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July 2024 by Marie LeCourt
With a huge sigh of relief, I say ‘THANK YOU CARLOS’!!! My purse, containing my wallet and phone were stolen today. Carlos helped me disable the stolen phone, activate a new phone and then took the time to transfer all my data from my iPad to my new phone!! It isn’t often that an employee provides this type of customer service and I certainly appreciate all he did for me. AT&T is fortunate to have Carlos representing them!!!??
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July 2024 by Andrei Wright
Excellent customer service from Ricardo.
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May 2024 by Steven Saffold Jr
Shout out to Carlos & Ricardo for all their help today at the Katy Mills store! Needed to charge my phone and get assistance with my phone because of damage to my home in Cypress. These guys were absolutely the best!!!
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May 2024 by Paul Lopez
Ricardo was very fast and professional. I would do business with him again and again and send referrals. Great experience.
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May 2024 by Hongbin Huang
Good service
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March 2024 by ob
Ricardo is the best. Our problem re: an account transfer was resolved right then and there. They personally made sure the transfer completed to our satisfaction.
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December 2023 by Solmaz Aref
I ordered S23 in green on Friday Dec 1st and when I wanted to pick it up on Monday, it was 128 instead of 256. And there was no more green or pink available in stores or online for this model. I ended up spending 1.5 hrs in store to cancel my order and got a black S23 from another store. Meanwhile my husband was calling all the stores in katy area to find a phone in any color for me!
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November 2023 by Alfonso Gomez
Faraaz was really helpful and patient and sold us on the best products the store had to offer through his extensive knowledge, will definitely come back if hes in store
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September 2023 by Sulat Elektroniko
Be careful with these store reps. They will not tell you everything when they offer promo even if you ask all the details and possible charges based on my experience with AT&T. You will just be surprised after receiving the bill with too many charges.
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July 2023 by Pablo Gonzalez
I had to call customer service for something they could fix
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July 2023 by Sam Evans
Very helpful when ever it’s needed
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July 2023 by Brenda Slaughter
I appreciated Fahim's help!
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July 2023 by Lurjhoany Reyes
Really good one. I hope to be with AT&T a lot of time
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June 2023 by Victoria Ayanbule
Horrible customer service sent me to a different store because they said the ran out of sims and internet was down, it was all a lie they said they could only help me if I was buying something.
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March 2023 by Kiaaa Bankssszzz
What’s the point of having a phone & they NEVER answer it!!!! Do better AT&T
