account with cory he was awesome very informed, you rock first national.
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November 2022 by Patrick Cleveland
If I couod do 0 stars I would. Do not bank here. Absolutely a joke of a bank. Doors locked in the middle of the day like it's gonna get robbed. Forget the people who want new bank accounts. Called after told them their doors were locked and nothing but back talk. Absurdity. Do not use this bank. Least professionalism I've ever had.
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October 2021 by Brenda Sanderson
I feel so lucky to have found FNB of Jasper.I live 5 hours away, and I don't care how far I go, I will never change banks. These wonderful people go above and beyond for their customers. Best customer service there is. You don't have to live close to to receive the best banking experience you can get.
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April 2020 by John Martin
I Have Used Fnb From The Day It Opened. I Was In Parts Sales Across The Street At Neches Chevrolet. On Day One I Opened An Account That Was 1964-65.
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October 2019 by Teri LaFaye The Pistol Poet TM
My husband and I have been with this bank since 1996. The staff is courteous and knowledgable. I would highly recommend them!
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June 2019 by Teri LaFaye Pistol Poet TM
My husband and I have been with this bank since 1996. The staff is courteous and knowledgable. I would highly recommend them!
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May 2019 by Dylan Kinchen
I've been banking with fnb jasper since 2011, and I cant think of 1 time I have had any issues with them!
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February 2018 by John A. Letney
Hometown banking convenience or they know you by your first name. A refreshing change from large global financial institutions Who are trying to sell you their credit cards.
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January 2018 by Jean Kornegay Boyd
Really friendly nice people enjoy doing business with them. Thank you Woodville Branch.
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August 2013 by L'Oreal Humphrey
I went in with a check from a mulit million dollar company that is National - they said it was written wrong? SO - take and put a hold on it. Then there was a check that had my spouse on it. They said we had to have joint accounts to get it? No he just has to sign it over to me. The only think I could think of was that I was a women although that seem to be all that work there. Do not go here - I went to Compass without any problems. Yes they put holds on the large checks which I expected. I have been banking for 25 years. My spouse and I were shocked.
