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February 2024 by Megan Tseng
My battery was not good under cold weather. I ordered new battery online then drove to store. Larry, a very nice and knowledgeable staff, replaced the battery for me in 15 mins. Great service!
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February 2024 by El Nakai
I had called the store to put a battery on hold that they showed having from online.I went there to get a battery thinking I’d be able to use a tool or two to swap out the old one. If not I’d have to buy a few that I didn’t want to buy last min and didn’t have the money for at that moment. Well come to find out they actually had a cart that not only had tools but other nice things to help out someone working on their car with something they just bought.I was able to do a custom upgrade from the factory battery and install it with a new tie down they had in store.Both Logan & Daniel were both helpful in anything I needed and had even offered to help install the battery, I was appreciative and said they didn’t need to do extra; since I had a tool cart and it was a custom upgrade.Overall I have made this my Parts house and will be coming back!
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February 2024 by Taha Raja
Easy fast service good facility in Katy for quick way to get parts
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January 2024 by Adam S.
Advance auto parts is my go to place for car batteries. They're never busy. I can pull right up and the guy will come out with his cart. He'll clean the terminals, test the battery and give me the best discount he can on a new battery. You can easily be in and out in 20 minutes. Advance auto parts used to have their own battery brand, but they recently switched to Sears DieHard. I've never had a problem with any of the batteries I've purchased from advance auto parts. I have used this location for at least the past 20 years. The only bad thing I can say, is that if you're expecting to go back to the same location and have them pull up a receipt from four years ago on your previous battery, then it's not going to happen. Not that big a deal though. Take a photo of the receipt with your phone and save it somewhere for warranty purposes. Highly recommended.
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January 2024 by Fred Groulx
Friendly staff, very helpful
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December 2023 by Creative Systems
Great customer service thanks Andy!
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December 2023 by Joel Merlin
This store is such a failure. After multiple attempts to give them my business, they have shown incompetence at most every level.I've purchased many times from this store, giving second chance after second chance. I'm just trying to DIY a lot of things and I cannot even get competent customer service or speak with anyone who seems trained up, intelligent, and customer focused.This place is terrible. So many long faces from customers just rolling their eyes like, "hey buddy, we know how you feel.".The district office needs to evaluate the competence and customer service quality at this store.This last experience was to pick up an online order which the system said was available. Of course it's ok it wasn't in stock when I got there, but the local team was in the dark on what to do.The manager actually told me "cool", when I told him I need some documentation of a returned charge of 60$ or so.This local manager sure doesn't make AAP corporate "cool".This store is FUBAR.Of course, the obligatory Reputation Management system will kick in with a disingenuous response. That's ok too. It just shows that AAP has the lowest ratings for local competitors for a reason... THEY DON"T CARE.
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October 2023 by John Swieca
This is my favorite Auto Parts Store as compared to Auto Zone and O'Reily. The staff is most helpful and I love how they can look up your prior purchases, even if you don't have a receipt. I brought a battery back there that was dead on my last visit and because they had a record of my purchase, I had it replaced for free saving me around $200.00!
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October 2023 by mark glover
I probably should have gotten a salesperson name. But great service from the minute i walked through the door. Walked me through everything that I needed worthwhile going.
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September 2023 by Honest B.
Larry went above and beyond to help me. He is knowledgeable and replaced my battery for my vehicle. He picked the best windshield wipers and they worked great that day during a major downpour on the freeway. Great friendly service and I will continue to do business with Advanced Auto Parts. Thank you
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August 2023 by Lisa Wang
I’ve been buying car parts from here for many years, but was very disappointed with my recent experience. I needed to check if my car needed a battery replacement but the manager refused to help me with this service (even though the staff was willing to) because he thinks that I won’t buy a car battery from this store as a potential replacement. I’m extremely frustrated with this experience, and would not recommend this place anymore.
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May 2023 by David Null
They man who greeted me at the door, Chris, was very helpful in getting my part i came in for. He questioned where I was going to install it, and came outside to see if it was the right part. I told him the location that a youtube video had shown it to be, and the video was actually correct. He was right about the part needed, and i was wrong. Back to Advance Auto Parts in the morning to correct my mistake!
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December 2022 by lindajean giraudin
I bought cheap wiper blades that the staff installed (thank you, gentlemen!) The very next day I turned the wipers on and they somehow crossed breaking the blade mount. 2 weeks later it did the same thing, so I got "sold up", paying $4 to upgrade to a more substantial mount...always with professionalism and courtesy!
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December 2022 by Do Rei (Dr82)
Surprised how expensive. But staff were helpful.
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November 2022 by Travis Faul
Needed a new battery and the door was locked at 7:50 even though the hours posted say they are open until 8:00.
