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December 2025 by James Hughes
Great service, great rep, highly recommend 10/10!
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December 2025 by Jeff Kemp
Got in and out on time for the appointment
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December 2025 by Charla Pepper
I went to AutoNation at the direction of my insurance company. They found that there was a recall and supposedly set up an appointment for me. When I got there, I found out that no appointment had ever been set up. I was treated with complete respect the whole time I was there, and the only reason I found out no appointment had been previously made is because I asked. Everyone was so kind and professional.
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December 2025 by vena forka
Michael was very professional and treated me with respect. Offered me advice on how to properly take care of my vehicle
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December 2025 by Moni Cazares
William, my advisor, was extremely knowledgeable and helpful. He helped me save time and money, and it came very handy just before the Christmas holidays. And I greatly appreciate his help. I hope all your advisors are as talented as him. Thank you for being my service dealership. Great customer service. Great location. THANK YOU FOR EVERYTHING!!! Moni Cazares
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December 2025 by Patricia Casillas
James my service advisor is very good on explaining things to me. He knows I am not a mechanic and explains things where I can understand what is going on with my truck.
Thank you
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December 2025 by llcoolj C
Took my 2020 GT500 in for some Factory recalls. Austin was my service agent. They got my car back to me as promised with all recalls taken care of. Stayed in touch with me through the whole process. Great service thank you
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December 2025 by ken pitts
Scheduling and bringing truck for service was great. Unfortunately the text for authorization to repair came and went to wrong service advisor which delayed the repair as assigned service advisor was off. Also assigned advisor was there when I picked up the truck so I had to ask another to check me out. Finally the issue was not resolved. Solution was diagnosed as replace battery. Got truck home and still has same problem I brought it in for. Don’t have the time to bring back or time to leave it for the days it might take for them to get to it. Will have to find shop that can solve the issue. Disappointed!
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December 2025 by CATHINA BRACHO
Robert made a great job! Excellent service. Polite and friendly. Every time I choose him to
Help with my car
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December 2025 by Keith Burrhus
Experience was very straightforward. Gio explained everything clearly and truck running great.
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December 2025 by Chris Holcomb
We moved to Katy in August. I have had two different needs for warranty service and the service advisor (Joe) was outstanding. Great personality and genuinely listened to what I needed done. He got the services done in record time (something I am not used to) and his communication was excellent. I am very impressed with the dealerships service department. I will highly recommend this dealership to anyone who asks. FYI I have owned Fords and Lincolns since 1986 and this is by far the best service I have had.
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December 2025 by Carlos Nino
Third vehicle from AutoNation Ford in Katy and always a good experience.
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December 2025 by Edrich Barchue
Joe and the team got me sorted in a smooth process. My car was ready sooner than expected and will be bringing my car back here to be serviced.
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December 2025 by Arian Azodi
The staff here was great! Joseph (in service) helped me out from the start and answered all questions with honesty. They fixed my truck within a couple of days. Highly recommend!
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December 2025 by J Garcia
I’ve had Michael Garcia as my service adviser for a few months, he has exceptional customer service. He kept me informed every step of the way.
