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December 2023 by Navi O.
Worse shop that I ever visited in my life definitively not going to business again. My car was not even closing the trunk after repair was performed, not completely put back together and part left inside my car. Paid for the service and at the end left the car again for another day to fix all the defects that I found.. so disappointed
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November 2023 by John jose Barrera
Kiah and Monique Excellent people, the service was wonderful, my repair was quick, my car was more than new, a spectacular job, one of the things that caught my attention the most was the kindness of the girls, a smile and that positive energy, really I am very satisfied with Caliber Collision and I take Kiah and Monique in my Heart. God Bless you Greatly
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November 2023 by Christi Rolett
They did a great job on my repair. I only wish that I didn't have to leave my vehicle at the shop during the days of waiting for parts to come in, because I had to pay for a rental car for those days. I would have preferred to pay a deposit for ordering the parts then only left my car there during the actual repair work. They said they do not preordained parts.Services: Painting
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November 2023 by Robert Fuest
This was the second time we took a car to Caliber Collision. Never again. I had s simple right quarter panel scrape. It took over 3 months. They claimed they were unable to calibrate the park assist sensors, sent it to a dealer, the dealer first mis-diagnosed and finally got it right. Caliber, and supposedly the dealer, claimed it was from a warranty repair before the signed lease. Not true. During all this, my rental from insurance ran out. I went back and forth with the then Manager, Robert, and GM Dana. I was assured after a few days that Caliber would be covering the rental. We had another car, so I wouldn't have taken a rental otherwise. Robert was removed from the project (shocking), and Dana took over. Several times I asked Dana, this rental is covered correct, and always, yes. I asked a few times because the excuses just kept building, and you know how that goes. Well, $1400+ later, they have not returned my calls. Two GM changes and nothing. Now a Kirk has been avoiding returning my calls and blaming Corporate. So, between just straight up lies, to truly either a) incompetent, or b) lack of proper equipment to deal with an issue on a car, they accepted to repair, somehow, they believe ignoring is an acceptable customer service practice. Thankfully, I am well connected on social media in the Katy area and will continue to blast this until someone feels compelled to make this right. Sad it comes to this, more wasting my time.
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November 2023 by Shanna Pryce
UPDATE from the previous review! The management team, Kurt, reached out to me to express his sincere apologies about my experience. I brought my car back, and they provided a rental, went above and beyond to repair it, and gave it an outstanding cleaning. The staff, Kurt and Laurie, were kind, patient, professional, and empathic to our car and family needs. They have earned the "Caliber" in their service. I am now recommending this location to anyone requiring their service. Thanks again for "Making it Right"! Outstanding in every way!!
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November 2023 by Billy Bob
I went in with my bumper coming off and Kiah Green looked at it told me the cost and had it fixed really fast. The price was good also. I will definitely use them again.
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October 2023 by Danyell Crawford
Very professional, communicated well throughout the whole process even cleaned out the inside of my car. I didn’t even recognize it when I got it back. Would definitely recommend. I’ve had my car repaired twice at this establishment.Services: Steering & suspension repair
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September 2023 by Helen Edwards
I am very impressed with Caliber Collision. They did a fantastic job of fixing my car. Rob is the best. He was courteous, efficient and kept me informed during the process. I highly recommend them.
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September 2023 by Gina Gamez
Be advised - if your tech calls you and tells you that your car is ready, you may also get an email and / or a text that says your car is ready, but at a different time than your tech tells you. It's their "automatic system", but it's delivering conflicting times and information. Very confusing, even for someone that follows instructions like me.
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September 2023 by Shannon Carter
Alex and team were great. I had no issues scheduling (and rescheduling due to my life). Front office was amazing and made time there super easy. Everyone was prepared and work was amazing!
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September 2023 by Oneta Scott
Very efficient, friendly and professional staff. Repairs were completed a day early. Thank you for the wonderful service
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September 2023 by Anya Mae C.
This location was professional, sincere, and efficient! We've gone back to them twice now, once to get a bumper reattached and door replaced. This second time around was due to the bumper having problems once again(not at their fault). With the lifetime warranty we got from the first time we were there, they were able to take us on the spot, fix up the car, and get us out of there within an hour! Kiah's amazing and has guided us through the whole process since the start. She was also able to give us a quote on a service we had mentioned. Thank you!
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August 2023 by G Aragon
We try to avoid accidents and instances to visit an auto collision center. But the great folks at Caliber Collision, especially Kiah Green, provided the greatest customer service anyone can ask for! It’s sad that I can’t give more stars than 5. Fantastic staff, quick up dates, and amazing responsive services. The added value included with my service made my experience with Caliber Collision memorable. Thank you all. Best auto care collision center in Katy!Services: Painting
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August 2023 by Anthony Foley
Houston - Morton Ranch location was TOP NOTCH! Every employee on site was professional, friendly and very easy to work with. My visit to Caliber was to reattach my front bumper to the splash/mud guard and this location offered the service to me free of charge. They also issued me a great quote for complete replacement and were willing to work with me on quoted budget if the quote was out of my financial range. Shout out to three specific employees that made a huge positive impact on my experience at the Morton Ranch location: Alexia, Berto and Kiah, You are all amazing!10/10 recommend anyone looking for a collision center to check out Caliber Collision Morton Ranch, you won't regret it!
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August 2023 by Mark Read
Our experience was awful. Horrible workmanship and quality control. Caliber Collision originally attempted to deliver the car with obvious creases in the body work and runs in the paint. Then it took 3 additional weeks for Caliber to correct their mistakes and constant lying about the status of the car during that time. All the while, we incurred 3 additional weeks of transportation expense they refused to reimburse. If anyone suggest Caliber Collision, RUN AWAY!!!
