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April 2025 by Regina Cunningham
Not professional and disrespectful.
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August 2024 by Paula Hunter
Stunningly rude. They lost my future business.
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June 2024 by Tichina Pickens
If you’re looking for a quote and to pay for insurance only.. this is your place. They will happily take your money. If you’re looking for support and direction directly after an accident I would look elsewhere. Like most, My mother has been with Timberlake for years and has spent thousands of dollars annually. I am overall displeased with the service provided by Timberlake. It seems when you need them most they are no where to be found. I would look elsewhere for your insurance needs. Anyone can take your money. It takes a special person to understand what it’s like to be in your shoes after an accident and genuinely want to help you. Accidents are difficult and a helpful agent can make the process smooth.
Amy, was very unpleasant and unhelpful when my mother called for assistance. Amy didn’t ask if my mother was hurt or if she needed assistance filing a claim. Amy was insensitive and down right rude.
Most people don’t understand the claims process and calling your agent is usually your first thought after an accident. Timberlake, I hope you invest money and time into training your employees on empathy, respect, and urgency.
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September 2023 by Leona Miller
Want call you back
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December 2022 by carolyn mcclelland
Nice people and great and Quick service
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December 2022 by Cheryl Brumley
The ladies at Timberlake are so professional and knowledgeable about you insurance questions and concerns.
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December 2021 by Luis Ceja
Jasper Texas to Tennessee fast way to get there
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December 2020 by franchesca gipson
Great customer service and timely reasonable quotes
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December 2020 by 19Eleven71
I waited in the car
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December 2019 by Melissa Young
Leann was awesome to deal with
