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July 2023 by Daisy Mejia
Everyone here is incredibly kind and helpful! I enjoyed my visit to this branch today!
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December 2022 by Anissa Amier
The worst bank I see on my life very bad ? service
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May 2022 by jim
I wish if I can give them ( 0 ) star , they don’t even deserve 0 star , very bad customer service, bad attitude, unprofessional employees, they don’t even care about helping customers.??????
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May 2022 by Marinko Plavljanic
I’ve worked for a bank 7 years and this is absolutely the worst service I’ve ever had. Every time I come here I literally takes 30min to complete a simple transaction like a deposit or withdraw.
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March 2022 by Maria Estupinan
I’ve had a very disappointing experience at this location. The female banker is extremely incompetent. She had my credit card delivered to the wrong address and ordered my debit card incorrectly. There’s no excuse for the bankers mistakes which have caused me a tremendous amount of stress.I banked with BBVA for nearly twenty years and will leave because of this encounter.
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November 2021 by Lety Salgado
Drive thru depositThey take one hour just to take my deposit.
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September 2021 by Angela D.
Only bank I know that let people steal money out your account and then hold you accountable... well damn let them take it all then... Paypal got hacked and they siding with the companies who your customer them or me
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July 2021 by Ediris Ojeda
They doesn’t deserve not even one star! Horrible customer service, worst location ever, the make waste my time every morning when I go there
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May 2021 by Dawn S.
This is the most horrible bank. You cannot call them because they are having higher call volumes due to covid so they can't answer the phone. They're are NO branches open on Saturdays (not in Katy TX) and they don't have mobile deposit. So you cannot even deposit a check on your mobile phone. It was a huge mistake open an account here! Oh and don't have your debit card compromised or lose it because you will not receive a new one for 3-4 weeks. They will not expedite a new debit card until after the 3rd week. What kind of bank does that? Big big mistake
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February 2021 by Esperanza Martinez
ATM does not work
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January 2021 by Ovation Event Staffing Houston
Had to wait for 30 minutes for a simple pin reset, the entire branch had one pin pad working for the entire branch. Not sure how that happens
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January 2021 by BW S
Processes are poor at this Branch. Waited 8-10 minutes first in line to be told that my matters would need to be taken care of by a banker and could I take a seat and wait until one was available. I opted to depart and return another day. Also what is it with the high chairs at the bank counter. Admittedly its been a while since I have been inside but who came up with that idea? Thank goodness they do not make the employees sit in high chairs. To us vertically challenged people it does not seem to make sense at least from a convenience stand point.
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December 2020 by Meghan Rivers
Poor customer service. Not attentive or welcoming at all. .
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December 2020 by Randy Rhodes
Good bank for personal and business accounts
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September 2020 by Teri Barbetta
There is no ATM. It's just gone. Ridiculous.
