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January 2024 by Peter ..
Although AutoNation Ford in Katy, TX repaired my F150 transmission under warranty they did not repair the rear differential that was also presenting issues, as documented by Service Advisor and mechanic. This oversight is unacceptable, resulting in over $3,000 in potential costs to myself. The truck remains at AutoNation Ford in Katy, TX due to safety concerns.
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January 2024 by Reyna O.
We took our car on dec 27, 2023 for a routine 80k mile maintenance, my car was fine before that, never had issues. A week after the routine maintenance the Engine fault service now light comes on, we took it in a week later to get this looked at because that's when they had an apt, they said they needed to fix the low fuel pressure sensor, we agreed to the charge, about $700, we pick it up on a Friday night and Saturday morning the Engine fault service now light goes on again. We got an email saying that we take great care of our car and if we wanted to change it for a new model. Like what? Is this your sales tactic?! My car was perfectly fine before I took it for a routine maintenance, I do not want to buy a car from you. I just need you to fix it.Update: I've been calling our service rep for 4 days now with no response. I have also called Ford and they keep telling me to call my service rep. Finally the lady on the front desk told me I can bring it in for diagnostics for $130. I just paid a diagnostics and paid to get things fixed, it was't fixed so Why would I have to pay again?!.
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January 2024 by Tedd W.
Wish I could give this place less than one star, they don't deserve it. Service center employees are EXTREMELY rude and didn't want to help at all. Once I pulled into the garage a young man (the only polite one there) got my name and walked me over to the counter where we were promptly SHOOED away and told "I'm busy" by the old man at the counter doing, what looked like, nothing. The kid that brought me in was taken back and asked me to have a seat while I watched customer after customer come in after me and get checked in. Finally the kid noticed I was still waiting and asked another counter person if they could help me and they turned around from their seat and said "can you leave your car thru the week?". What? You don't even know who I am or what I'm here for yet! And on that note, why would there be an appointment slot available if you can't look at the car? Anyway, after his attitude and shortness, and unwillingness to even hear why I was there, I just walked out and grabbed my car and left. Had I known their service center was this bad, or had the foresight to look up their many MANY poor reviews, I would have never purchased a car here. AVOID THIS DEALERSHIP AT ALL COSTS.
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December 2023 by Victoria Y.
Horrible services, stay away from this dealership. People are rude and takes forever to get a diagnosis work done even, my advisor was on vacation and I had to call several times to explain my need to different people. we had been with them for many years, and now we will never come back.
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November 2023 by Turbo G.
I don't recall the salesman's name. Short, tan, nf jacket, heavy foreign accent. My mother drove me almost an hour to look at a used vehicle. The salesman approached us at the front door and sat us down at his desk. He then asks for my Id and which vehicle we were interested in. I asked his name and introduced myself. The vehicle has been on the lot for 2 months and was still awaiting service. The vehicle was in very rough condition for only 30,000 miles. The price was not negotiable and the boy asked us "are you done" "so you don't want it" very unprofessional and I took my business else where.
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November 2023 by juan ortiz
5 hours for an oil change ?? ridiculous?
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November 2023 by Cesar H.
It's regrettable to report an extremely unprofessional and discourteous experience at this establishment. The staff members appear disinterested and rude, demonstrating a lack of professionalism that makes the overall atmosphere unwelcoming. It seems as though no one there is genuinely committed to their work, and their behavior suggests an indifference towards providing basic customer service.Upon arriving, the advisor was observed casually playing with his phone, seemingly unbothered by my presence. After a brief period of being ignored, the advisor nonchalantly stated, "We are too busy; you should come another time." This response is not only unprofessional but also contradicts the very purpose of scheduling appointments through their website.It's perplexing that despite claiming to be busy, the advisor suggested dropping off the item. However, a contradictory condition was attached: if the item isn't ready by 5:00, it must be picked up on Monday. This kind of inconsistency and lack of consideration for the customer's time and needs reflects poorly on the establishment's commitment to professionalism and basic courtesy.
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November 2023 by Viktoria G.
