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February 2024 by Leonardo Lecour Acosta
Best place for ATT in Katy. THALIA is awesome ?
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January 2024 by Elizabeth García Cabrera
Many thanks to Jennifer for taking care of my husband and me, and for the help she and the manager gave us. Very kind and patient… we managed to get what we were looking for ??? They have an excellent work team ?
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December 2023 by Jose Hernandez
Thanks Talhia and Eduardo
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December 2023 by Steph Macy
Again never any phones in stock. Had to just order from online.
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November 2023 by Claudia SG
Very friendly people and happy to help other customers. Recommended place and excellent service.
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October 2023 by Aaron J.
I deactivated my eSIM on an iPhone because I was opening a new line from my family's plan to my own pre paid plan. After ordering I realized I needed to wait for the new eSIM to come in the mail before I can activate the new line on the iPhone. I went to this store and asked if they can reactivate the old number until I get the new eSIM in the mail. The lady at the front tells me since I deactivated the eSIM for the old number, there is nothing they can do to reactivate it on the iPhone and I just have to wait for the new eSIM to come in the mail. I went home and called AT&T customer support, the guy walked me through the iPhone settings on how to reset the eSIM. It took no more than 10 minutes and I had service and my old number back.
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October 2023 by ashley ruiz
Jennifer was GREAT. Thank you for all the information. Keep up the good work.
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October 2023 by Zheila Tovar
Horrible customer service. I wouldn't even give them 1 star.
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October 2023 by Keshia P
What happened to first come first serve?! The customer service in this store has changed. My husband came in this day to get 4 new lines for him and my children. Something that shouldn't take all day but it did. The man that was helping him was very helpful. However, the intitled manager needs a little bit of training. He should know that there is no job to small for him especially if its to help his team with. The manager ask the associate to stop what he was doing to send a text to another customer. That was next in line. Something he could have done him self. After an hour of being in the store we were done. Unfortunately, only one phone worked out of the 4 of them. If the manager had did his job of being a team member the guy helping me wouldn't have been distracted with the task at hand. Team work makes the dream work ; )
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September 2023 by Miguelangel Soto
Customer service is really great. Ever since I come, they give me the best attention. It's really one of the best store, they have everything, the best in Katy.
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September 2023 by Antonia Jones
Thank you Jesus for the EXCELLENT service I received from this wonderful sistah at the AT&T store! I was so unhappy with Xfinity after just ONE day, I wanted to jump off the nearest bridge. But this wonderful sistah helped get my service switched and working within an hour!! She literally talked me off the bridge!
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August 2023 by Angèlica ACOSTA
Recently had an encounter with Talia, great service and attention to my pressing needs. She was friendly and knowledgeable, which made it easy to get through all my questions and accounts needs.
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August 2023 by Michael Limon Sr.
This was such a good experience ot like the store next to target where the Asian guy came right out with let me see how much I need to charge you. I was like WHAT ?
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August 2023 by tanya swist
Orlando was great and this store is amazing come to this location for great service
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July 2023 by Dontanette Perkins
Orlando was great 5/5 even though he went a little pass his time he stayed until we were completely done
