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November 2023 by Alejandra Olivares
I was there in and out they were super helpful in the trade in process, and it was amazing when i basically paid nothing for my new phone.
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September 2023 by Ellen Wu
I lost my SIM card after an overseas trip. The young lady helped promptly to introduce and install a new e-card for me. She was very friendly and informative the whole time. I am very happy with her service
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August 2023 by Charice Richardson
The personnel at this location is Amazing! Malik, Sami & John were knowledgeable, quick, personable and such a delight to work with and talk to while they attended to my needs for my device. I recommend Everyone to go to this location for wonderful experience!Thanks gentlemen for being you! I really appreciate You!
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July 2023 by Amanda Beatty
This is the best location by far! Malik has always helped me out anytime I have to go in to the store. They're fast, efficient and friendly.
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July 2023 by Jose Garza
These guys sold me a new iPhone with a case and screen protector. Supposedly I have a lifetime warranty on it. I went to get it replaced, and they said I didn’t purchase the case and screen protector from them because the receipt was not in the account. Stay away from these scammers!
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July 2023 by Kevin Thomas
I’ve been to a lot of cellphone stores and none of them have the customer service that this AT&T does. Sami went above and beyond to explain and answer any questions that we had. It’s often hard to trust people in this day and age but the people at this store have integrity that’s lacking in this generation. You have a customer for life sir.
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June 2023 by Mary Mitchem
10/10 service. Sammi helped my mother and I out with setting up our new lines (phones and watch) that we had been having issues with for a while. He also helped us with backing up an app which I know isn't part of his role so we really appreciated it.Super patient and knowledgeable! Had a great experience
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May 2023 by Eddie Dog
Sami and Ivan were so nice. I will be back here soon for later questions regarding adding new lines to my account. I wish every single experience was with them. We had a wonderful conversation and they were very personable! Someone give them a raise!!
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April 2023 by Rasha Taha
Look for Sami he is amazing, competent knows what he is doing and such a sincere kid! He is still a university students but he can help better than a representative on a phone!
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April 2023 by Ahmad Hamdalla
This store is top notch. The manager, Ana, and all the members of the team are top notch. I remember walking in vividly because no other place holds the door open for their customers like Ana did for me. Ana and I conversed for a few minutes, while she was trying to figure out what the issue were with my phone. I ended up getting a new phone out of Ana’s recommendation and I truly think it was worth it. I cannot express how much i enjoyed the time i had over there. If you guys need any assistance in any ANY cellular services or issues, stop by here!!! You will not regret it. Again thanks guys!
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April 2023 by Esa Mohammed
First of all, I've been an AT&T customer for a couple of years now since we switched services from our old carrier, and I've been familiar with this location since I've attended Tompkins High School across the street. I came in with an small data issue and Sami did an amazing job assisting me, from the beginning to end, making sure no problems existed the moment I walked out the door, I would totally recommend you come and see him if any issues.
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April 2023 by Veronica Acevedo
Let me start by saying that I live in the Spring area. I've had not so good experience at the stores close to my home. Thankfully my sister in law had told me about this store in Katy that was close to her home. I decided to visit this location and I am very thankful I did. The staff were very welcoming and knowledgeable. The customer service was great, and I ended up switching my provider from Verizon to AT&T. Ana was very attentive and explained the process of how easy it was going to be to keep the same number that I have had for many years. My family and I were able to save money especially during this time of difficulty.
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April 2023 by Catherine Kaniu
Ana and Sami were amazing, very patient and knowledgeable. I had an issue been to other stores with no luck until I came to this store. They did not stop till I was sorted out.
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April 2023 by Deals togo
We had trouble both with our modem and our AT&T phone. Everyone was helpful but Sami was incredibly helpful. Very patient and thorough to help us fix all the problems as well as set up a service call.
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April 2023 by Sama Mando
Beyond AMAZING customer service!! The employees were so kind and helpful in answering all the questions I had, especially Sami and Malik. They helped me pick the phone that was most suitable for me and the process was super smooth and quick with them helping me. Had a wonderful experience!
