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May 2024 by Nancy Galvan
As a loyal customer, I will not be financing through this company ever again. So unprofessional, they kept overwhelming me with so many calls just desperate for the payment before it’s due. Just finished paying off my son’s switch and was charged more after being 2 days late. That’s not customer service. I will go to a better financing company that does value and appreciate their customers and not harass them everyday with calls and emails. Again, as a loyal customer, as stated in your email, I shouldn’t have to go through that. That’s not customer service. Will not be also recommending this establishment to anyone else. You don’t even deserve this one star.
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May 2024 by Josh Marco
Trying to call and make a payment and they’re not answering the phone
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December 2023 by erika Trev
The only person who helps at the mason location in Katy TX is Cody other manager is rude and we almost walked out and told them to pick up stuff still have a loaner we are paying the amount for our steal fridge we chose that delivery guys broke same day and the loaner is a small white fridge no one has recompense or lowered the payment no one knows about our steal fridge or what happened to it it's been over 3 months but sure cry for a payment our card took half a payment after we told them 3 times to take it off card and then we still paid full payment because they didn't know what happened to that half payment either I would not recommend any family or friends horrible experience and the way those guys act in that location need classes on how to treat customers it's because of customers they have jobs Cody is the only one kind and helpful
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December 2023 by Kimberly Spohn
Been calling for 2 days now and no one answers the phone. Not even customer service number
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September 2023 by David Jacko
Everything went well at the store the 2 times I went there. I was told since they were extremely busy on Wednesday that it would be " Friday Morning" which means before 11am. 11am passed, so I called and asked. The man on the phone was talking to me like I was STUPID or a KID. I am 48 year old grown man that has dealt with Aaron's since I was in the military. All I said was " when are they planning on be at my address". He rudely said between 11am and 3pm. I said ok, and why was I told in the morning. He kept being rude about it. He also NEVER apologized for been told morning. I had to tell him to stop talking over me and told him I was told morning before 11am.Not sure what his problem is but AARONS needs to teach him how to listen and NOT SPEAK over the customer because that is disrespectful and rude. I miss when the Asian man was there. TRY AT ALL COST TO NOT SPEAK WITH THIS DISRESPECTFUL and RUDE MAN.
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September 2023 by Keaton Davis
Bad Business All Together How are you open but the door is locked.Been waiting outside for 30 minutes and I’m knocking on the door and seeing employees in building and no one has gotten up. SMH
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August 2023 by Kandis Aucoin
I’ve used Aaron’s in Oklahoma, Louisiana and now Texas. It’s ALWAYS a pleasant experience. The manager helping me at this location was picking on me about my last name (it’s Cajun) because it’s hard to pronounce and that helped to ease my social anxiety a bit. I got a nice laptop and I’m happy with the purchase and the experience.
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July 2023 by Maha Badwan
Great customer service!
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July 2023 by Terry Wallace
Always helpful staff
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April 2023 by Katy Texas
Probably the dumbest people I’ve ever met ! Please do not believe the reviews ! They will harass you every month ! And I do mean every month ! So unprofessional and ill mannered . DO NOT DO BUSINESS WITH THEM ! They have very very very fake reviews ! So do not believe this “good reviews” if you read the entire reviews you will start to see this is not a good business !
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March 2023 by Felicia Haggans
Not quality furniture- Would not recommend
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March 2023 by Nana Badwan
Great customer service!
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February 2023 by Raymond Guerrero
It is okay, But the quality of the furniture is not good. If you are going to pay that kind of money you might as well go somewhere where the furniture is good. Because the furniture is not cheap. They charge you the same price as a big Furniture store.
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September 2022 by Mclinda Porter
Don’t care to lease to black peoples and on top of that they lie on others
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July 2022 by Cristina N. Wagner
Helpful and makes it enjoyable
