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September 2025 by Juan Pablo Taboada
I was the only person in the bank, no one else in line and it took 20min to get a check cashed.
2 tellers looking over each others shoulders as they clicked away at a computer…how is this efficient banking?
Y’all need to step up the customer service part of banking game.
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September 2025 by Michele Chambers
Perception is everything and lately my perception is this branch is in no hurry to provide great customer service. It took 10 minutes to deposit 5 checks in the drive through because my teller had to get the manager to approve my deposit because it's over her limit. And while I'm waiting for that to happen I'm watching another employee play with her white out tape. Our company switched to Amegy from Wells Fargo so we could get better, more personalized customer service but something has changed in the last couple of months and I'm about to recommend we start doing the majority of our banking with our other bank account at Regions.
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August 2025 by Robert Sammon
Really disappointed in my experience with this bank branch. I would suggest never doing business here.
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June 2025 by Marsha Moreno
So slow !!! 30 minutes in the drive thru!!!
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August 2024 by Melanie Clark
Worst bank ever. I got a sense that I was discriminated against when trying to open a business account the other day. I had an appointment which I scheduled online and when I made it to the appointment, a younger lady assisted. I was asked nothing of my business or my documents when I arrived, rather I was asked for over 15 minutes to give a reason I wanted to open an account there. When I questioned it, I was told that the bank was a more "conservative" bank and that they needed to make sure it was a good fit for us both. When i asked what would disqualify me from opening an account, I was then told ironically there aren't disqualifications "per se". They never saw one document validating my company because apparently that wasn't initial criteria and having an appointment didn't matter. I spoke with a supervisor solely to discuss the experience because of course I didn't actually open an account with them. I was met with apologies and even told I could try another branch. lol Opened a business account at a bank in Cinco Ranch within 2 days. The experience screamed racism and discrimination which I'm sure they'd deny. But the no longer minority 'Minority' population should absolutely never go here. Your money isn't as green.
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January 2024 by Riannon Banks
Michael and Erica are gems. Truly go out their way to help their customers.
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January 2021 by Faith Swanson
They are always super slow and are never open. Worst bank choice
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August 2019 by jose andrade
Everybody is so nice.but Erika is an Angel on that location..
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December 2018 by Cory M
Don't go to these guys if you want a vehicle loan. They screwed mine up and 6 months after paying it off I still can't get my title.
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July 2018 by T 22
This place is a joke my husband makes 4000 a week and when he opened a account it took two and half weeks to get debit card . When he deposited first check it to took four-5 days to go thru . Save your time and choose another bank !!
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April 2018 by Lisa Jensen
Fantastic customer service every time I've visited and called.
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May 2017 by WAYNE MALONE
Great bank
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January 2017 by Adam Funk
This is the best small town bank ever. The employees all know me and my family by name and we don't even go in all that often.
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December 2016 by jack weems
Always great service with friendly attitude and smiles
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July 2016 by Isidro De Nova
Promto estare. En este lugar gracias
