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February 2024 by Christina Levine
Went into the auto zone on 2/19/2024 between 7:30 pm & 8:00pm both times.2/20/2024 on Franz in Katy I was greeted by a lady I don’t remember her name , she was very this respectful, talking at me not to me.. that was last night.. the man that helped me was very very nice last night…tonight went into the store same lady.. greeting me..I was describing the part I needed.to her, She didn’t go to the computer to find out what I needed, she was changing the trash bags & shaking head & and saying I don’t know I don’t know . So I said maybe someone else in here could help me , she said I’m the only one here.. I just left and went to O,reily’s!
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February 2024 by Billie Hicks
David was an excellent employee ?! Extremely nice guy and helpful! Very glad I got a second opinion from him because a different auto store told me I needed a new battery but it seemed fine to me. Turns out I was right so thanks to David I did I didn't have to spend 200 plus dollars unnecessarily. He also helped me get to my battery,borrow tools, and put new wiper blades on for free!I tried to tip him but he said no need! Very satisfied with david at this location!
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February 2024 by Robert Davidoski
It took coming back to this location to remember why I need to QUIT going to this location. Better to drive past this place and go to the other one further away.
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February 2024 by Nelly Salazar
Love how they were able to help me
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February 2024 by Fast Track
Was out of what I was looking for but it is ok same store no matter where you go.
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January 2024 by Eduardo Morche
They always give a solution
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December 2023 by Justin Espinoza
I went into shop for zip ties. The store was clean and orderly. Nobody bothered me. Five stars
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December 2023 by Cody Crouch
If you want helpful people don’t go here I bought a bunch of oil so I can do oil changes on four vehicles. They told me I could return the old to be recycled when I was done however, when I returned to the store the manager said I don’t have room for it I can’t do it. Why don’t you go to O’Reillys so maybe everyone should take the manager suggestion and just go to O’Reilly so you can get better service
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November 2023 by Armanda West
Needed Coolant and of course as a woman I wouldn’t know what to do, however Mr. John provided beyond five star customer service! Mr.John enjoy your coffee and thank you so much for delivering AMAZING customer service in a time that I was dealing with personal stuff your smile a friendly HUG made me feel like my Dad was hear to side me on my way! Just before arriving I was in tears but you changed that and I can’t thank you enough!
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November 2023 by CharQuita Bady
First walked in and the lady didn’t seem like she didn’t want to be there or assist. When asked about charging the battery, she told me she couldn’t do it because this, that and a third. Usually when I go to an AutoZone, they’re helpful and do everything I asked.I couldn’t take my battery out myself, but it was an easy battery to take out if you knew what you were doing. I went to a different AutoZone and they did it right away.
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November 2023 by Andraya Hurdle
I came in with my newborn today to get a new battery installed in my car. Don was very nice and professional. He got me in and out in about 15 minutes! Thank you!
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October 2023 by Hile Topalli
Hi! I was last night in this store first time I went thereJeremy Bonnet was amazing very helpful and very good communicationI was surprised for him auto zone hasTo be proud of him
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October 2023 by Geoff Macmillan
I’ve only been to this location a few times. Great customer service. This time around, Gary and Samantha made it so easy and convenient. I felt as if I was the only customer in the store and they tended to my needs promptly and got me back on the road. I will definitely be returning as needed. Btw, Gary is the man. How lucky your company is to have an employee like him. He genuinely cares for people and has the absolute best attitude towards others. May God bless him and all of you. Thanks again-Geoff Macmillan.
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September 2023 by Megan Monroe
Gary was so knowledgeable and helpful! He helped me get what I needed for my car, even though I walked in completely lost. His knowledge of cars, and positive personality, made a “stressful” situation into a pleasant one. I’ll definitely be back because of him! Thank you so much.
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September 2023 by Emily Klein
I went to autozone to get my battery changed today and Gary helped me today! He truly went above and beyond in customer service, testing out the battery and describing the issue, and completed the service in under 20 minutes! There are so many good things that I can say, but I can’t put them into words! In short! This is the place to go for your battery change and all of your car needs!
