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January 2024 by Shanni
Jasmine in collision center was assigned to help me and she was so helpful and explained the process of my vehicle getting fix. She have great customer service and she keeps me informed about my vehicle. Thank you for all your help.
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December 2023 by david slack
Had to be one of the worst service experience I’ve had. Firstly they only repaired half of the car, and when we took it back at our cost they refused to honor the original price they quoted for the repair. On top of this they have been unreliable in eta and on days we have brought the vehicle in for a booking had no one to look at it. Save yourself stress and go somewhere else.
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December 2023 by Melissa Santiago
Best experience ever having car repaired after accident. I was notified throughout the process. Stanley was very personable and kept me well informed. Vehicle was returned early which I appreciated. I highly recommend AutoNation.
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November 2023 by A R.
AutoNation Ford collision center katy is a rip off! The adjuster did not wait on the approval for the repairs from the insurance company to touch the vehicle. The technician broke the tail light removing it and the box top panel and disassembled my vehicle before getting approval from the insurance company to even touch my vehicle. The service adviser said that since they already took everything apart, and the insurance did not approve of the repairs that the repairs are not going to be covered by the insurance. AutoNation management not doing their job nether are the adjusters or the technicians. The tail lamp alone is more than $500 dollars, the plastic panel is more than $500 dollars the labor is more than $2000 dollars , the total cost of the parts and disassembly, paint and reassembly is about $ 4000 dollars. Autonation is responsible for breaking parts of my vehicle and now their telling me the insurance wont cover it after they already took it apart and that the costs are about $4000 dollars. Autonation and Autonation Ford is Nothing but a ripoff fraudulent scam company. Do Not do business with Ford Autonation or anything that says Autonation at all.
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November 2023 by Larry H
They took care of my car. Very professional, Job well done ,No problems . Highly RecommendedServices: Painting
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November 2023 by PS Stilley
In all honesty, I had the best experience with Stanley and his team! They repaired my Honda HRV after a small fender bender. They are great about keeping you up to date on the status and going that extra mile. I highly recommend them.Service: Body & Trim
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September 2023 by Harriet Adedoyin-Tuyo
My car is like new. Excellent workmanship.Service: Body & Trim
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August 2023 by 318 Blueboi
Worst experience ever! Took a month to replace a front bumper. No communication during the process. Not ever taking my car there again. Jose mange wasn't professional and seemed like he didn't know how to do his job.Services: Painting
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August 2023 by James Nestor
Had minor trim damage. Stopped by without an appointment,helped right away.Chfome trim piece was replaced and I was on my way. Excellent serviceService: Body & Trim
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August 2023 by Carol Devine
I was told when I picked up my car that I owed nothing, today I get a certified letter threatening me if I don’t pay them $250.00.Service: Body & Trim
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June 2023 by Vanessa P.
I took my car here to have it repaired due to someone hitting me and causing damage to the front grill and bumper. First of all, they were very inconsistent and vague as to when my car would be ready. Then when it was ready, they call me at 2:30 on the Friday afternoon before Mother's Day and say I need to come pick it up because the insurance company won't pay for the rental after Friday. So I couldn't pick it up on that short notice so I picked it up the next morning. When I went to pick it up, I noticed some paint missing in 2 areas that they didn't even work on. Come to find out they used a power washer to clean it and wanted to say it was just wear and tear. What makes me so angry about this is that they didn't want to take responsibility for what THEY did. And finally after an hour of arguing with them, they said they would turn it into their relations department. That was a month ago and I still haven't heard anything from them. The damage they did is going to be costly because the whole quarter panel needs to be repainted, not just the area where the paint came off. Don't take your car here. Find someone who has more integrity.
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May 2023 by kyla schuster
John was so assertive and friendly! He gave me updates every other day on my car and made sure everything was taken care of and that i wasn’t in the dark. Super pleasant and professional!
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March 2023 by Alex Matturro
AutoNation helped with tremendously!! Great service!! Yury and her boss were awesome to deal with!! Will use them again if needed!!!Services: Painting
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February 2023 by tharris7580
At first, I was a little concerned when the shop said my vehicle wasn't there but this was due to my insurance lacking in their communication with the shop and tow driver. I got a text message regularly about my vehicle and the work was close to their estimation date. I would recommend this shop for repairs after a collision. However, my only advice is to stay on top of your insurance carrier to communicate before the car arrives!Services: Steering & suspension repair
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January 2023 by Antonio V.
Worse body shop ever. They cut corners and take forever. Customer service takes forever to reach out. Some reason somebody always in meeting until you go up to the shop to get updates. Cost you more in the long run.
