Mobile Phone Accessories in Jasper, TX

“it was a great experience, Brookelyn was amazing at customer service and trying to help every way she could to make us happy! we are very satisfied with our purchase \\u0026 help from her! thanks again!”

“? Exceptional Service from Bree

- Bree was incredibly helpful throughout our visit.
- She ensured everything was taken care of for us, including all the exchanges and clarifying our options. We had to return two iPads and two smart watches because we didn’t know the total costs associated with these purchases. I think Caleb just saw money signs when seeing us walk in and thought we would just pay for this all and not care about all the fees and costs. I would come back to this store for service only if Bree is there and I can work with her again.
- Her attentiveness made our experience smooth and pain free
- Caleb seemed more focused on his Pokémon card delivery than assisting us. We said we were happy for him for getting the delivery that he had been waiting on and although we weren’t really in a hurry, it did seem as though he was more interested in looking at his cards, than finishing our transactions, which took a long time. I didn’t like the fact that I felt like we weren’t fully informed about all the promotions and all the costs associated with those promotions
- He attempted to upsell us on various products without informing us about promotions or costs.
- When we returned To just check and make sure that all the money has been returned back to our cards and everything was finished , he misrepresented the situation to other employees as we were walking inside the store , claiming he had informed us about all fees and costs(check the cameras in your store if you really want the whole situation ) he most certainly did not. And he kept talking about how much commission he was going to make which is fine whatever but that’s not very professional in my opinion.
- Bree deserves recognition for her excellent customer service skills.
- Her professionalism contrasts sharply with Caleb's lack of focus.

- Bree should definitely receive a raise for her amazing work!

Despite the hiccup with Caleb, Bree's outstanding service made our visit worthwhile. Thank you, Bree, for your dedication! ?”

“The ladies at this location were amazing and so helpful!!! 20 times better than any cricket store I've been to. They need to send these ladies to train the DeRidder and Leesville stores!!”