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February 2024 by Elizabeth Salazar
BE SURE TO CHECK YOUR BOOTS! Asked for a discount due to the wear of them looking very used and Grace plus the manager said no. Not even the taxes off as a courtesy.
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February 2024 by Jim Smith
Good selection. Good service. Always plenty of staff
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February 2024 by Gail Jackson
My daughter needed some boots for a dance, so we decided to visit Boot Barn for the first time. When we walked in, the atmosphere wasn’t so welcoming. (After I invited the Holy Spirit in, I felt a lot better). We picked out a pair of cute boots, my daughter wanted an outfit. Lesly approached us and offered assistance. After telling her my daughter’s style of dress, Lesly picked out several cute tops. We loved and purchased them all. She was amazing. She’s down to earth, smiled, and was genuine the entire time. My daughter wants to shop at Boot Barn for “back to school” this fall. We will open a Boot Barn credit card and max it out with Lesly.
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February 2024 by Debra Edwards
The staff was very helpful. I purchased some very lovely items.
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February 2024 by Diana Arguedas
I buy a lot of things in boot barn, personal, family and Friendship, I always apply for tj and I am never registered, finally a very kind lady helped me with patience and I already have my tj many grs, to continue buying
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December 2023 by Sean E
Jordi and Brenden went above and beyond with their customer service! They were able to help me find what I needed and they were also super friendly, thanks guys!
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December 2023 by Gabrielle Holloway (Gabi)
The sales associate that assisted me was very unprofessional and made unnecessary comments. Definitely will take my business elsewhere. Let this be a teaching moment.
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December 2023 by Raul
Great Customer Service!!! I found some comfy boots for my wife??Got some conditioner for them too.Love the atmosphere! Hate to grab and run! I’d rather be there all day ?
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October 2023 by Robert Bateman
Amazing selection of boots, Hats, and clothing. Talk to Scott, he will take good care of you in the hat department.
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September 2023 by Hillary Schulgen
I brought in two old hats to get cleaned, stretched, and re-shaped. Scott was amazing and so helpful! I can’t believe how good he ended up making them look. Way beyond my expectations.
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August 2023 by Debra Hilton-Wright
After a very long hunt for the Perfect Pair of black cowboy boots, I found them at Boot Barn. No small part was played by Roy, who is just the sweetest, most dedicated sales associate I have ever come across! Nothing, and I mean nothing, was too much trouble. He assured me that he'd find me the perfect boots (I have chunky calves and a high arch, so fit is not easy) and he was totally right. We must have tried at least 20 pairs, all with a smile and good grace.Roy, thankyou from the bottom of my heart - you are AWESOME!!
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July 2023 by Theresa Furgeson
Only great experiences at Boot Barn Katy!I am hard to fit and was about to give up when Asst Mgr Jennifer asked me if I would wear a men’s boot (my feet are wide). She found me a pair with leather soles for dancing that were very comfortable.Later, I came back to the store to return some insoles my husband did not want. Andrea was so nice and helpful! I was also assisted by Payton Polnac who was one of the best salesmen I have ever been served by. He helped me get those hard-to-place arch support insoles into the boot by “folding it like a taco.” When I noticed a spill, he quickly dried it up, put a caution sign over it, and said “thanks for calling that to my attention.” So courteous and polite! I also shopped for dresses and was assisted by Kaitlin. She really listened to what a was looking for and helped me find it. Then she put some selections on hold for me so I could try them on later.In conclusion, every staff member who served me was friendly, aimed to please, and was genuinely helpful. Boot Barn hires the right kind of people and trains them well by example of their management. I will never go anywhere else for country western wear!
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June 2023 by Saul S.
There really weren't too many work boots to choose from. Even a smaller sample of sizes. I haven't been in there in years but wasn't expecting so few boots. Customer service was great with the guy who tried to help me find some boots.
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June 2023 by Doug Bourgeois
Great store, for all your western wear and styles stop in and get the latest. Great deals of jeans and boots. The staff is awesome. Great job folks.
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May 2023 by Francine Elson-Vining
Great experience; choice of cowboy boots blows your mind, and all the other clothing and accessories. Travellers bucketlist not to be missed.
