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November 2023 by David Kennedy
This team in Justin, Texas goes beyond the scope of work to take care of their customers, especially this one. Chris and his team are 5 star rock stars, who always look out for their customers, by being fair and upfront on what is happening with your particular vehicle. I recommend anyone to have their vehicle serviced at this great location.Service: Air conditioning
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October 2023 by Jim C.
I am new in town and was looking for a new place to get my oil changed. Had a good vibe in them handling my old '04 GMC
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October 2023 by Merlynn Stewart
I always go to FinishLine, Justin for my oil changes every 3000 miles, just like clock work and never had an issue. Went this morning at 9:30 and was told it would be 30 minutes. The manager then informed me the last guy who changed my oil, who is no longer there stripped the plug on my oil pan and forced it on crooked. FinishLine admitted this! They have been making callssince 9:30 trying to find a new metal plug or something and have it recalibrated.Got here at 9:30 and now it’s 2:48!!Thankful the plug didn’t come out and I didn’t lose any oil due to this fiasco!!3:09 - just ordered another part from O’Reilly!!4:00 - Just got home!!FYI: The DM showed up and was extremely rude! I told him I hope they never put anyone through this again. He said sometimes they have to order parts. I said your manager ordered parts 4 different times and they were all the wrong part. Each time he told me it would be about 30 more minutes and I was there for 6 hours for an oil change! He said “well we made it right, didn’t we”! He then said it wasn’t their fault, it was a previous employee’s fault! He told me I was upset because I was there all day! This man and company needs to be reevaluated and take a sensitivity class. However, I believe it’s his personality.TOTAL VICTIM SHAMING BY DM and STORE MANGER!! Mentally and CruellyDegraded.
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October 2023 by Keith
I wasn't going to leave a review until I reviewed my statements and saw the comment about waiving diagnostic fees from what other shops had done. There was also the comment about following up work that I had done. While I'm not a mechanic, I can do the basics myself and understand the workings.One of the reasons that I took my truck in was it was overheating and to get the coolant flushed. I was told there was rust and that it needed the radiator replaced. At that time I asked about the water pump as well and was told it didn't look like it needed it. The cost to replace the radiator was going to be something like $700 so I decided to do it myself. I also ended up changing the radiator hoses and the thermostat. The thermostat is the ONLY area I made a mistake as I thought I remembered having to apply gasket maker in addition to the paper gasket.Even after Finishline flushed the radiator, block, did a flow test, and changed the thermostat, I continued to having overheating problems. I finally decided to have another shop look at it and immediately they saw a leak at the water pump housing and the timing chain cover. They pulled it apart and sure enough the water pump was bad. Multiple times I went back to Finishline and suggested this to only be told it wasn't the water pump. It wasn't that there was air in the system, bad thermostat, raditator, but rather the water pump that I'd suggested initially. You weren't having to fix problems after me, but another shop had to fix what you failed to recognize and kept charging all these other services for.The other issue I had was what appeared to be a rough idle after another shop changed my transmission. This is where you noted that you wouldn't waive the diagnostic fee any longer for fixing what another shop did. I took it to you because the transmission shop said the engine wasn't running right and was missing. The transmission shop had changed the plugs and it turned out they were given the wrong plugs which you changed. I picked up the truck and it was still running rough. I pointed this out and you wanted to charge another diagnostic fee. I stated that the initial issue hadn't been corrected and I didn't feel that was right. This is the diagnostic fee that I asked to be waived, not the overheating issue. I later pulled the plugs again and they had no anti-seize on them. Basic mechanics. So yes, you were following up on what another shop did. However, that being said. If you didn't fix the issue the first time, why should I keep paying diagnostic fees? I also paid a lot of money to get the A/C fixed in the truck so it's not like I wasn't paying anything to your shop to work on the truck.In summary, you blamed the customer for your inability to find an overheating issue and wanted to keep charging diagnostic fees to fix an issue you deemed was caused by another shop that you couldn't fix the first time. Another shop fixed what you failed and I figured out the idle issue myself.I saw the Facebook post from someone in Justin upset over transmission job you did and heard people making fun of you while I was at your shop. I defended the shop and I was wrong! I wouldn't recommend your shop to change a tire! My advise to anyone considering Finishline is to run out the door as fast as you can. Look beyond the reviews and try to find comments on forums and Facebook about the shops you're interested in.
