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March 2024 by Alex Perez - Houston Roofing & Gutters
We would like to thank you Santiago and Phyllis for your customer services and your time to explain ever details you earn 10 stars from us.
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March 2024 by Lucas Cazzato
Very good experience, I leve my new 2023 dodger charger The entire team that helped me was very kind and respectful.
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March 2024 by Lisa Thompson
I don't know if it's a Houston car dealership thing or not but my car was supposed to have had its 40,000 mile check up last year and AutoNation claimed they changed the oil and did proper inspections, fluid changes etc and I just left a place getting my oil changed and the oil and other fluids had NOT been changed, the fluids was so black and thick it was beyond ridiculous. This is the 3rd dealership that was supposed to have done work and didn't. It's an oil change. How hard could it be, but I guess it's more difficult than I thought! Unfortunately, they got my money!
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March 2024 by Eileen Tavarez
Alejandro did an excellent job making sure that my Jeep get everything that it needed.
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March 2024 by Alan Gray
AVOID AT ALL COST. This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The services were completed on 3/13. I incurred ~$2,000 in rental expenses waiting for my vehicle. There were ridiculous delays with the tech, the car sat 6 days before they even looked at it. Then after looking at it there was additional wait time for servicing. The lack of proactive communication, I had to follow up to get updates quite often. And when my assigned associate was out according to them no one else in the shop can give an update. And if the originally assigned tech got behind, the vehicle couldn’t be assigned to another tech. It felt like they honestly have a full call center staff of representatives and a 1/3 of that in technicians meaning the ability to work on your vehicle is extremely limited. It was horrific. The experience was so bad I refused to buy my oldest son the Jeep Cherokee he wanted. In fact, I told all my family to NEVER EVER BUY A JEEP. I was considering buying the Jeep Wagoneer as our family's next vehicle and have since decided to go with an Infiniti. I called and spoke the services manager...she was no help at all. Now that I have my vehicle I want my experience to be shared on social media. I will never service or patron AutoNation again, I recommend you drive further to support another Jeep dealership. The worst part about all of this is that throughout the entire process there was always a feeling of zero empathy, no urgency, a lack of proactive engagement. It always felt like “man, I would be furious if I were you but oh well sucks for you.” Nobody cared one ounce that I had to call and text them proactively 7-10 times a week to get any traction. I had to go up there personally over and over again. Please please do not patron this dealership you will regret it.
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March 2024 by Sabrina Hollis
I brought my Wagoneer in for service and Firas was AMAZING. I HIGHLY recommend!
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March 2024 by Ronald Dugas
If you quote $2700And charge me $3100 something is wrong.More than Sales tx increase was charged.
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March 2024 by Daulen Zhangabylov
I received decent service during the sales process; however, the car was not cleaned to my expectations upon delivery. While the team offered to rectify this by asking me to return the car for a proper cleaning, I believe it would be more practical for such cleaning to be completed prior to handover, avoiding the need for additional trips and time spent.
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March 2024 by Tomcat
Cory was very professional and responded promptly to my questions. He has a very strong knowledge of factory settings - great customer service, thank you!
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March 2024 by Bianca G
My parents and I visited AutoNation to buy a vehicle for my sister. Joel Hernandez went ABOVE and BEYOND to get us more than what we were looking for. We did not make it easy for this man, but at the end of the day Joel put us in a fully loaded vehicle for near the price of the base model we had originally gone in for. If you’re looking for a salesman who wants to EARN your business, look no further than Joel.
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March 2024 by The Kay Loungee
Luis the service provider was AMAZING and so sweet to me. You can tell he does his best everytime to assure that the customers leave happy which I did. Keep being great please because we need more people like you around.
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March 2024 by J Smith
Unfortunately, the management feels they are too important to help their customers. They’re snakey and try to lease you vehicles that are substantially less expensive than our current owned vehicles but want to charge substantially more monthly with the same credit. I called to ask for a breakdown and they just kept passing the buck with their gate keepers.I think I’ll stick to Sewell. They treat their customers like gold!
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March 2024 by Cindy Richardson
Joel was a great salesman, gave fair price for our trade in and finance was fast and easy. Overall super experience.
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March 2024 by Han Dan
The technician Christian was nice and patient. I like the text message with the update video and other informations as well as the free car wash. Also the service time was acceptable and didn't impact my other arrangements.
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March 2024 by Jessica Lindsey
Joe Espinoza was AWESOME & sooo helpful with my purchase! He was super responsive and very helpful! I was SO appreciative and will definitely return for any future needs!
