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July 2024 by Padmini Ekbote
Picked up bargains
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July 2024 by Dawn John
Today, I bought 2 candles which were on sale at 75% off. When I got to the counter they rang up for $3.19. The associate then changed the price to $6.76, where I was over charged by 39 cents per candle plus tax. If the register rang up at one price why was it changed. This is a Christmas candle that’s on clearance. They should be trying to make returning customers happy!
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May 2024 by smh_laila
i am in love with this store. i frequently shop here to get my Tropidelic fix. it smells really good.
the employees are also really nice and helpful!
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May 2024 by Trish Palmer
BRING BACK CACTUS BLOSSOM BODY CARE! I love B&BW everything. The store was clean, busy, nicely stocked and displayed and the staff were all very helpful when needed and very kind
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March 2024 by Ms J
Went here Feb 27 & met an awesome young lady named Amber who helped me with everything! She even pointed out discounts available I wasn’t aware of! It’s always a great feeling getting to extend your dollar in this economy! Most definitely will return just off of her excellent customer service! Thank you so much!!!!
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February 2024 by V Riddle
I’m so unhappy I changed stores from the Fry Rd location to do an order pick up because I live so close to Katy Mills Mall. But I sure will go back to the other store to do my online orders and shopping from now on.Let’s see, where do I start? First of all I went into the Katy Mall Bath and Body Works store to pick up an online order I made earlier in the morning which was no problem and I had gotten my usual 20% off because I’m a member rewards shopper. But as soon as I placed my order I decided I wanted to purchase more items so I chatted with first off one of the bots who put me in touch with an actual customer service representative. She was happy to give me another 20% off since the second order was placed within minutes of the first order. But while I was typing out my email address for her I received a spam likely phone call which disconnected me and the customer service agent from BBW. How frustrating. So I started over with another one and he said he would send me the 20% off to my BBW app.I was fine I got a barcode on my app and when I went into the store i did more shopping and purchased $135. 00 more merchandise and tried to get the cashier to scan the barcode but it wasn’t for the 20% off. It was a barcode showing my BBW points which was negative! How do ? Then she asked for my I D to pick up my online order and handed me all these tiny bags and I asked for a big bag which she replied no. So I walked down the mall to my car and I’m 61 years old. I barely made it there to my car with all these little bags. When i got home the online order was no where in these bags. The store was by this time closed.I called first thing this morning and was treated by the manager like it was my fault and no we are sorry or anything. Just to come and bring the order number with me.Disappointed in their lack of customer service!!!I want to add that it’s now 3 three days after my online order was placed and I’m receiving text messages saying that I need to pick up my order today and it’s my last chance. I am really disappointed and frustrated since my son flew into town Saturday night for his father’s and my ex husband’s funeral was the next day. I really haven’t had the time or energy to go to the mall. I called the store and I spoke to one of the associates and once again no apology so I told her I was so sorry for wasting her time. These people are not very good at customer service. I should return my order but I’m going to go pick it up shortly and show the sales associates how unhappy I am and tell them I’ll never come back. I unfortunately found out the store manager is off today.DO NOT SHOP AT BATH AND BODY WORKS AT KATY MILLS MALL!!!!!!Unless you like bad customer service.
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February 2024 by Moe Barber
The worst service ever the cashier, so rude she makes big problems for only bag. Evening shift on Wednesday January 17. Denise her name
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January 2024 by Nicole Mccormick
Wonderful, clean,organized store
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January 2024 by Michael C
They’re forcing people to queue up outside their store and only letting a few in at a time. I thought we were past the draconian COVID rules, but apparently Bath & Body Works still embraces them. Don’t waste your time trying to stop here.
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December 2023 by Gaby Alvarez
I felt like I was being shown very little and treated like I didn't have much money they wasn't even trying to sell me anything or even show me anything I like I came down here cause I had a good experience with bath and body work before but not this time I think this the last time I will come back here
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September 2023 by Zell Waѕнιngтon
Update: they are still in Katy Mills but they’ve moved by Books•A•Million and Victoria Secrets.
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August 2023 by Luisa Pinal
Polite employees, quick check out line and good promotions. This is for the store at Katy Mills
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July 2023 by Bucal Plus S.L.P.
Everything is excellent, attention A1
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July 2023 by Leo Manzanares
Nice place
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July 2023 by Angel Santiago
Sometimes there are very good prices...
