Brookshire's is a full-service supermarket chain established in 1928 and based in Tyler, Texas, with over 100 locations across Texas, Louisiana, and Arkansas. The stores focus on providing excellent customer service, quality meats that are hand-cut in store daily, fresh produce, and full-service deli and bakeries. Customers generally appreciate the friendly and helpful staff, with many praising employees like Ethan Maxwell for going above and beyond to assist and showing professionalism. The management, especially in some locations, is highly regarded, with comments highlighting a positive environment created by leaders like Tom. However, experiences at Brookshire's can vary. Some customers have faced issues such as being refused service at the deli or encountering difficulties with cash back requests at checkout, with one noting a recent problem when requesting smaller cash denominations. Despite these incidents, staff members are typically described as friendly, helpful, and attentive. The store environment is often crowded and small, which can make shopping challenging, especially with limited space for carts. The store offers an app that helps create shopping lists and access deals, although some find its sorting options limited. Overall, Brookshire's is valued for its quality products, dedicated staff, and community-oriented service, although occasional service inconsistencies and store layout issues are noted.
Love this store. Their 5$ daily plates are awesome and staff very friendly and helpful.
August 2025
Everything was in stock that was on my list. Store associates were kind and helpful. We will definitely shop here the next time we are nearby.
July 2025
Everything about visiting our local grocery store is normally great. But today, we were refused service from a young woman in the deli. Thankfully, another staff stepped up and assisted us.
