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March 2024 by Andrew Cook
Staff were very professional and courteous. Unfortunately when the car was scheduled for return we identified damage to the paint work that had been caused while the car was in the shop. This was duly fixed but took a few extra days. We subsequently found out the horn no longer worked and this took additional visits to get resolved.The original repair was completed to a high standard, but cannot give 5 stars when considering the other issues encountered
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March 2024 by Bryan Vargas
My vehicle has been at this location for over 4 months now, the team is honestly very friendly and helpful if I call, however, I do not know if it is their system is slow, or sluggish or the way they communicate with insurance companies is poor but it seems they do not care enough to get a rush on it because every time I get an update they tell me a time frame and every time I call to confirm the time frame, it just gets longer and longer, they seem to "find" new issues every single time or they are waiting in parts approval or they do not have them and its always an excuse for everything. they say they have to wait on the insurance company's approval, i call the insurance company and they say that they have already approved all changes but for some reason it is not reflected on calibers end, it is very frustrating because it is affecting my lifestyle, my work and daily life i wish for this to be handled with a sense of urgency not only for me but for everyone because i feel like i am not the only one.
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February 2024 by Luis Avina
Great experience! I was updated every step of the way ! Kelly took her time explaining all the paper work and repairs made to my vehicle , she made the experience hassle free ! Thank you guys at caliber Katy !
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February 2024 by Meaghan Hallford
Kelly was super helpful! Great customer service ??
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February 2024 by Armando Cruz
All cars very cheap
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February 2024 by LaJoy Jenkins
Caliber did a fast and awesome job on repairing my car.
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February 2024 by Shawn Walsh
Great customer service with Kelly. She was very friendly and kind and made my drop off for repairs less stressful. I would highly recommend this place.
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February 2024 by Anderson Rebelo
It’s been frustrating my experience with Caliber… At the beginning, I was told that the repair would take approximately 3 weeks. After 2 MONTHS, I still have no idea when I’ll get my car back. I think they should at least explain the reasons for such a big delay. Having a proactive approach and communication would make a big difference in this case. They send text messages almost every other day but they don’t seem very precise in terms of the status of the vehicle.
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February 2024 by August Youknow
I have used caliber a number of times and have always been satisfied.
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February 2024 by Juliana Francis
I had the best experience when I went to Caliber Collison Katy. I was helped by Julian and he was very helpful and courteous. He was very informative and went out of his way to make sure I was taking care. He resolved my issue and provided me with informative information about my vehicle. Thank you Mr. Harley, his manager, for training Julian the importance of customer service ?
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February 2024 by Dario Coba
They made a great job in a great time
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January 2024 by Val Rico
Always a pleasure coming to this location. Harley and his team are great. I’ve needed repairs on my vehicle on many occasions. When I drop it off I’m given constant updates and have had no complaints. My go to for sure!
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January 2024 by Michelle Calderon
this is a great location and they have great customer service Michael calderon the employee are very friendly and very helpful very great expirience
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January 2024 by Thomas Chairmen
Very friendly staff from front to back, huge thanks to Mikey for helping through everything
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January 2024 by Nicole Wing
Probably the best experience I have ever at an auto repair shop. Everyone was so honest and up front with everything that needed to be done to repair my Jeep.
