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October 2023 by Rafael S.
Bad experiences here.Rush time I needed to be fast without breaking any law But Sam's policies aren't avtual about asking physical and electronic ID.Toooo badSome time I can be flexible but sometimes it what it is.Good services is not to give all what customer wants Bu it's a great experience in this case I just came for a pants.I decided to take a wine botle and a package of dry fruits. But in this moment all my I'd was electronic They didn't accept for a wine a bottle and I'm I good looking moren than 30th Does the law say that You lost 35$ from your pocket and a bad experiences of almost 10 people waiting in the line. Watching our discussion Does texas liquor law says that must be I. Physical???? To check my ID Tell me
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September 2023 by SAM MAKAR
I love Sam’s club very clean and organized I can find anything need it easy and good customer service plus nice stuff
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September 2023 by Ashley S.
This is one of the worst Sams clubs I have ever been too they left $300 worth of groceries out in the texas heat and went to do someone else groceries until I yelled. The other guy forgot to give me my pull ups I had to call inside. Another time the guy forgot half of my groceries and made me come back to get them and now the last straw I sat for 40 minutes my pickup time was 2 to 3 pm my groceries are not done they haven't even shopped for them the guy wants me to wait another hour. I'm canceling my membership
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May 2023 by Nataly M.
The store itself is amazing and customer service is A1 but the little cafe shop needs some ranchhhhhhhh !!! What kinda pizza place doesn't have ranch? But other then that it's all right.
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January 2023 by Kevin Ian Cua Go
The Club Manager Melissa Ware Stafford is nice. Friendly and helpful.
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January 2023 by Yvonne S.
Pick up order placed the night before for between 12-1pm. Still not ready and it is 1:45 pm. Went to the store only to be told they are way behind with their pickup due to being short handled. This isn't the first time for them. It seems as If they are often short handed. Sam's no longer care about their customers. It is all about increasing their profit. I am up for renewal 1/19, think I will pass on being s member for over 30 years.Ya'll NEED TO HIRE MORE PEOPLE!
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October 2022 by GiGi Jen Hernandez
Good location. Had just about all the items I was needing except for one that I couldn’t find and couldn’t find any staff available to take me to the aisle that item would possibly be at. On the Sam’s Club app it showed that they item was in stock but I did not find it in an aisle in the grocery sections. Members Mark Mango Slices is what I was unable to find not get any staff employees to assist me. I have never had an issue before since doing my shopping at this specific location.
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October 2022 by Tami W.
I needed some help today with obtaining a copy of a receipt. BERET was so helpful and went above and beyond to get me the information I needed! I can't thank her enough for the "Can do" attitude & obviously the store empowering their employees to take care of their customers. THANK YOU BERET!!
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August 2022 by GEORGE ARAGON
This is very nice ?
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July 2022 by Bobby Newman
Only on person at door to leave. Food line is long and they don’t have any help. Lots of employees standing around but no one goes to help
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June 2022 by Kristal V.
We had a grocery pickup scheduled for 6-7pm...we arrived at 6:15 and waited 45 min before our order came out. It was one box of trail mix When we asked the guy delivering he said the times are assigned by the computer but that doesn't mean your order will be ready between those hours...you have to wait til the text or email comes in. We are used to shopping at H‑E‑B and Target where the time slot you choose for pickup is the time slot you are able to pick up. The system here is not ideal so be prepared to wait.
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June 2022 by Taylor B.
they NEVERRRRRRRRRR answer the phone man. NEVER. it's so frustrating, like why even have the phones lol
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March 2022 by Delila H.
This Sam's club is always friendly. I can't say enough about the Scan and Go app... something that Costco doesn't have. I can always find what I'm looking for. The bakery is staff is helpful. My only complaint is that the cafe needs help, needs to be open until designated time, needs to have pretzels---my husbands fave. ----this is the only reason we drive out of our way to for it the Sam's on Bellaire. Overall, I'd recommend.
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March 2022 by Linda Toups
customer service was so helpful and store was well stocked
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March 2022 by Toy Gee
great place to shop.and get a snack