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September 2023 by Sara Carpenter
Do not recommend. They have a tendency to fire hardworking employees (that they weren’t paying appropriately anyways) simply because they expressed concerns over working conditions, which is illegal. Can’t be trusted as an honest establishment if that’s how they treat their people.Editing to answer to the response below -Yes, I do understand operations needing to continue. But I also understand wrongful termination, which is what it was. Management was never told of other interviews. It would be hard to do that with management not being around often.Best of luck to you.
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September 2023 by Keith H
I wasn't going to leave a review until I reviewed my statements and saw the comment about waiving diagnostic fees from what other shops had done. There was also the comment about following up work that I had done. While I'm not a mechanic, I can do the basics myself and understand the workings.One of the reasons that I took my truck in was it was overheating and to get the coolant flushed. I was told there was rust and that it needed the radiator replaced. At that time I asked about the water pump as well and was told it didn't look like it needed it. The cost to replace the radiator was going to be something like $700 so I decided to do it myself. I also ended up changing the radiator hoses and the thermostat. The thermostat is the ONLY area I made a mistake as I thought I remembered having to apply gasket maker in addition to the paper gasket.Even after Finishline flushed the radiator, block, did a flow test, and changed the thermostat, I continued to having overheating problems. I finally decided to have another shop look at it and immediately they saw a leak at the water pump housing and the timing chain cover. They pulled it apart and sure enough the water pump was bad. Multiple times I went back to Finishline and suggested this to only be told it wasn't the water pump. It wasn't that there was air in the system, bad thermostat, raditator, but rather the water pump that I'd suggested initially. You weren't having to fix problems after me, but another shop had to fix what you failed to recognize and kept charging all these other services for.The other issue I had was what appeared to be a rough idle after another shop changed my transmission. This is where you noted that you wouldn't waive the diagnostic fee any longer for fixing what another shop did. I took it to you because the transmission shop said the engine wasn't running right and was missing. The transmission shop had changed the plugs and it turned out they were given the wrong plugs which you changed. I picked up the truck and it was still running rough. I pointed this out and you wanted to charge another diagnostic fee. I stated that the initial issue hadn't been corrected and I didn't feel that was right. This is the diagnostic fee that I asked to be waived, not the overheating issue. I later pulled the plugs again and they had no anti-seize on them. Basic mechanics. So yes, you were following up on what another shop did. However, that being said. If you didn't fix the issue the first time, why should I keep paying diagnostic fees? I also paid a lot of money to get the A/C fixed in the truck so it's not like I wasn't paying anything to your shop to work on the truck.In summary, you blamed the customer for your inability to find an overheating issue and wanted to keep charging diagnostic fees to fix an issue you deemed was caused by another shop that you couldn't fix the first time. Another shop fixed what you failed and I figured out the idle issue myself.I saw the Facebook post from someone in Justin upset over transmission job you did and heard people making fun of you while I was at your shop. I defended the shop and I was wrong! I wouldn't recommend your shop to change a tire! My advise to anyone considering Finishline is to run out the door as fast as you can. Look beyond the reviews and try to find comments on forums and Facebook about the shops you're interested in.
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August 2023 by Austin Wirl
Had a appointment for a oil change and was out in about 15 min. Tech left the tablet in the engine but luckily it didn’t damage anything and he grabbed it before we left. Brought my own oil in and the price was pretty reasonable.
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July 2023 by Tyler Delamare
I showed up at 145, we were done and paying by 210. The whole staff are very friendly, and efficient. They had toys for my 4 year old to play with so that made it even easier! Paw patrol and an oil change. We’ll be back!
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July 2023 by D. Park
These guys took great care of me last time I went in for inspection. Fast and friendly, going back for my other car! Thanks guys!
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July 2023 by Kurt Jeffrey
They are fantastic! I have taken our cars there many time and am always very pleased with the service, work and communication I get. I will always take our cars there.Service: Brakes
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July 2023 by Rick Moody
Fast, friendly and efficient. This is a fantastic shop and I am so thankful they are located right here in justin
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July 2023 by Mickey Grames
Courteous, friendly, efficient and very understanding while I struggled to get the password for my insurance . High recommend their many services.
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June 2023 by Veri Elid
Needed a quick simple repair and they got the job done in less then a day. Easy to talk to easy to work with. Great people.Charged 2 hours for a 30 minute job so careful with your wallet.
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June 2023 by Vinod K.
Very Good service. I went to Finish line for Oil change and Vehicle Inspection . It's finished on time.
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May 2023 by Madelyn Abeyta
My experience was great! I was able to set an appointment over the phone for an oil change and once I arrived I was helped immediately and the man that helped was very kind. It was the cheapest oil change I could find around where I live. They even sent a text with the inspection overview.