Our salesman was Darrell and he was AMAZING!!! We went to look at a pre-owned truck. He had the truck ready at the front for us, and he was waiting outside for us as well! He was not pushy at all, had a great attitude and was very respectful. After the test drive he had water waiting for us at his desk and had our best interest in mind and was a great listener. Nan was our finance person and he was also very easy to work with and a great listener as well. We didn't feel pressured at all during this process and the truck was priced very fairly. We were pleased to get a great deal on the extended warranty as well.
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November 2023 by Jim W.
I had a reservation to get an oil change and tire rotation and to take care of a Ford recall for my Expedition. They wanted $115 + tax for an oil change and tire rotation, though I showed them a $49 quote(coupon) from both Mak Heik Ford and Joe Myers Ford. The advisor had a foul attitude and said those companies have their price and AutonNation has a different price which was $65 more. I then asked how long I'd need to leave my car for the Ford recall on the climate control and he said two days! And of course the car rental which would be needed during the time to repair something that is Ford's fault is at my expense. The three local dealerships I checked with don't even have the recall part in stock! Then I asked the advisor to look at a broken driver seat panel part that covers the seat controls. AutoNation Katy had replaced it one year ago at my expense $300+ and it had broken again (though I did nothing to break it). He said it wasn't under warranty and made no offer to help review it or make it good. The advisor is not courteous, treated me like my business was not valued or wanted, was dismissive and curt, and couldn't care less about customer service. I'll never ever return to this dealership. No wonder their Yelp ratings are sooooo low.
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September 2023 by Zameer A.
Worst Experience, Seller Darrell Williams highly unprofessional and a liar. Called us in for a test drive. We drove 40 minutes to find out car was in shop, scratched up, bad tires, broken headlights. And seller suggested we since we are are we should look for something else.....
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September 2023 by Eric P.
I made an appointment for 09/27 at 10:30AM for the 1st service on my Ford Maverick (oil change) and I am still here waiting, the time stamp now is 12:55PM. Adding to that, I just was advised that it will take another 1hr to complete the service. What a joke! No respect for customers time. If you can't take the volume of appointments, please fix your website booking tool or look into your staffing operations, just saying. And no, I'm not calling the manager to talk about it as I am still at the dealership and can easily be reached.
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August 2023 by Allyn W.
Never had an issue when bringing my vehicle here. Always see Daniel D. or David C. when I'm in service and they are great each time.
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August 2023 by Anton G.
Purchased my vehicle there brand new, after a week, on our way to a road trip, our GPS that came with the vehicle can't find roads and highways that have already existed for over 6 years, then I found out that someone from within the dealership swapped the new and updated SD card for the navigation to a very old navigation maps. Then another instance, I took my car for regular maintenance, took the car home drove it for weeks until I had a flat tire, pulled over to change tires, low and behold they stole the jack that came with the vehicle, im the only one who drives the car and I've never looked under the trunk to see if the jack and spare are all there, so there's no way someone in my household took out the jack and left it in the garage, i looked just incase, none! Then there's the recommended maintenance's checks, before dropping it off, I placed white,markers that will fall off when a wrench or any tool is used to loosen and tighten the nuts, after the service, went to my friends garage and checked all the points they were supposed to check, guess what?? The white markers were untouched, and yes, including the engine oil that I checked, before dropping off was dark and murky, after the service, it's supposed to be new oil but it's the same dark and murky used oil. Don't get taken for a ride in this dealership. Crooks and thieves and scammers are everywhere in this Autonation Ford Katy!!
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August 2023 by Eling L.
If it can rate under zero, I would like to do it.I bought 2022 Branco in automation ford Katy.Then I brought my car for repairs on 6/26/2023.There were super bad services in this body shop. They did not call me back while the ladies told me they would call me back before.They told me the repair time would be 2 weeks. When two weeks I wanted to pick up my car, they told me unfortunately the parts broken. They deleted.After that, they deleted another two time. One said they needed to charge the batteries; one said they needed to test and wash my car. When I pick up my car, I did not feel my car had been washed. In their final bill, it showed they drove my car 1381 miles during this repair process. Those are my terrible experiencesI will never bring my car to this shop!!!
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July 2023 by Martin Adames
Thank you to AutoNation ford katy for always be super helpful and super professional and always great customer service and super friendly staff again thank you so much into the next’s
